Yolandaswim Reviews 

I still have not received my product however I want to mention to everybody that after paying for the DHL express 3 to 5 day delivery a month later I have still not received it and I see that the package was sent using Australian post. I emailed them messaged them and I have not gotten any response. As mentioned to them I chose and I paid additional money for DHL because if this package arrives in my local mailing facility, it will be stolen. I am literally literally trying anything to get in touch with them and I’m sick of this. I don’t recommend it to anybody especially after seeing All the other reviews here. Hopefully, they reply faster than they deliver

Left confused but most of all terrible experience. When communicating prior to my purchase there couldn’t have been better customer service. As soon as I had purchased an item, received it and looked to exchange a top (under the agreed returns and exchanges policy) I was completely ghosted. Multiple emails sent, multiple messages on instagram sent and not a response. I’ve seen the company use the excuse “we are out of service” before. Very hard to believe that when their instagram page can post stories, seen messages but not respond. Just confused. It’s like I’ve been scammed but sort of not. I’ve received a product full and well but there has been no care to ensure the customer is happy. Evidently now having $170 worth of swimwear that’s utterly useless as it doesn’t fit. Would definitely steer clear from this company

I bought a bikini but unfortunately it didn't fit so I started a return process in the beginning of July. They do allow returns within 7 days according to their website. I emailed twice and someone finally answered in August telling me where to send the bikini. I paid to ship the bikini back, it arrived to them in September. It's the end of November and I have yet to hear from anyone or have my money back, I've emailed at least three times since then. I hate to leave bad reviews, especially for small businesses. I've been very patient but I'm out almost $200 so I'm not sure what else to do at this point. Bikini was nice quality and very cute but for how expensive it was and how bad the customer service is I would not recommend shopping here at all.

Horrible customer service. Like it doesn’t even exists.

Made an order but immediately emailed requesting to cancel as I saw the no returns policy. Sent 4 emails, didn’t hear anything back… reached out over social media, got a reply but as soon as I raised my issue I was ignored. They’ve taken my money but nothing has been shipped. No refund and no communication.. and no product received.
I’ve had to issue a credit card charge back to try and get my money back. Don’t order with this scam of a company.

Terrible experience - took a month to arrive, finally got it and the fit is very off so emailed to get them to exchange it and they never replied. Don’t recommend.

Terrible customer service. Ordered a swimsuits back in June. It is now September 23rd and still not received the item or received a refund. The only way I get a response is if I comment on their instagram posts. They will not refund me until they locate the item that was supposedly shipped back to them. It’s an AU shipper and there are no details attached to the tracking number. $150 US for a bathing suit and this is the customer service they give? I would not recommend buying online from them.

I have purchased from you before and I love your product. My issue is not with the actual product but the customer service I received. I got my order on 07/31/2023 and received the incorrect top. I reached out customer service several time sending multiple emails to get the correct top and just never heard back. It’s been almost two months now with no response or resolution.

Horrible sizing, cheap material , and way to expensive. Never buying there again

I saw these bathing suits on TikTok and was ultimately convinced I needed to have one! The only thing is almost every suit I wanted was sold out in my size so I had to buy a suit I wasn’t originally wanting.

I would highly recommend Yolanda swim as the quality of their products are amazing. I’ve never felt so confident while wearing swimwear.
Although I was apprehensive ordering after reading these reviews, I found the process to be very smooth. I could track the order to Ireland very easily using the Australia post website.
Although the company can be slower to respond to emails, I found them very responsive on their social media platforms.

Had a horrible experience, the whole thing seemed like a scam, definitely do not buy from here I lost so much money on this, and the customer care just ignored me when I had concerns with my package.

This company is fully a scam. Ask anyone who isn’t an influencer how their experience was and they’ll tell you the same thing. The package NEVER arrived, you actually don’t even get updates on the shipping or processing. When trying to communicate with customer service nobody responds. I’ve emailed over 6 times and dmd for multiple days on end and not a single response. They fully ghost you, take your money, refuse you a refund and you’re left with nothing. Don’t waste your time, there’s so many other amazing swimwear brands that actually care about their customers. I’m at a loss for words at how I was treated by Yolanda Swim. So disappointing to see, especially because I was so excited thinking they were a company that really cared about women.

I never got a refund for my returned top and the padding did not fit properly inside of it.

The swimsuit I received was of exceptional quality, leaving a lasting impression on me. The shipping was incredibly fast, and the item fit me perfectly, hugging my body just right. As a result, I am extremely pleased with my purchase and would strongly recommend this product to anyone seeking a high-quality and well-fitted item that arrives promptly.

I’ve had a terrible experience with this company. I remember when they first launched and i was so eager to purchase from them. I even went back and forth talking to Skye (owner) abt my sizing and she was so kind, but a lot of pieces were sold out and i didn’t have the $ yet.

Fast forward to this year 2023, i purchased bikinis and bought the express shipping option. I never received a confirmation email, but i was charged for the purchase. After a week i sent my initial contact form via the website, no reply. I did it two more times over the course of 3 weeks and even dmed on Instagram and commented on pics. After my 6th attempt (almost a month later) i finally received a Instagram dm saying it was on the way with a picture of postage with no tracking.

It took 2 weeks to get to me even with express shipping i paid for.

I received the package today only to open someone else’s order. I’m sure i won’t get a response from anyone, a refund, nor a reshipment via express to make it right.

I am beyond frustrated and extremely upset. I do NOT recommend this business to anyone.

I am very un pleased with my expirience due to the fact I never received my package and I emailed the company and they never responded.

Love the swimsuit! Material and fit are amazing, can’t wait to wear it

Didn't receive my item (it's been over a month), didn't receive a refund even though I purchased the routine package protection, didn't receive a reply regarding any of this for weeks from customer service.