Your Local Reviews 3,984

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,830 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the friendly, polite, and efficient staff, often highlighting specific individuals for their excellent service and thorough work. Reviewers also value the clear communication regarding arrival times and the convenience of the payment process, which often includes text notifications and easy online transactions. However, some people were dissatisfied with the service, reporting issues such as windows not being cleaned properly or only partially, and instances where cleaners left without completing the job. A significant number of customers also experienced problems with billing, including being charged for services not rendered, duplicate payments, or continued charges after cancellation. Communication and cancellation processes were also points of concern, with some reviewers finding it difficult to contact the company or cancel their services, leading to cleanings and payments that were not properly stopped.

What people talk about most

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising the... See more

Staff

Clients share positive opinions on staff, frequently praising their politeness, friendliness, and efficiency.... See more

Payment

People report negative experiences with payment, citing concerns about being repeatedly contacted for money... See more

Customer communications

Reviewers highlight negative aspects of contact, with many reporting it is almost impossible to reach the... See more

Cancellation

Reviewers mention significant frustration and difficulty with the cancellation process, with many reporting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The 4 stars is for the young guy who cleaned my windows, friendly, helpful and punctual. I’m annoyed with the paying side you took payment and are still continuing to try and take more which is totall... See more

Company replied

Rated 3 out of 5 stars

I cancelled my window cleaning service mainly because I thought it was too expensive at £17. Also they didn't clean my side window unless I reminded them. The people were friendly enough but overall... See more

Company replied

Rated 5 out of 5 stars

My local window cleaner joshua did a good job of cleaning my windows and respected my property and also let me know when he were coming to clean them so thank you and my local.com.

Company replied

Rated 5 out of 5 stars

Joshua is amazing he always rings ahead to let me know what time he will be with us , he is very understanding if you have to miss a month and is very easy to talk to. Joshua does a thorough job on al... See more

Company replied


Company details

  1. Window Cleaning Service

Written by the company

Our goal is simple: to build the UK’s best window cleaning business—one that people are proud to be part of.


Contact info

Our Services

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3.6

Average

TrustScore 3.5 out of 5

4K reviews

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Asks customers to review

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Rated 5 out of 5 stars

Josh is always cheerful and does a…

Josh is always cheerful and does a fabulous job he is an absolute credit to the company.

30 April 2026
Unprompted review
Your Local logo

Reply from Your Local

We're so glad to hear that you consistently have a cheerful experience and a fabulous job is always done! Thank you for your positive feedback.

Rated 5 out of 5 stars

Great job Norman

Norman came cleaned our windows this morning always smiling and does a great job fine young man.

30 April 2026
Unprompted review
Your Local logo

Reply from Your Local

We're happy to hear that you had a great experience with our window cleaning service! We appreciate your kind words about the technician and his work.

Rated 5 out of 5 stars

Job well done Graeme

Job well done Graeme. Thank you so much

30 April 2026
Unprompted review
Your Local logo

Reply from Your Local

We're happy that we completed the job to your satisfaction, and we appreciate you taking the time to leave us this positive feedback.

Rated 5 out of 5 stars

A young man called Graeme came and…

A young man called Graeme came and cleared my windows, he messaged me first to give me an estimated time of arrival, we spoke for a minute or 2, then he started doing the windows, they look fantastic, he was friendly and professional, great guy, great service.

30 April 2026
Unprompted review
Your Local logo

Reply from Your Local

We're happy to hear that you had such a positive experience! It's great to know the window cleaning met your expectations and that you found the service friendly and professional. Thank you for your review!

Rated 1 out of 5 stars

Very poor over the last two years hit…

Very poor over the last two years hit and miss service ,I do think that the liquid in the water is not the level it should be as they don't dry properly and splodge into dirty droplets ,trying to say a bob or two ...here in bishop Aukland they sometimes come ,sometimes miss two months ,sometimes do the back ,sometimes knock sometimes don't ..NO CONSISTANCY ..irresponsible ,I think they franchise out the work ,and young lads just pull a fast one just doing the front and asking for the same money .. definitely ..today they came did the front and wanted £10 without doing the back ..we rang the office ,firstly the girls are lovely ,considerate ,and professional ..she rang back though and said you only get the front done for ten pounds ,I said it's been ten pounds front and back all the time ..then she was honest and said they'd just put their prices up ( without informing anyone ) and it was now £15 for a terrace house front and back ..so I said no ,there steady and inconsistent ..I'll do em myself ..I'll by an extendable cleaner and do a decent job ..DEF please don't even think about using them ...looking forward too doing my own now instead of being taken for a fool we have CANCELLED YOU bye

30 April 2026
Unprompted review
Your Local logo

Reply from Your Local

We appreciate you bringing these service inconsistencies to our attention. We regret to hear about the issues with the cleaning quality and the price changes without notification. We'll investigate these matters to ensure service standards are met and pricing is transparent. Thank you for your feedback.

Rated 5 out of 5 stars

Shining bright

Joshua cleaned our windows this morning and as always did an excellent job , he is so reliable thank you Josh 😊

30 April 2026
Unprompted review
Your Local logo

Reply from Your Local

We're happy to hear that you consistently have a great experience with our window cleaning service. We appreciate you highlighting the technician's reliability.

