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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff and teachers for being helpful, knowledgeable, and passionate, making the learning experience pleasant and supportive. The customer service is frequently highlighted as exceptional, with people appreciating the quick response times and the personalized approach, often resolving issues within 24 hours. Reviewers also find the user experience smooth and easy, with well-structured, thorough, and flexible courses that allow for self-paced learning. However, some people were dissatisfied with customer service, reporting issues with unresponsiveness, unanswered emails, and a lack of resolution for missing curriculum or non-clickable course materials. These customers experienced long waits for replies, or no response at all, leading to frustration and a negative perception of the company's support.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, friendliness, and... See more

Customer service

Consumers find customer service to be positive, with many expressing gratitude for the availability and... See more

User experience

Customers had positive experiences with user experience, finding the automated online programs and courses... See more

Product

Users describe ambiguous interactions with product, with many customers reporting issues with not receiving... See more

Response time

Clients share positive opinions on response times, with many reviewers highlighting quick assistance and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I honestly can not relate to the few negative experiences of my fellow students. Every issue i have raised was dealt with within 24 hours via the chat. The material is challenging, thorough, and... See more

Rated 5 out of 5 stars

Yogamu is an excellent resource for spiritual teachings. They have a wide variety of course to suit many of our needs for Mind, Body & Spirit Wellness. In addition their support and response teams are... See more

Rated 5 out of 5 stars

I have so much joy and enjoying the course. I purchased several courses and they gave me 1 free course because I bought more then 3 course. I am now certified Meditation teacher and Breathwork facilit... See more

Rated 5 out of 5 stars

I had a great experience with Yogamu! Their support team was incredibly helpful and patient, guiding me through the process and helping me choose the right courses for my goals. Everything was clearly... See more


Company details

  1. Yoga Studio

Written by the company

We are a leading yoga and meditation school.


Contact info

4.2

Great

TrustScore 4 out of 5

262 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 42% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Yoga / meditation / kundalini yoga teacher, Yoga Therapy, Ayurveda

I took 5 courses with Yogamu. I'm working on finishing the yoga 300 HR, meditation Level 2 and 3, and the kundalini yoga courses, and then I have Yoga Therapy and Ayurveda left. The course materials are great and they are in-depth. The live classes are fun and you can learn a lot. I appreciate the affordability and flexibility of these courses. Thank you Yogamu

25 January 2024
Unprompted review
Rated 5 out of 5 stars

Most Authentic Yoga classes available

The most authentic Yoga classes Ive attended for 15 yrs. This is the home of yoga and the classes are amazing. As the school is growing in popularity it is becoming more organised. So be Patient with them.
Teachers are very very good and nothing is too much trouble. I have practiced for 35 yrs with many great teachers and these classes are the real deal :D
Thanks Yogamu for reigniting my passion for Yoga

26 January 2024
Unprompted review
Rated 5 out of 5 stars

Yogamu has been so great

Yogamu has been so great, I have loved learning from them and the platform has been such a blessing to connect and learn. I look forward to learning more from them and furthering my education along side so many others finding great value in what they have to offer. Thank you so very much yogamu! Namaste

22 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent, knowledgeable teachers

I am currently in the teacher training and Ayurvedic practitioner courses. I am very happy with the quality of the course materials along with the knowledge of the instructors. Also, the instructors are open and available for all questions, which is a huge help.

22 January 2024
Unprompted review
Rated 5 out of 5 stars

Yogamu has been a great experience

Yogamu has been a great experience for me. I just finished my 200-hour certification and started my next 300 hours last week; my only complaint is that getting in touch with individual instructors is not as easy as it could be. Tamlyn, Prithi, and all of the instructors are extremely knowledgeable and lead great classes!

22 January 2024
Unprompted review
Rated 5 out of 5 stars

Great classes with amazing teachers

Great classes with amazing teachers. Lots of live classes where they check your practice. Different kinds of classes. All the teachers have lots of experience and are very kind. I'm very happy with my learning progress.

21 January 2024
Unprompted review
Rated 2 out of 5 stars

I asked for a refund and never got one-then finally did after 2 months of hassle

I asked for a refund for the Ayurvedic Practitioner course within the 7 day refund period and was not given one. I sent multiple emails to support@ and only once did I receive a reply. They asked if I would like to credit the refund towards another course, I said, no thank you, I would like a refund. I never received a response nor a refund. I sent more emails asking about my refund and never received a response. I even opened up a new ticket which was closed my yogamu the very next day, without resolution. I filed a claim with my credit card company and Affirm. Yogamu is a dishonest company. Scam alert!

UPDATE Jan. 31, 2024: Well after sending multiple emails to Yogamu, opening 3 claims with my credit card AND a claim with Affirm/Shop pay, I finally received my refund from Yogamu. They said it took longer due to the holidays, but somebody took the time to 'solve' my email requesting a refund, without providing a refund or communicating anything else. I am relived that I got my refund but communication on Yogamu's behalf was seriously lacking.

7 December 2023
Unprompted review
Yogamu logo

Reply from Yogamu

We apologize that it took longer during the holidays. We did not make any false claims. Refunds can take up to 30 work days in some cases as stated in our terms. Our sangha support first asked if you would like to swap for a different course as the rate you had received during our anniversary won't be repeated in the future and provided you with an incredible opportunity to further your education at an very affordable price.

Rated 5 out of 5 stars

The professors are knowledgable and student support is very helpful.

