Wrench/YourMechanic Reviews 

The mechanic was good. But I ended up paying $433 for a new battery. My local (high end) shop would have charged me less. Wrench charges 1 hour labor minimum at $160/hour plus a $150 fixed diagnostic fee. I understand there are fixed costs in having someone drive to my house but it feels like they are double dipping and adding on top. I'm not certain what the mechanic actually got paid but this feels like the Uber version of mechanics. Another "disruptive" tech company that may have started out good but doesn't value out now. I won't be using again.

UPDATE: Received a voice mail stating that Wrench doesn't charge labor by the time it actually takes to complete a job but rather the "average" for a quoted job. So apparently there is someone out there within there network who would take an hour to replace a battery? My 10 year old with no experience might take 20 minutes for figure out which wrench to use. Further evidence this company is a joke.

Very bad and not reliable

Under filled transmission fluid tried to work with them on it didn’t seem too interested to follow up caution advised.

Ricardo is THE BEST IN THE BUSINESS! Extremely professional, knowledgable and friendly. He completed the work on my Lexus and I can not be more happier with my experience. I wish i could leave him 10 stars. I'm so glad to have my car back on the road. he is simply amazing.

I wish there was a -5 stars icon to push. We hired a Wrench mechanic to come to the house and diagnose a problem - I'd broken down near the freeway last Saturday and had the car towed home. I thought it was a local company but now I see that their address is in the Columbia Center in downtown Seattle - great place for a car repair facility lol. They quoted us one price, then charged another - they added other stuff that they may or may not have done but did not fix the actual problem, so they were to come back this afternoon and quoted another $800 +/- to try to figure it out. we thought better of it. $150 to cancel the appointment and to top it off, they charged another $933 to my card without even telling us exactly what for before they even showed up. I immediately called my bank and had all the charges from yesterday and today put on hold. We are willing to pay for what they did (even though the car isn't fixed) but no more than that, and, they could not say that this new thing would be the actual fix. F their "cancellation fee". I sort of feel sorry for their mechanics, this is all corporate BS and they expect that most people will take their borderline fraudulent tactics. Well, not us.

Quoted $800 to fix a problem - didn't get fixed. Quoted another $800 to 'try' another fix. Decided to get raped for another $150 to cancel the appointment and start over. Better off giving your money to Hezbollah.

Needed o2 sensor replaced. First Wrench mechanic showed up with the wrong part. Had to reschedule for the next day. 2nd appointment. He put the part in but problems persisted. Scheduled a 3rd appointment for a diagnostic. Mechanic #2 told me the o2 sensor put in was faulty but not to worry, it’s under warranty and he’d replace it for free so I set up a 4th appointment. Unfortunately, that mechanic decided to cancel our appointment over an hour after he was supposed to show up! Had to make a 5TH APPOINTMENT with my now 3rd mechanic. That mechanic practically tore my car apart but said he couldn’t replace the part. After he left, I received a call saying I would have to buy a 2nd o2 sensor since apparently the original mechanic put in the upper stream instead of lower stream. Oh, and I’ll have to make a sixth appointment and pay again for a brand new part. I had a part replaced, but it turns out didn’t even need to be replaced, but still have yet to get the correct part. I’ll check back if the 6TH APPOINTMENT goes any differently, but at this point, I cannot say enough negative things about this so-called service and would never recommend it to anybody! They’re cheating me out of $250 and I hope they enjoy it because it’s the most expensive money they’ll ever make! Six appointments and having to pay doubleheader to cover for their mistakes is beyond ridiculous!

The mechanic had the wrong part. I cancelled the appointment so we could order a different part and I was still charged the $ 150 cancelation fee. My attempts to resolve this were unsuccessful as there is no one to call and no one responds to emails.

I will never use this service again.

Don't worry . If you don't refund my $150 .I will get more in small claims court . I won't let you scammers take money for free . You never sent driver ,no answer and scamming me for my hard work money ! Giving people emotional distress!!

I had paid for a consultation to come out and do a diagnostics and they never showed up the first day so I called back next day and they rescheduled it I had six different appointments set up and none of them called and came out at all. And they sent me they only have one person in my area and he's canceled every single time and I told him last time that I was worried that if they didn't come out I was going to lose my car because it was parked on a business parking lot and I needed them to fix it so I can move it and what happened is they canceled again and I lost my card because it got towed and I am beyond furious with them and I will never use them again

Multiple appointment cancellations. Did not attach starter ground wire correctly causing intermittent starts. Charged for a start relay and diagnosis during re-diagnosis that was not bad. Asked for refund from the warranty department for the re-diagnosis and got no response. Took car to a reputable national shop chain and told them to keep it for a week or until they could figure out the issue. $125 later, ground wire inserted properly and have not had one problem since. Never trust what they say. Nation wide scam artists that don't stand behind their guarantee. Google reviews is my next stop.

