Youi Reviews 29,109

Car was damaged at the repair shop Youi appointed to us(only option). When complained, Youi refused and blamed on us as the normal tear and wear, where the damage was clearly marked new and fresh. It took them 6 weeks to respond. It seems the company does not care much about their customers, and they pick dodgy repair shops with sub standard workmanship for better financial gain. Definitely not recommend.

The customer service is the best I've come across in the insurance industry, unfortunately the cost is getting beyond ridiculous and the excess on a total policy is more than the cost of the car

this was the first time dealing with youi and i can say youi is one of the best insurance fast claim....special thanks for Mari, who was by my side every step of the way.

I saved myself more than $600 on my car insurance. I would like to thank Sam who processed my policy he was very patient and answered any questions I had. He is an asset to Youi. Thanks Sam and Youi.

The person I dealt with was personable and efficient however after being a Youi customer for many years the quoted premium was more than $2000 above a number of your competitors.

Said they would ring at a set time but still waiting

Very helpful staff member. She went out of her way to help. The quote was the same as my existing policy so I didn’t take up the quote but was pleased with the service.

Ashleah has an excellent customer service approach which was delivered in a friendly and professional manner.
Happy to continue my insurance through Youi after this excellent customer service.

Melinda was very patient and helpful in working through all the queries I had, and the processes necessary in the next couple of weeks.

Ollie was helpful, clear, informative

Misty was very helpful...reviewed our policy and got us a great policy.

The young lady who helped me was fantastic,even though I wasn't able to get insurance (my boat was too big and expensive) it was still a good experience and I would recommend it to anyone interested.

Customer Service I was very impressed with the customer service provided to me. The phone was answered and with a few seconds I was speaking to the person who was able to discuss my car insurance. All the questions I had were answered in detail and the person I spoke to was extremely polite and professional. I signed up to the insurance policy and within minutes I had all the information sent to my email. In all honesty, all companies should strive to achieve the excellence demonstrated to me by Youi.

very professional and personable operative solved my issue easily and quickly

Friendly staff. Requested information simple to provide. Claim process activated almost right away with nominated assessor booked with time and date. Followed by SMS confirmation. Great.

Not happy with the lengthy phone call. The caller was persistent and read down his questions from a script. She addressed me always as policy holder.

I rang inquiring about a bill and ended up paying less for my two policies couldn’t have had a more helpful lady sorry can’t remember her name

Just so easy straightforward communication staff have awesome personalities. They respond quick and just make you feel don't worry we've got you!!!.

Absolute pleasure to deal with, caravan now insured and will be looking at changing our cars over to Youi as well!

Customer service was second 2 none, very excited to be insured with Youi 🤙

Staff being robotic? You won’t find that here! Like a lot of insurances you will get your mumble jumble of words you might not understand fully, (please fully understand your insurance first before you purchase it) or even find the other person on the line completely understanding you. With Grace I felt like I really understood what I was purchasing. I was able to have a real conversation that a lot of young adults hate doing, being an adult and buying important things your parents had to deal with. Grace made the process very simple and guided me through it as if we were friends trying to figure out the best option for me. Customer service was amazing, I highly rate the staff here and you can really feel like they want to help you. Thanks Grace!