Yolandaswim Reviews 

34
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

I still have not received my product however I want to mention to everybody that after paying for the DHL express 3 to 5 day delivery a month later I have still not received it and I see that the pac... See more

Rated 5 out of 5 stars

I would highly recommend Yolanda swim as the quality of their products are amazing. I’ve never felt so confident while wearing swimwear. Although I was apprehensive ordering after reading these revi... See more

Rated 1 out of 5 stars

Taking over 3 weeks to answer, they do not sell the 'body positive' that preach so much. I am 64 kgs having to wear an XXL top. That's a new brand using cheap fabric to start the brand. The top I've... See more

Company replied

Rated 1 out of 5 stars

This company is fully a scam. Ask anyone who isn’t an influencer how their experience was and they’ll tell you the same thing. The package NEVER arrived, you actually don’t even get updates on the shi... See more

Company replied

2.0

Poor

TrustScore 2 out of 5

34 reviews

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2.0

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(34)

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Rated 1 out of 5 stars

I ordered a bikini and the top was too…

I ordered a bikini and the top was too small as I have a bigger bust. I emailed costumer support the same day I got it and nothing. I wanted to at least be able to get a credit to try a different bikini. I sent the first email out on 1/30/23 and right it’s 2/9/23. It says in order to start the return process you have to email them first. I never got any response back. I’m very disappointed and now I’m stuck with a bikini that doesn’t fit.

30 January 2023
Rated 1 out of 5 stars

Please DO NOT ORDER from here.

My package was taking over a month- then got lost. Customer service doesn’t reply often and when they do they are rude, non professional, and basically told me the package was “my responsibility” after leaving their warehouse (it’s the carriers). They never apologized once. I left a review on their website but it never posted which shows they are a SCAM. They basically pay influencers for adds then treat their customers like crap. I’m extremely upset I ordered from here. AUS post can’t help me unless Yolanda reaches out to them and they won’t help me. I’m not someone to complain but that’s how mad/upset I am. I paid $80 and wasted immeasurable time on this. Also their replies on here are not what you get in the real emails- seems like they’re just trying to make themselves look reputable.

9 January 2023
Unprompted review
Rated 1 out of 5 stars

Not size inclusive and is fat fobic

Not size inclusive and is fat fobic , better buying off a less ignorant brand owner

19 October 2022
Unprompted review
Yolandaswim logo

Reply from Yolandaswim

Hi Katarina,
My name is Melanie and I would love to address this. We can't find an order from you in our system despite multiple searches and so it's hard to comment on our sizing when it doesn't look like you have placed an order with us. We cater to sizes XS-3XL which in Australia, is SIZE 6- 18.

Rated 2 out of 5 stars

Impossible to get in touch with support

Hey there, i haven't heard back from the support channel so wanted to post here. I'm having a lot of trouble getting in touch! I am really excited to get your Clay swim set i ordered on the 22nd of September. It looks gorgeous and i can't wait to wear it on my holiday - i leave next week.

I haven't received any email or shipping updates. I was hoping someone could please help me!! I've emailed twice and don't want to seem like a pest but i've paid with no updates on my order or shipping.

Update: I received an email saying my order has arrived in Queensland for collection. My address is in NSW and the address i provided is my home address!! please help?!

22 September 2022
Unprompted review
Yolandaswim logo

Reply from Yolandaswim

Hi Isabel!

This is Skye here :) I hope that you're loving your new bikini. If you are, we would love if you could take some time to update your review. We put so much love into our swimmies, but we do take a little longer to get back to our customers via emails as we're still small and working multiple jobs. Thank you so much for ordering with us!

Rated 1 out of 5 stars

Absolutely awful customer service

Absolutely awful customer service. Order is supposed to have been dispatched but won't answer any of my emails and keep on deleting my Instagram comments. Not acceptable!!!

18 May 2022
Unprompted review
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Reply from Yolandaswim

Hi Ella!
Thank you so much for taking the time to review us.
As per our email conversation, your email arrived to us on a Friday night and we unfortunately don't monitor our emails over the weekend- we're a small team of two :) Your instagram comments were deleted as they didn't abide by our social media policy due to the aggressive language used. I hope that you can understand. I'm happy that we were able to get back to your emails though and hoping that you love your bikini xx

Melanie H
YOLANDASWIM

Rated 5 out of 5 stars

Love love love this brand

Love love love this brand. Bikinis are super soft and so flattering. The colors are the perfect neutrals too.

23 February 2022
Unprompted review
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Reply from Yolandaswim

Thank you so much Angel! They're so addictive! hahah <3

Rated 1 out of 5 stars

customer service

Taking over 3 weeks to answer, they do not sell the 'body positive' that preach so much. I am 64 kgs having to wear an XXL top. That's a new brand using cheap fabric to start the brand. The top I've had to sent back because of the size, but the bottom I could not wear with anything else because the fabric suddenly get loose, not backing to the original size.
Also the customer service facing this size problem was awful!

8 February 2022
Unprompted review
Yolandaswim logo

Reply from Yolandaswim

Hi Jay,
Oh gosh! This is absolutely not what we like to hear.
We do recommend XL-XXL bikini tops for women like yourself with a D+ cup as some of our styles are made to be quite minimal, as you found with your size small order.

It's a shame to hear that you found our fabric cheap, we're a little confused as you continued to place orders with us since this review so I do hope that you have changed your mind on our fabric- it took us five months to find it and we thought it was pretty special due to its stretchy and silk-like nature.

I hope that we can continue to offer options for your body type in the future, and we always love feedback like this to help us to continually improve.

Skye G
YOLANDASWIM

Rated 1 out of 5 stars

Item arrived covered in pull marks

Item arrived covered in pull marks. Was told this is normal. After sending through photos as proof it was not I never heard back. Very disappointing.

18 October 2021
Unprompted review
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Reply from Yolandaswim

Hey Lauren,
Skye here, the owner of YOLANDASWIM.

I'm happy that we were able to organise a refund for you, however pull marks to the nature that your return was in, is absolutely not normal. It was the first of its nature that we had seen and we were concerned that maybe the bikini was used prior to sending back to us (due to the extreme pull marks on the breast and crotch area).

It's usually a little odd for us to have two items with the same defect as they are produced at different times / manufacturing cycles.

Thanks again for reaching out to us.

Skye G
YOLANDASWIM

Rated 5 out of 5 stars

Most incredible swimwear I’ve ever…

Most incredible swimwear I’ve ever purchased! I got a one and two piece and I love them both so much. The material is super soft and the styles are so flattering, especially if you have curves! I’m so obsessed, I want every colour!! Shipping was also super quick.

19 June 2021
Unprompted review
Rated 1 out of 5 stars

I ordered a swimsuit in march and it’s…

I ordered a swimsuit in march and it’s the end of may, still haven’t received my bathing suit and I have emailed customer support several times. The date for shipment keeps getting pushed back, and I still haven’t gotten it.

31 May 2021
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Reply from Yolandaswim

Apologies for this Angel!
It was our first time offering PREORDER to our customers and unfortunately our manufacturer had to push back the delivery date due to a COVID outbreak in their factory.

In the future we will make sure to send more frequent emails to you with updates on this <3

Melanie H
YOLANDASWIM

Rated 5 out of 5 stars

Amazing

The quality of this swimsuit is so amazing! It is so flattering and skye helped me with my sizing. Will be buying more!

21 March 2021

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