YourPharmacy 

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Rated 1 out of 5 stars

I ordered Jason toothpastes, online they offer different packaging of them and product component ingredients in it, but sending completely different ones with harmful ingredients, what I would ne... See more

Rated 5 out of 5 stars

Today Your Pharmacy totally out did themselves. They've always been amazing, but today I spoke to the doctors at 12:30 and they delivered my medication for free to my house with a new repeat prescript... See more

Rated 1 out of 5 stars

I've ordered some package even payed 4 extra pound to receive it the next day. Now it's been 5 days and nothing. I contacted them and they never responded. They really don't take orders seriously. The... See more

Company replied

Rated 5 out of 5 stars

Ordered dettol antiseptic as impossible to buy in supermarkets, never in stock. Placed order then read some rather bad reviews which were concerning but I livechat with the company, immediate response... See more

Company details

  1. Health & Medical

Information provided by various external sources

YourPharmacy is associated to the makers of Nurofen and Gaviscon. It’s registered with the General Pharmaceutical Council (GPhC) and powered by Chemist Direct, who have served over 1 million customers since 2007. As well as the convenience of being able to order online 24 hours a day, 7 days a week, you will also find the best selection of Reckitt Benckiser brands. You won’t even need to leave the house. We’ll deliver straight to your home and even have a next-day delivery option if needed.


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(60)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Optrex capsule order…

I ordered some Optrex capsules and I must say there was no problems with order very straight forward delivery was prompt and arrived as promised
I will certainly continue to reorder with your pharmacy for any future needs

23 April 2021
Unprompted review
Rated 4 out of 5 stars

Leakage

Despite some of the reviews on here, my items arrived on time. I ordered four dettol antibacterial laundry liquid cleanser plus some other items. One of the bottles had leaked all over the other items. Maybe the bottles need to be placed standing upright instead of on the side?

16 April 2021
Unprompted review
YourPharmacy logo

Reply from YourPharmacy

Thanks for your feedback and apologies for the inconvenience caused. I'll share this issue with our shipping team.

Thanks, Your Pharmacy Team

Rated 5 out of 5 stars

Truly excellent customer service

Truly excellent customer service. After Hermes swapped my original delivery with another persons damaged package and completely lost mine, Your Pharmacy could not have been more helpful and understanding. Order was immediately replaced on next day delivery and everything was perfect. All resolved immediately by Your Pharmacy and very happy with the products, the great price and their customer support service (actually managed to speak to a human from start to finish). Needless to say I am still waiting for an adequate response from the courier.

4 April 2021
Unprompted review
Rated 1 out of 5 stars

Paid for next day delivery 4 days ago…

Paid for next day delivery 4 days ago and still not even had a dispatch email. Emailed customer services and had no response as of yet.

Order no. Is OR5083867

11 November 2020
Unprompted review
YourPharmacy logo

Reply from YourPharmacy

Hi Helen,

Thank you for bringing this to our attention. Please accept our sincerest apologies for the inconvenience caused to you.

If you can advise of your order reference we can look to resolve this issue .

I do hope we get the chance to ensure a better experience in the future.

Kindest regards,

YourPharmacy Team

Rated 1 out of 5 stars

I've ordered some package even payed £4 extra

I've ordered some package even payed 4 extra pound to receive it the next day. Now it's been 5 days and nothing. I contacted them and they never responded. They really don't take orders seriously. They are playing with our time and money. If my package doesn't come tomorrow I'm definitely reversing the charge. I'd give - stars if I can.

9 August 2020
Unprompted review
YourPharmacy logo

Reply from YourPharmacy

Hi,

Thank you for bringing this to our attention. Please accept our sincerest apologies for the inconvenience caused to you.

If you can advise us of your account number or order reference we can look to resolve this issue .

I do hope we get the chance to ensure a better experience in the future.

Kindest regards,

YourPharmacy Team

Rated 5 out of 5 stars

Excellent efficient service

Ordered dettol antiseptic as impossible to buy in supermarkets, never in stock. Placed order then read some rather bad reviews which were concerning but I livechat with the company, immediate response, order checked and progressing delivery within 5 days. Next day - order arrived by Hermes! Parcel left in a very safe place, delivery photo emailed to me, and each item ordered was carefully wrapped. Amazing service and choice of courier - well done Your Pharmacy! Happy to order from them again.

10 July 2020
Unprompted review
Rated 1 out of 5 stars

Not responding to customer service queries...

Similar to the previous review... I ordered a few things and they were dispatched 11 days ago, but I still haven't received my package! Hermes is the delivery provider they use. I don't know what they are doing as they are not able to deliver while all other shipments are coming through. I contacted Hermes and can't get to a human. I contacted YourPharmacy twice and still no response! Very frustrating. I hope it comes in the next day or so otherwise I'm contacting my bank to reverse the charge.

EDIT: I've received the package finally. But they never responded to the 2 support inquiries I submitted via their own site. They should update their process instead of having people post complaints publicly just to receive some customer support.

2 June 2020
Unprompted review
YourPharmacy logo

Reply from YourPharmacy

Hi YS

Thank you for the feedback. Please accept our sincerest apologies for the inconvenience caused to you.

I replied initially requesting the account number or order reference. Please do advise on this so that we can look to resolve the issue and offer appropriate compensation.

I hope we get the chance to ensure a better experience in the future.

Kindest regards,

Your Pharmacy Team

Rated 1 out of 5 stars

I ordered some antibiotic eye ointment…

I ordered some antibiotic eye ointment costing £6.49 and paid an additional £3.49 for postage. I received an email the same day saying it had been dispatched - great, I thought. Over a week later now and I have received nothing. I have sent in a form using their contact us page asking about the status - no response. I have called them - they say they are closed even though it is within their working hours. Is this online pharmacy for real or just a scam? Luckily my eye seems to have cured itself otherwise I might have gone blind waiting!!

22 May 2020
Unprompted review
YourPharmacy logo

Reply from YourPharmacy

Hi Matt,

Thank you for bringing this to our attention. Please accept our sincerest apologies for the inconvenience caused to you.

Please advise us of your account number or order reference in the existing reply thread so that we can look to resolve this issue and offer appropriate compensation.

I do hope we get the chance to ensure a better experience in the future.

Kindest regards,

YourPharmacy Team

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