Your Playmat Reviews 385

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 141 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent print quality of the products, noting that colors are vibrant and details are crisp, making their custom designs truly stand out. Many people appreciate the high quality of the materials used, describing them as professional, sturdy, and beautiful, which contributes to the overall satisfaction with their custom items. Reviewers also highlight the company's responsiveness and helpfulness, especially when assisting with design choices and ensuring the final product meets expectations. However, some customers experienced significant delays in receiving their orders, with production and shipping times extending beyond initial expectations. A few people also reported issues with customer service communication regarding these delays, sometimes receiving no response or conflicting information about their shipments. There were also isolated instances where orders were not fully delivered or tracking information was not updated, leading to frustration for some consumers.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the print... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing satisfaction regarding the... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast shipping and... See more

Response time

Consumers generally report positive experiences with response times, often highlighting quick and courteous... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The custom playmat is excellent in its print quality. The custom card sleeves are decent, though the matte printed backs are sticky upon arrival, making them challenging to shuffle. Additionaly, I've... See more

Rated 5 out of 5 stars

I ordered this custom mat for my at-home craps setup and couldn't be happier! Massive thanks to Ray, whose customer service was phenomenal in helping me through the ordering process. As for the mat... See more

Rated 5 out of 5 stars

This is my second playmat with them (and just sent in my third order) and don't see myself using anyone else! The print quality of the images and colors is extremely crisp which is one of the most imp... See more


Company details

  1. Toy and Game Manufacturer

Written by the company

We help PC gamers, tabletop and TCG players produce unique gaming accessories such as playmats, mouse pads, sleeves, cards, deck boxes and more..


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

385 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing Service

Love ordering from here! Everything’s great quality and the customer service is very fast and reliable! I was informed from order placed to delivery! I can’t wait to order more in the future!

11 March 2026
Unprompted review
Rated 1 out of 5 stars

Poor quality!

I received the mat about a month after I received it. It was not as I had expected. It was out of alignment and crooked with a lot of the graphics missing. It was totally unusable for my purposes. I threw it away. Will never order from them again.

26 March 2026
Unprompted review
Your Playmat logo

Reply from Your Playmat

Hi Thomas,

I’m really sorry to hear about your experience, and I also want to apologize for the delay in getting back to you here. I’ve been looking into your case to understand what may have gone wrong.

What you described with the alignment and missing graphics is definitely not the standard we aim for, and I take that seriously. If something like this happens, I always want to review it properly and make it right.

Please try to understand that photos of issues like this are the only way for me to clearly verify what went wrong :/ If we can verify the problem, we take immediate action, whether that’s a replacement or another solution. Since the playmat was thrown away, it makes it harder for me to fully assess the issue and understand exactly what happened on our end.

That said, I’ll still reach out to you directly to see if we can find a way to solve this anyway!

Best,
Julian T.
Your Playmat Support

Rated 4 out of 5 stars

Cute Mat!

Sellers are communicative. My only complain is that when I adjusted my mat design so that the border wouldn't be cut off, they ended up not cutting off the border ):

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Reliable and valueable business partner

I have been working exclusively with YourPlaymat for years now for all my game mats. When I submit my images, the game mats come back with perfect detail and color providing an exceptional user experience. Even more valuable is the communication with the staff as they are always professional and quick to respond. Furthermore, they stand behind their product and place value on feedback. I will continue my partnership with them and place YourPlaymat high on my recommendation list.

26 March 2026
Unprompted review
Rated 2 out of 5 stars

Sleeves and playmat

Sleeves were the only reason I made my order but after one month of ordering I still didn't get an ETA on the sleeves so I cancelled my order. Playmat on the other hand is also not the greatest quality, there are a lot of blurry spots on the playmat, considering how much it costs and how long it takes to get to you it's unacceptable.

23 March 2026
Unprompted review
Your Playmat logo

Reply from Your Playmat

Hi Erkam,

I’m sorry for the experience you had with your order, and I also want to apologize for the delay in getting back to you here. I’ve been looking into your case to better understand what happened.

Regarding the sleeves, I understand how frustrating it is to wait without a clear ETA. While the delay was outside of our control, I’ve confirmed that your order was canceled and fully refunded to your original payment method.

As for the playmat, I appreciate you pointing out the quality issues. This is not the standard we aim for. I would really like to review this properly and make it right for you. Could you please send a photo to our support email so I can investigate further and find the best solution?

Thank you for taking the time to share your feedback. It helps us improve, and I take it seriously.

I’ll be waiting for your reply so we can get this resolved for you as quickly as possible!

Julian T.
Your Playmat Support

Rated 5 out of 5 stars

Great customization options and incredible final product!

The ordering process was simple and flexible. Plenty of customization options available allowing you to order exactly what you want. The final product looked even better than I imagined when I submitted the picture. The Playmat I received is my new go to for any special events. One thing to consider is that the production process and shipping took the full advertised time so plan accordingly if ordering for an event. Mine came after the event I intended to use it at but I don’t even care because I’m so happy with the final product. I will be using Your Playmat for all future custom playmats and members of my playgroup will likely be doing the same.

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Quality of the mat was surprisingly…

Quality of the mat was surprisingly fantastic. The image i chose came out clear perfect. I selected the stitched edges and was pleasantly surprised that it was almost like embroidery stitching all of the way around instead of the spaced out stitching. The shipping took a little while, just short of a month from order to receiveing it, but even with that I will order from here again for my next custom mat

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Great quality, print and support!

Turned out very nicely, super happy about the result! Also the team answered very quickly and were nice enough to exchange the image after I noticed that something was off with the first version

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent custom gaming mat

I ordered this custom mat for my at-home craps setup and couldn't be happier! Massive thanks to Ray, whose customer service was phenomenal in helping me through the ordering process.
As for the mat itself, the colors came out exactly as wanted, chips, cards, and yes, even a mouse glides nicely across the surface.
Will absolutely be ordering from here again for more custom game mats.

27 February 2026
Unprompted review

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