The mechanic Hector R did not show up for the appointment. The excuse Wrench gave me was that the mechanic had an emergency, and the only option I had was to wait for another week with a rescheduled appointment. I WILL NEVER TRUST THIS COMPANY, and will warn other customers about the way this company takes responsibility. I have a recorded call of the conversation with the customer support representative Mr. A.J and Mr. Mark ( and they sounded the same on the phone)

I scheduled an appointment for the 23rd of March at 11:00 a.m. until 1:00 p.m. I called to check in and see where my mechanic was they told me that they rescheduled my time to 11:30 to 1:40 p.m. then I called again at 2:00 p.m. to ask where was the mechanic then they told me that they had rescheduled. And no time was I alerted before time that they would change my times or they would reschedule me poor communication from this company this is not the way to do business and now I'm without my vehicle even longer it's better to take your car into a shop to actually have it worked on because this company does not respect you or your time.

I've never received such terrible customer service until I attempted to have my car worked on by this company. The mechanic was extremely dismissive, and talked openly about how many issues I'll have with this brand of car in the future. The thermostat he replaced was a faulty part, and I had to reschedule 3 different times for them to come back and fix the damage.

I fought with customer service about payments and they were extremely dismissive of my concerns. At one point, we had an appointment scheduled for 10:30am. I received a text at 11am saying the parts were unavailable and I would need to reschedule again. The next closest appointment time was 4 days away. They claimed they had no other technicians in my area to send out. I cancelled everything and disputed the original charges with my bank for failure to complete a service.

They changed my appointment four times. The last time ,I called them they stated that a mechanic will be at my house at 1:00 pm. I received a confirmation instead of 1:00 pm. The time frame will be 12:30 to 2:30 pm. I check the site and that time was changed to 5 to 7pm. I called and they said they didn't have a part needed to repair my vehicle. They never told me that. I will never ever deal with thim again. Totally unprofessional.

I was inconvenienced twice by this company, and they held no regard for that inconvenience! I had a scheduled appointment on 03/16, they canceled my appointment, and rescheduled for 03/17. A mechanic was supposed to come between 11:30 am-1:30 pm. I had to reach out to them to find out no one was coming!! The same excuse was used as the one on 03/16, the mechanic had a family issue come up...TWO DIFFERENT MECHANICS BY THE WAY!!! I spoke with customer service who advised they could RESCHEDULE ME YET AGAIN, BUT COULD OFFER NOTHING FOR THE INCONVENIENCE!!! I will not be doing business with this company EVER AGAIN!!! They were extremely dismissive, showed no concern for the inconvenience, and collectively delivered a pitiful and infuriating experience.

On January 25, 2025 Wrench came out to put a valve cover gasket in Honda Accord in San Antonio, Texas. The technician broke the fuel filter along the way and the car wouldn't drive over 20 mph without hesitation and had major problems starting. Called their company and they refused to pay for car rental while I waited for their technician to come back and fix the car. The technician came back and 2nd time on January 28, 2025 to fix the high pressure fuel pump and get the car running. The car was doing the same thing as on January 25, 2025. I had the car towed to Honda Dealer and emailed Wrench. I emailed them again the next day with the cost to fix. Honda said the valve cover was leaking and showed pictures and needed replacing, and the fuel pump was improperly repaired and need replaced. Wrench would not respond and I had to get the work done so that I could turn in the rental car that Wrench refused to pay for. Now Wrench refuses to pay for the repairs. I don't get it, gave them 2 chances to fix the car and they couldn't. And they refused to respond appropriately to emails telling them what was going.
Now this goes to court and I may have to sue the mechanic for the work. Something is wrong here.

The mechanic they assigned to me did a great job, I wish they had more so you would not have to reschedule the job due to the lack of mechanics in the region. He installed the transmission range sensor(position switch) in less time than required.

He saved me some money by recognizing it wasn't a problem with the brakes. Now on to fix that!

Horrible experience. Booked service. Received quote and confirmed a service. Earliest available was a week out. I agreed and they sent confirmation and took my payment information. Booking was scheduled for Monday morning. They called at 7:00pm Friday to tell me they were canceling my appointment because my car was to old. Apparently they do not work on cars older than mid nineties. However they waited a week with my confirmed appointment before letting me know. And now it’s Friday night and I cannot even attempt to locate another mechanic until Monday. So I will be down a. At for two weeks because they couldn’t be troubled to post on their website that they do not work on older cars and they allow bookings and create confirmed appointments for older cars.
This was not some sort of major diagnostic or repair. Just a water pump.