Your NRG Reviews 

5,536
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 4,078 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward online ordering process and the excellent communication, consistently keeping them informed about their delivery schedules. Many people also highlight the competitive pricing, often finding it to be the best value compared to other suppliers in their area. The staff, including drivers, are consistently described as friendly, helpful, and professional, ensuring prompt and efficient delivery services, often arriving earlier than expected. However, some customers noted issues with the quantity of oil delivered, occasionally receiving less than the amount they had ordered.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the quick and efficient delivery... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising drivers for being friendly, pleasant,... See more

Price

People report positive experiences with pricing, consistently finding competitive and good rates. Many... See more

Service

Reviewers mention positive feedback about service, consistently highlighting its speed, efficiency, and... See more

Order

Users describe positive interactions with order, highlighting the ease of online ordering and the competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

YourNRG delivered my oil exactly on the day they said they would. The driver was friendly and happy to chat. The price was better than both Boiler Juice and Value Oils and unlike those 2 companies, Yo... See more

Rated 5 out of 5 stars

Needed some more central heating oil. Like always, I shop around for the best price. NRG offered a significantly better price than the competitors. Easy to order online with plenty of e-mails to keep... See more

Rated 5 out of 5 stars

We’re cheaper than my normal supplier who should be reported for overcharging. My order arrived before time very happy with NRG with both delivery /price very pleasant driver.NRG Best so far

Rated 5 out of 5 stars

Bought heating oil for the first time off NRG , it was best price I could find at the time, due to the climate at moment, was delivered sooner than expected & driver was very helpful & pleasant . It w... See more


Company details

  1. Fuel Supplier

Written by the company

Your NRG provides top-quality heating oil and bulk fuels with an unbeatable service. Powering homes and businesses across 22 depots, we have a nationwide reach fuelled by local expertise.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(5,536)

4,086 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Uncooperative driver!!

Waited in all day for delivery, I then watched the tanker pass my house rang the company and they told me that the drive was too narrow for the tanker, I told them that there were alternative delivery points and if the driver rang me I would liaise with him, they just rang back and said he wouldn’t return and the delivery would be delayed so I had to take another day off of work to give access, never had any problems with any other company

16 July 2026
Rated 5 out of 5 stars

Competitive pricing

Competitive pricing. £100 cheaper for 800 litres than my usual supplier. Phone call from driver when he was on the way. Fast and efficient. Will be using them again without hesitation.

16 July 2026
Rated 5 out of 5 stars

All good, recommend to all

Delivery date was within expectations and delivery arrived on-time with pre-warning of delivery as requested. Good price compared to competition and driver was courteous and friendly.
Will certainly use again.

16 July 2026
Rated 5 out of 5 stars

Excellent!

So easy! I ordered online, I was sent an email letting me know when my fuel would be delivered and the driver let me know when he was here. Easy process from start to finish. Would definitely recommend YourNRG.

16 July 2026
Rated 5 out of 5 stars

Great service

Great service. Didn't even hear him delivering (still in bed). Had most of my oil from NRG and cannot fault them.

16 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look