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YourPharmacy

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Health & Medical
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See what reviewers are saying

Rated 1 out of 5 stars

I ordered Jason toothpastes, online they offer different packaging of them and product component ingredients in it, but sending completely different ones with harmful ingredients, what I would ne... See more

Rated 5 out of 5 stars

Today Your Pharmacy totally out did themselves. They've always been amazing, but today I spoke to the doctors at 12:30 and they delivered my medication for free to my house with a new repeat prescript... See more

Rated 1 out of 5 stars

I've ordered some package even payed 4 extra pound to receive it the next day. Now it's been 5 days and nothing. I contacted them and they never responded. They really don't take orders seriously. The... See more

Company replied

Rated 5 out of 5 stars

Ordered dettol antiseptic as impossible to buy in supermarkets, never in stock. Placed order then read some rather bad reviews which were concerning but I livechat with the company, immediate response... See more

Company details

  1. Health & Medical

Information provided by various external sources

YourPharmacy is associated to the makers of Nurofen and Gaviscon. It’s registered with the General Pharmaceutical Council (GPhC) and powered by Chemist Direct, who have served over 1 million customers since 2007. As well as the convenience of being able to order online 24 hours a day, 7 days a week, you will also find the best selection of Reckitt Benckiser brands. You won’t even need to leave the house. We’ll deliver straight to your home and even have a next-day delivery option if needed.

Contact info

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Your Pharmacy is sending customer…

Your Pharmacy is sending customer information to people in foreign countries. Please correct your patient email addresses before sending it.
Your emails to recipient should have a valid return or unsubscribe information

9 July 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Fast delivery, and packaging was great. Much cheaper than other chemists. Definitely will be ordering from these guys again.

30 June 2021
Unprompted review
Rated 4 out of 5 stars

Good but too much plastic tape & wrapping

Very good! Only too many wrapping materials. Especially the wrapped item are all plastic bottles, i.e. not glasses and no need to be wrapped.

26 June 2021
Unprompted review
YourPharmacy logo

Reply from YourPharmacy

Thanks for you feedback, we will be reviewing our pick and pack process to reduce plastic waste.

Thanks
Your Pharmacy Team

Rated 3 out of 5 stars

Took nearly 10 days for my order to…

Took nearly 10 days for my order to arrive,if it had been urgent then would’ve been a worse experience!

12 June 2021
Unprompted review
YourPharmacy logo

Reply from YourPharmacy

Thanks for your feedback, we will investigate the reason for the delayed order processing.

Thanks
Your Pharmacy Team

Rated 5 out of 5 stars

Senakot Max Works

Senakot Max works, plain and simple...but had to take 2 at night (instead of the recommended 1 at night) with glass of water, and was ready to go by late morning next day, no problem. Does the job. Good product. Delivery was quite fast too.

6 June 2021
Unprompted review
Rated 2 out of 5 stars

Next day delivery became 2 day delivery!

I ordered eye treatment for conjunctivitis on next day delivery for obvious reasons. Next day came, no delivery!! It came 2 days after ordering!!!! Yet I paid £4.99 for postage! I am living on state pension and I can ill afford to throw money away!

8 May 2021
Unprompted review
YourPharmacy logo

Reply from YourPharmacy

Hi Jenny, Thanks for your feedback. We are sorry to hear that you didn't get your order on time, we are checking what caused this delay with our courier provider, to ensure that this issue isn't repeated.

In the meantime please accept our apologies and this free delivery voucher for your next order. Please use WELCOMEFD at the checkout to redeem free courier on your next order.

We have now had an opportunity to investigate the issue further and we can confirm that the delay to your shipping was due to the pharmacist requiring additional information from you before they could approve the order. They emailed at 11.37am; but did not receive a response until 4.45pm- hence the delay in despatch.

Do let us know if you have any additional concerns.

Thanks, YourPharmacy Team.

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