I have ordered (and paid) a bridal top on 16 May (more than 3 weeks ago) and received a confirmation on the same day. Since then, despite having sent two messages to get an update, I have not received... See more
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See what reviewers are saying
Penny from Your Little Secret Bridal Boutique was so helpful and kindly assisted me in sourcing the exact veil I was looking for my big day! So grateful for her wonderful customer service and the ease... See more
I arrived to the boutique with my 4 bridesmaids ( a bit much for an appointment) however we were all warmly welcomed into the boutique. We all really enjoyed the appointment and everyone was made to f... See more
Delighted with the dress . Prompt delivery . Any questions asked were answered ver quickly.
Company details
Information provided by various external sources
YOUR LITTLE SECRET BRIDAL BOUTIQUE Thanks for stopping by! We are a multi-award-winning bridal boutique in Hindhead Surrey. We would love to help you to find your perfect wedding dress and accessories, and if you visit us we will make sure you get that special boutique experience when searching 'for the one'. We believe in being totally honest and giving you our professional opinion without any pressure to buy. If the dress is the right one you will know! Bring Nana, Mum, your sister or friend, or if you prefer just come on your own and enjoy a private consultation. And remember, we have both new and pre-loved designer wedding dresses so whichever you choose to buy it doesn't mean you have to miss out on that special moment....... ...but it will always be Your Little Secret! Looking for a new dress, we are stockists of Bianco Evento and Richard Designs, full range available on their website. Thinking of selling your wedding dress? We are looking to market and sell your wedding dress, on your behalf, from our boutique in Hindhead Galleries on a commission basis. If you are interested please message us and we will be happy to send you further information. Terms and conditions when buying online and instore.
Contact info
Hindhead Galleries Tilford road, GU26 6SF, Hindhead, United Kingdom
- 07469 855818 01428 288190
- enquiries@yourlittlesecret.co.uk
- yourlittlesecret.co.uk
4.0
Great
28 reviews
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I am really disappointed with this…
I am really disappointed with this outlet. I purchased a bridal all in one to wear under my dress, much to my surprise when I went for my dress fitting I was told my dress was designed to be worn with nothing underneath (it’s a pronovias lace) I emailed and heard from Penny who point blank refused to do anything. I was one day over their 14 day window (which is a ridiculous amount of time in any event when you are waiting for fittings etc) so I am now over £100 out of pocket. I would not use this store again and I was really disappointed with the service I received.
23 July 2021
Reply from Your Little Secret Bridal Boutique
Thank you for taking the time to leave your review. We take all feedback very seriously to ensure that we provide the best service possible. However, our returns policy clearly states that we offer a 14 days returns period but unfortunately you did not contact us to return it within that time frame. I appreciate for you that one day seems ridiculous but whether it is 1 day, 20 days or 100 days it is still outside of the returns period. Had you contacted us within the 14 day period we would have happily issued a refund. You mention that I 'point blank refused' to issue a refund when in fact my response to you was .............”Hi Wendy
We have a 14 day returns policy which this order has now exceeded so this item can no longer be returned I'm afraid”
Please accept my apologies if this came across as curt or abrasive as this was not definitely not my intention
Fit was not very good unable to return…
Fit was not very good unable to return as labels fell off when trying on at wedding dress fitting.
3 June 2021
Reply from Your Little Secret Bridal Boutique
Thank you for leaving your review as all feedback is very important to us. You mentioned in your email to us that when you tried on the body at home it didn’t work with your dress and that during the trying on process the labels became detached from the body. We are always very happy to offer a refund for online orders however we do ask that labels are not removed as we cannot resell the item. Regrettably, we were therefore unable to offer a refund in this instance.
Great customer service
Great customer service, unfortunately the product didn't fit however the customer service was top notch, a no hassle refund was issued as soon as the return was confirmed. Many thanks.
15 May 2021
Reply from Your Little Secret Bridal Boutique
Thanks for the review Simona. What a pity the product did not fit, but glad to hear you found the transaction hassle free.
Reply from Your Little Secret Bridal Boutique
That is such good news, we also think they are gorgeous. Thanks for taking the time to write the review, we truly appreciate it.
Reply from Your Little Secret Bridal Boutique
Hi Sarah, thank you for leaving feedback it is very important to us to ensure that we always provide the highest quality service. However, we did email you on 25th March at 13.29 so could we ask you to check your spam folder in case it has gone in there please? Unfortunately we don't have a telephone number for you so if you would prefer to speak to us could you call us on 07469 855818 so that we can speak to you about your order please?
Reply from Your Little Secret Bridal Boutique
Thanks for the review, greatly appreciated
Great prices and products
Found my veil on this site for a fantastic price, with quick and free delivery- perfect!!
15 September 2020
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