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Your NRG Reviews 

5,328
•
TrustScore 4.5 out of 5

4.7

Fuel Supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 3,877 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing, often finding it to be the best available even during periods of market volatility. The delivery service is frequently highlighted for its efficiency, with many orders arriving earlier than expected and drivers being described as friendly, helpful, and professional. Reviewers also appreciate the polite and helpful staff, both in sales and delivery, making the overall service experience smooth and pleasant. However, some customers also noted issues with delivery, including instances where orders were not fully delivered or were cancelled due to profitability concerns. There were also mentions of unexpected charges for unsuccessful deliveries and problems with communication regarding delivery schedules and tanker availability. A few other people also felt that the company's response to issues was dismissive, particularly concerning email inquiries.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the efficiency and promptness... See more

Staff

People report positive experiences with staff, consistently describing them as helpful, courteous, and... See more

Service

Customers consistently note positive experiences with service, often highlighting good communication,... See more

Price

Reviewers highlight positive aspects of price, with many finding competitive rates and good value for money... See more

Order

Clients share positive opinions on order, frequently highlighting the ease and simplicity of the ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant. Having to rely on domestic oil is no fun. And expensive. During the confusion caused by Trump in the Middle East, NRG were the only supplier able to deliver oil, and at a reasonable... See more

Rated 5 out of 5 stars

Purchased online with an initial delivery price of around £500 for 500ltrs and scheduled for 22nd May. The order was delivered earlier than expected which was great and the driver was very helpful es... See more

Rated 5 out of 5 stars

After having used a different supplier for over 30 years earlier this year when the oil crisis hit they refused to quote or deliver Went to NRG and was given a reasonable price and delivered the da... See more

Rated 5 out of 5 stars

The delivery driver had not delivered to us previously and needed a little help finding us and the delivery point. He was very pleasant and courteous. He was also well informed and told me the oil we... See more

Company details

  1. Fuel Supplier

Written by the company

Your NRG provides top-quality heating oil and bulk fuels with an unbeatable service. Powering homes and businesses across 22 depots, we have a nationwide reach fuelled by local expertise.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(5,328)

3,878 reviews in the last 12 months

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Rated 4 out of 5 stars

they were good

they were good, they were the best rate, contacted me the day before delivery, turned up when expected and all was good. I wasn't there, a family member was, so I can't say anything more so 4 stars from me. Yes I will use them again.

11 June 2026

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