YourHost Reviews 

13
•
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Property Management Company

Written by the company

We are an end-to-end tech based property management company running properties on short-term rental. We coordinate the guest journey from the pre-booking experience all the way to the guest check-out. This includes listing your property on our online platforms, curation of the stay through digitalised solutions & our team of partners to provide extra services to our guests. We offer an array of services from Interior design, listing management, property and booking calendar management & cleaning services. We have a portfolio of up to 100 homes. Our homes are divided into two categories, that is Destination & City homes which includes nightly stays and lease agreements from 1 month - 12 months for a set of handpicked furnished units. We are the short-term market leaders in Kenya which has come through capitalizing on our database, understanding the business trends by continuous research & SMART pricing of the STR market trends hence we ensure we yield maximum income for your home. We are take pride in being a property management service that takes care of everything, so you can host hassle-free. We keep occupancy levels high, guests happy and earn you extra income – all without you lifting a finger.


Contact info

3.8

Great

TrustScore 4 out of 5

13 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(13)

0 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Impeccably Clean and Outstanding Service


As a recent guest at Capital M Residency, I was truly impressed by the experience. The highlight of my stay was undoubtedly the cleanliness. The entire space was immaculately maintained, with a fresh and welcoming ambiance that made it feel like a home away from home. Everything was thoughtfully prepared and in perfect condition, leaving no room for complaints.
The location was incredibly convenient, close to everything I needed. Whether it was getting to appointments or simply exploring the area, the accessibility was seamless and added a layer of ease to my stay.
What stood out the most was the service—it was exceptional. The team was attentive, professional, and available around the clock. No matter the time, any request I had was met promptly and with genuine care. This level of service made my stay not only comfortable but also stress-free.
I would highly recommend YOUR HOST to anyone looking for a clean, convenient, and professionally run place to stay. My experience as a guest was nothing short of outstanding, and I will undoubtedly return in the future.

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Best accommodation in the best location

Have stayed here several times and I simply cannot beat the quality of the accommodation, the location or the YourHost service. Convenient for everything, I also love the proximity and options of the great food, drinks and staff at Romo located in the building. A clear winner over all the other places I have stayed in Nairobi.

22 September 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT RENT….

The property is nice but I would not book this place because their on site security do not provide a safe atmosphere for guests. I invited a Kenyan woman over from there she turned irrate in which I went to get the security to have her removed. They DID ABSOLUTELY NOTHING, I also asked them to call the police multiple times in which THEY REFUSED. In result the irate women bust the backdoor glass and they expected me to pay for it when their security could have stepped in an hour before this happened but they did absolutely nothing. DO NOT RENT FROM THIS COMPANY, YOU OR YOUR VALUABLES ARE NOT SAFE WITH THEM.

10 September 2024
Unprompted review
Rated 2 out of 5 stars

Such a disappointment- I wouldn’t recommend

The apartment itself is great. The management of it is a big issue. They are inconsistent & don’t follow up on clients concern. I stayed there 2 times. The 1st time - the would follow up on my concerns albeit pushing them ; the 2nd time - they didn’t care and they didn’t try. There was no washing machine in the apartment & they did not even recognize the inconvenience to the client. The refund of the deposit was short on the agreed amount based on the exchange rate charged during booking; they did not clean the apartment as agreed and they did not follow up. They changed the access code to the apartment to a code that could not work. We we’re left out & they didn’t care to check if it worked unless supervised. I would have to be desperate to stay at these apartments - it was so painful dealing with Perminus ( the house keeper) and the booking agents ( Tracy & Raphael) - you can book expecting minimal service. I was deeply disappointed- I would not stay there again.

24 August 2022
Unprompted review
Rated 5 out of 5 stars

Great hosts

Great hosts. We had a big team from 3 different countries. They had a great experience save for a few minor hitches.

1 August 2022
Unprompted review
Rated 5 out of 5 stars

I have used the organisation for a…

I have used the organisation for a while now. The team is very good and professional. I have always got what I needed when I needed it and the flexibility in handling my peculiar needs have made me a return customer.

Everytime I need to rent a place to stay, especially on my trips to Nairobi, they have always been able to provide me with what I need that fits my budget.

The security deposit is always refunded on time and this is different from the "non personal" touch air bnb offers. Try them, you won't regret it.

They do have a variety of options from one bedroom apartments to tents at the parks. Not even once have I had a negative experience. I highly recommend them.

25 July 2022
Unprompted review
Rated 4 out of 5 stars

Short and Sweet stay

Short and Sweet stay. Enjoyed ourselves. Some areas of improvement- provide basic pantry supplies eg cooking oil, basic spices etc. for those who may forget to carry some like we did! Plant fragrant plants around the home eg Rosemary, Lavender etc..helps keep flies away.

13 July 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look