I have been working on the Yoga Therapy program and have loved the content offered. The Dr. is very knowledgeable. I have taken A&P several times at other institutions. The information offered here continues to expand on my previous teachings.
While the company is growing, a transition occurs. The customer service I have received from Ravi has been phenomenal. He was accommodating in explaining how things were working and sorting out some complications I was experiencing.
I'm still fairly new to the program and am so excited to embark on this journey with such a wonderful group of individuals.

8 January 2024
Unprompted review
Yogamu logo

Reply from Yogamu

Thank you very much! We are honored to have you.

Rated 5 out of 5 stars

I have been with Yogamu for the past 6…

I have been with Yogamu for the past 6 months enrolled in the Ayurveda practitioner course and the knowledge that is presented is exceptional. All the mentors are highly qualified and very helpful. The Yogamu team is always available for any questions or clarifications. They really cater to the students needs and suggestions are welcomed. I am really excited and grateful to continue to learn with Yogamu.

8 January 2024
Unprompted review
Yogamu logo

Reply from Yogamu

Thank you very much! The pleasure is all ours.

Rated 1 out of 5 stars

No feedback and no way to receive it

Completed the course, the material is great but there's no chance to contact anyone. I send the required 30 min video and received no response. It took a month and tons of attempts to contact them everywhere, including Instagram. The only response I got after a month was that I need to upload the video. Did I make mistakes during the video or they just can't open it...that is unclear and there's no way to find out as it was automated response.
Live chat took me nowhere and all got were emails that my request had been passed on and that was it. All my attempts to follow up on my request took me nowhere.

30 December 2023
Unprompted review
Yogamu logo

Reply from Yogamu

Dear G.R.,

We appreciate your feedback and are glad to hear that you found the course material to be of high quality. We're sorry to learn about your experience regarding communication and feedback. We strive to be highly accessible to our students. Our platform offers more than 10 live classes daily, where you can directly interact with teachers post-class. Additionally, our Facebook community of 14,500 active members and a live chat feature on our homepage are available for instant support seven days a week, along with a dedicated phone line.

We do want to clarify that we don't offer support via Instagram or other unlisted social media platforms. This is a standard procedure known to our active students. We understand that waiting for certification can be a source of stress. Please be assured that every submission is thoroughly reviewed, and detailed feedback is provided when necessary. Delays can occur due to various reasons such as holidays, teacher illness, or concerns about compliance with course requirements, like fully engaging with the videos.

In situations like these, we also encourage our students to consider offering their help and support within the community. This spirit of collaboration greatly enriches our learning environment.

Thank you for your patience and understanding. We are committed to continually improving our communication and support systems to enhance your learning experience with us.

Warm regards,
Your Sangha Support

Rated 5 out of 5 stars

Yogamu Is Just For You!!!

Yogamu has highly skilled facilitators to pass on the age old wisdom teachings ... Such an amazing curriculum with such a great price! The teachers are very skilled to meet ur individual disposition. Ravi is very kind compassionate and dedicated and is there to help you with any administration questions or needs that may arise. The Yogamu Family has great fortitude and dexterity with strong determination to to keep the heart of Yoga alive well and beating... .. .Sat Nam 🙏🏽💚🔥

2 January 2024
Unprompted review
Yogamu logo

Reply from Yogamu

Thank you very much for your kind words.

Rated 1 out of 5 stars

I have chosen a different life path and…

I have chosen a different life path and reached out to Yogamu on November 11, 2023 and requested a refund for the Ayurvedic Practitioner Course I paid for, but have yet to start. I also sent a message regarding my legal name change. Yogamu was very quick to respond regarding the name change, but has yet to respond to the messages regarding the refund request. It is truly unfortunate that customer service proves to be of little importance to Yogamu. (I have sent another message, just to receive another generic response)

10 November 2023
Unprompted review
Yogamu logo

Reply from Yogamu

Dear "customer", we are sorry you have made this experience. Please know that we take the members of our sangha very serious and have vowed to serve them. Given that we have answered one request quickly and the other not at all, please consider that we may have not received it or something else happened. We normally would not simply ignore a request. The easiest way is to just go to www.yogamu.org and open a chat dialog or re-send your request including a copy of your previous email. Have a wonderful day! Your sangha support

Rated 5 out of 5 stars

Great curriculum with amazing teachers

Great curriculum with amazing teachers! I’ve done few courses with Yogamu. All courses taught me great amounts of knowledge, daily practice throughout with curriculum, amazing customer supports! If you’d like to invest your precious time and $ to start or deepen your yoga journey, Yogamu is the place to start!

28 December 2023
Unprompted review
Yogamu logo

Reply from Yogamu

Thank you for being part of our community!

Rated 5 out of 5 stars

Ravi is amazing, thank you Ravi!!!

Ravi was amazing in helping me get on teams. He is very friendly and kind. We spoke like we were the best of friends, he made me very comfortable. He is extremely knowledgable and knew exactly how to solve my problem. I hope that if I ever need help, Ravi is there to help me again. He's wonderful!!!!

28 December 2023
Unprompted review
Yogamu logo

Reply from Yogamu

Thank you so much! We will relay your praise to him.

Rated 5 out of 5 stars

I want to thank the Yogamu staff for a great experience!

I want to thank the Yogamu staff and Ravi for such great service and being so helpful! I am enjoying my experience here at the school and have learned so much! I plan on being with the Yogamu family for the long haul and will definitely recommend the school to others seeking to gain more knowledge in Yoga and Ayurveda. Thanks again!

19 December 2023
Unprompted review
Rated 5 out of 5 stars

Best Customer Service!!!

I love Yogamu customer service!!!! I just signed up for a class, will be signing up for a few more before the end of the week! The layout of the course seems easy to listen to! I am excited to dive into my course!!

4 December 2023
Unprompted review

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