Rated 1 out of 5 stars

Windows left full of dirt and added…

Windows left full of dirt and added water streaks not cleaned properly at all

28 April 2026
Unprompted review
Your Local logo

Reply from Your Local

Good morning Maxine, I'm sorry to hear the window cleaning was unsatisfactory. If you could please contact us on 0333 000 2012 we will arrange a reclean for you.
Many thanks

Rated 5 out of 5 stars

Cleaner windows

My window cleaner Grahame doesa really good joband comes on the time he says happy with the service

29 April 2026
Unprompted review
Your Local logo

Reply from Your Local

We're happy to hear that you are pleased with the window cleaning service and that the cleaner is punctual. We appreciate your positive feedback!

Rated 5 out of 5 stars

The guy cleaning my windows who’s name…

The guy cleaning my windows who’s name is Alan is a genuine 100% nice chap verry professional done an excellent job and is also very pleasant to talk to keep up the good work

29 April 2026
Unprompted review
Your Local logo

Reply from Your Local

We're happy to hear that you had such a wonderful experience with our window cleaning service! We appreciate your kind words and are glad you're pleased with the results. Thank you!

Rated 1 out of 5 stars

Don't clean but expect payment, don't turn up when should

Don't turn up for ages, I can't log into account..you are quick to respond to account problems but when you were up and running again I had no services on there. My windows were meant to be done every 8 weeks, you randomly send someone about 12 weeks after? We have camera footage the windows were cleaned within 20 seconds out the front, and the back he walked into the garden, stared then buggered off. 3 emails today from 3 different people AND TEXTS demanding payment. Not happening. Poor service.

14 April 2026
Unprompted review
Your Local logo

Reply from Your Local

Good morning Louise, We're very sorry to hear about the issues you've experienced with our service and the discrepancies in scheduling and payment demands. If you could please contact us on 0333 000 2012 we can resolve this straight away for you.
Many thanks.

Rated 5 out of 5 stars

Excellent job

Graeme did a great job cleaning our windows—punctual, thorough, and streak-free. Professional and friendly throughout. Highly recommended.

1 April 2026
Unprompted review
Your Local logo

Reply from Your Local

We're happy to hear that you were pleased with our punctual and thorough window cleaning service! We appreciate your recommendation and are glad you enjoyed the experience.

Rated 5 out of 5 stars

Joshua has come today and cleaned the…

Joshua has come today and cleaned the windows
Completed the job very fast and done a good job

28 April 2026
Unprompted review
Your Local logo

Reply from Your Local

We're happy to hear that the window cleaning was completed quickly and to a high standard. Thank you for taking the time to share your positive experience!

Rated 4 out of 5 stars

Friendly window cleaner

He's on time, does the job everything as expected.

27 April 2026
Unprompted review
Your Local logo

Reply from Your Local

We appreciate you taking the time to leave us feedback. We're happy to hear that the job was completed as expected and on time!

Rated 1 out of 5 stars

Poor service. Poorly run company.

I told this company I no longer wanted their service as the only way I knew my windows had been cleaned was a card through the door. My windows still had marks etc , I even sent them photos. I had no response.this was 2 years ago.every so often they still turn up squirt some water at windows for 5 mins then send a stream of emails for payment. They never respond to my emails. For the last 2 years I have had an excellent, genuinely local window cleaner I’m very happy with. I am reluctant to give bad reviews, but this company need to sort themselves out.

I have seen your reply. I have spoken to you and your operatives before and got the same reassurance that my details had been removed from your system. Dosnt work though does it. So not bothering again

16 April 2026
Unprompted review
Your Local logo

Reply from Your Local

Good morning Anne, I'm so sorry to hear about the issues you've experienced with our service. If you could please contact us on 0333 000 2012 with your details we can insure your information is removed from our system.
Many Thanks

Rated 5 out of 5 stars

Great window cleaners

Great window cleaners, Joshua in particular is a good grafter and always has a smile. He always lets us know when he'll be around, and also when the job is done.

If you're looking for a reliable, polite, and hardworking window cleaner, then try these.

23 April 2026
Unprompted review
Your Local logo

Reply from Your Local

We're happy to hear that you've had a great experience with our window cleaners! We appreciate you mentioning their reliability and work ethic. Thank you for recommending our services!

Rated 2 out of 5 stars

The window cleaning itself was fine

The window cleaning itself was fine. Had them cleaned once and was scheduled for 4 weekly. They text 3 weeks later to say they would clean them again the next day. No way to cancel. He arrived, cleaned the windows and left the gate wide open, didn’t close it so the back of the house had been accessible all day. Trying to cancel is a full time job. Four emails and texts later, I finally managed to cancel the service. They deliberately make it difficult as there is no option to cancel via your online account and you can’t cancel the direct debit as it isn’t set up as such. I would avoid.

1 April 2026
Unprompted review
Your Local logo

Reply from Your Local

Good morning Jillian, We appreciate your feedback and apologize for the issues you experienced. We're sorry about the scheduling confusion, the gate being left open, and the difficulty canceling your service. We'll review our processes to improve communication and cancellation procedures.

Rated 5 out of 5 stars

Five stars for Hollie, Ellis and Chris in customer service

Five stars for Hollie, Ellis and Chris in the office. Your customer care is absolutely brilliant. You have been, helpful, curteous and kind to myself. I made a few phone calls to yourselves and each time you were all so pleasant. It is lovely to be able to speak with a human these days, so well done Your Local. Customer care and service is on point. So thank you so much to the three of you 🙂🙂🙂

24 April 2026
Unprompted review
Your Local logo

Reply from Your Local

Good morning Marie, We're happy to hear that you received brilliant customer care from our team. We appreciate your kind words regarding your experience. It's great to know that our team was helpful, courteous, and pleasant during your interactions. Thank you so much!

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