Y'OUR Personalized Skincare Reviews 688

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness, noting significant improvements in skin conditions like dryness, redness, acne, and hyperpigmentation. Many appreciate the personalized approach, with tailored routines that are easy to follow and deliver noticeable results. The quality of the products, including specific items like tinted moisturizers and lip balms, is frequently highlighted as excellent. Reviewers also commend the outstanding customer service, describing the staff as responsive, helpful, and professional. People appreciate the quick assistance with questions, product adjustments, and even billing concerns, often receiving free reformulations or refills. However, some people were dissatisfied with billing practices, mentioning unexpected charges or difficulties in canceling subscriptions. A few other people also felt that the products caused skin irritation or did not last as long as expected.

What people talk about most

Product

Customers consistently note positive experiences with product quality and effectiveness. Many reviewers... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the products,... See more

Customer service

Consumers generally express high satisfaction with customer service. Many reviewers describe the support team... See more

Staff

Clients share positive opinions on staff, consistently highlighting their kindness, professionalism, and... See more

User experience

Users describe positive interactions with user experience. Many reviewers highlight the ease of following the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Game changer! My skin was dry with redness and breakouts. Now after using my personalized skincare line products from Y’OUR, my skin is moisturized and smooth, no longer red and irritated. I did deve... See more

Rated 5 out of 5 stars

My customized products arrived quickly and are AMAZING!!!! I have seen instant improvement in my skin, not only do I love my full skincare routine they made me but the customer service and the entire... See more

Rated 5 out of 5 stars

I have been using Y'OUR products for several years now, and I have used LOTS of different products throughout my teens and adulthood. The Y'OUR AI prescription products have been the only ones to not... See more

Rated 5 out of 5 stars

I’ve been using this skincare since November 2023, and it completely changed my skin! I used to struggle with breakouts and acne, but ever since I started, my skin has been so clear and smooth. I con... See more


Company details

Written by the company

We created a unique algorithm - Skin AI ® - that’s driven by powerful AI and human insights to fully assess your skin’s needs, then create a personalized regimen that changes with you. Because we believe every person should be able to have the confidence and “I can do anything” feeling that comes with having great skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

688 reviews

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1-star

Replied to 42% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars

Great Customer Service

One thing I appreciate about Y'OUR is there quick response times with any questions or concerns I had, and when they did respond, they were very kind and genuine. That combination of quick responses and kindness made me feel like a valued customer.

9 October 2024
Rated 4 out of 5 stars

It’s a good product

It was. Good product and my skin definitely seemed to improve with use I just couldn’t afford to continue using it and I felt that the product portions didn’t last

1 September 2024
Rated 5 out of 5 stars

Just amazing customer service

Amazing customer service. So professional.
They are fast and address your needs, and the creams are great. I have only good things to say about this brand. I’m pregnant and they adjusted the formula for me and it is great for my skin. I’m very happy with them

22 October 2024
Rated 5 out of 5 stars

Love Y’OUR products and customer service

I have always loved the convenience and ease from using Y’OUR. The customer service has always been so amazing. Quick and very helpful whether it’s a question about products or your ever changing skin. Y’our has done wonders for me throughout the last few years especially going through pregnancy (which is how I found this company) and postpartum skin issues and it’s always been so helpful to just send over an email with any questions. My skin always feels amazing and when it needs any adjustments it’s always so easy to do so. I have been using Y’our for quite a few years now and I’ll never go back to anything else! Plus earning free products from your points is amazing !

22 October 2024
Rated 5 out of 5 stars

Y’OUR Skin is amazing!

Y’OUR Skin has always had amazing customer service. I am especially thankful to them for sending me a new box, free of charge after losing all my products due to the hurricanes in FL.

4 October 2024
Rated 5 out of 5 stars

Absolutely fantastic customer service!

Just amazing customer service. They are fast and address your needs, and the creams are great. I have only good things to say about this brand. I’m pregnant and they adjusted the formula for me and it is great for my skin. I’m very happy with them

21 October 2024
Unprompted review
Rated 5 out of 5 stars

I've been using this skincare routine since past 2 years.

I've been using this skincare routine, which includes a serum, moisturizer cream, and face wash, for the past two years, and it's been highly effective, especially during the winter months. The face wash gently cleanses without drying, while the serum adds hydration, making my skin feel more supple. The moisturizer cream provides deep hydration, helping to maintain softness and smoothness throughout the day and night, even in harsh winter conditions. Overall, this routine has significantly improved my skin's health and appearance, which is why I've continued using it consistently with great results.

20 October 2024
Rated 5 out of 5 stars

A must try!

The products are natural and gentle. I switched from another product because it dried out my face so bad. The system is so easy to follow and I honestly love that it’s numbered. The customer service gets back to you in a timely manner and they are so great to work with. My face has cleared up since using Yours and I’m grateful for that. A must try!

15 October 2024
Rated 5 out of 5 stars

Great customer service and GREAT product

I had trouble with the payment and not understanding that the payment would be split into 3, I thought I could cancel after the first round, but I emailed them and the customer service representative got back to me right away, explained everything to me very clearly, then gave me a few options to choose from to move forward. They were so so helpful and I cannot speak highly enough about their customer service, especially in an age where it's really hard to find a responsive caring company, they are this. They helped me figure out an affordable plan that worked for me. Also, the product is 10/10 so far! I didn't know what to expect and wanted to wait a a week or before writing a review but it's only been few days and my face is softer & clearer than it's been in months. Feels like it's getting something that it was missing for a while and all of this after a few days. I had horrible acne and it's already clearing the breakout areas up. Highly recommend this product especially for acne.

19 October 2024
Rated 5 out of 5 stars

Prompt and professional customer service

While i love my skincare products, i unfortunately lost my job and have to cut back on expenses for the time being. Y’our exercised fast, accurate, and problem-free correspondence when i requested to suspend my subscription. I also appreciate that the “just checking in” emails are not excessively clogging up my inbox. Im looking forward to resuming my plan once jobs and $ have improved!

1 September 2024
Rated 4 out of 5 stars

Clean Feeling

This product made my skin feel clean and radiant. I didnt feel like I needed more than what was recommended. Enjoyed it and highly recommend it 😁

18 October 2024
Rated 4 out of 5 stars

I loved the ingredients in the products…

I loved the ingredients in the products for my hormonal acne during my pregnancy.
It helped with redness, irritation, breakouts, and keeping my skin hydrated.
My favorite products were the serum & daycream!
The process was very easy once you take the quick skin test to know exactly what products you need!

18 October 2024

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