Would have been 5 star but I didn't know the shed was in 2 parts and they were delivered separately on different days for some reason, fortunately I was in to receive the second part. Very pleased... See more
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Review summary
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Appliance (large air fryer) arrived well-packaged and on time. It is simple to use and generally makes life easier by meaning that we rarely need to use our large oven. However, its one negative poin... See more
Company replied
Order was delivered promptly. There was a problem when one of my items arrived in that a part was broken. Customer service was very quick to respond to my email and photos showing the damage and a rep... See more
Company replied
Order arrived very quickly and the delivery drivers unwrapped and assembled the sofa. The reason I only gave it 4 stars was because it is quite hard to sit on, otherwise the colour is exactly as the s... See more
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Company details
About Yimbly
Written by the company
YIMBLY | FIND IT, BUY IT, LOVE IT
Our range spans from furniture, home and garden essentials, to pets, electricals, and more. We've carefully curated our high-quality products to offer the best value for you.
Our mission is to relentlessly pursue the best products for you. Our goal? To be that one-stop destination that prioritises your time, cherishes your investment, and earns your trust.
We've carved a niche as a shopping experience that puts customer trust at its forefront, offers a wide variety of consumer friendly products, and uplifts the genuine voices of our dedicated community. We seek to be the anchor point for consumers who prize quality, authenticity, and an enlightened shopping journey.
Free Delivery On Orders Over £50
Written by the company
- Next Day Delivery also available
- All items purchased with us are sent to you by our carefully selected trusted Yimbly partners, orders over £50 are delivered free. For orders under £50 the delivery cost is £2.99.
Free 30 Days Returns Policy
If you're not entirely happy then just return it
We do not charge you a restocking fee so it is free of charge to return the product(s) to us, all you would be required to do is cover the cost of the return shipping unless the item is faulty or damaged.
Contact info
One Canada Square, E14 5AP, London, United Kingdom
- 0161 444 9879
- support@yimbly.com
- yimbly.com
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Yimbly
Hello
Trustpilot
Hello,
Thank you so much for the wonderful five-star review! We are absolutely thrilled to hear that your experience was so smooth, from how easy it was to order to the quick delivery straight to your doorstep. Bringing you high-quality items in record time is exactly what we love to do, so it completely makes our day to see your positive feedback. 🌟
The Yimbly Team
Ordering was easy delivered earlier…
Ordering was easy delivered earlier than were told which was a bonus .only one section delivered though phoned to enquire about the next section after explaining customer service checked and sorted it out very helpful .
17 May 2026
Reply from Yimbly
Hello
Thank you for taking the time to share your feedback. We are delighted to hear that you found the ordering process straightforward and that part of your delivery arrived ahead of schedule. We always aim to make things as smooth as possible for you.
We completely understand that it can be a bit confusing when an order arrives in separate stages. We are incredibly glad our customer service team was able to look into the details for you immediately and provide a helpful resolution. Your patience while we sorted this out is greatly appreciated, and we are always here if you need any further assistance.
The Yimbly Team
Great product
Great product. I loved it so much. It does take time to make. But instructions are very clear & easy to make. Delivery on time. Perfectly done.
24 May 2026
Reply from Yimbly
Hello
Thank you for taking the time to share your lovely review. It is wonderful to hear that you loved the product and found the instructions clear and easy to follow during the making process. We are also pleased that your order arrived on time.
If you ever need any assistance with a future project, please feel free to reach out to our team at support@yimbly.com. We hope you enjoy the finished result and look forward to welcoming you back again soon.
The Yimbly Team
Paid for item some time ago and still…
Paid for item some time ago and still waiting delivery , courier said no answer , still no item . I am contacting my bank to recall payment as I received nothing.Emailed company several times ,no response. Buyers beware.
24 May 2026
Reply from Yimbly
Hello Peter
Thank you for your feedback. We understand how frustrating it is to wait for an item and deal with delivery discrepancies, especially when you have tried to get in touch multiple times. Ensuring our customers receive their orders and prompt updates is incredibly important to us.
I have now escalated this for you and we will contact you directly as soon as we can.
The Yimbly Team
Very disappointing experience
Very disappointing experience. I ordered a sofa but received the wrong one due to the company’s mistake. Because of this, I had to take time off work and lost an entire day’s earnings.
After reporting the issue, I specifically asked for the incorrect sofa to be collected and the correct one to be delivered on the same day. Unfortunately, this did not happen. Instead, I had to stay home and wait again for the collection and then for another delivery on a different day.
As a result of the company’s mistake and poor organisation, I lost a total of three working days, with no compensation offered for my lost earnings, time, or inconvenience. The whole process was stressful, frustrating, and completely avoidable.
I am extremely dissatisfied with the service and would not recommend this company to anyone. Customer service and communication were far below the standard I would expect.
6 June 2026
Unprompted review
Reply from Yimbly
Hello Klaudia
Thank you for sharing your feedback. We understand that purchasing a sofa is a major investment and that arranging time off work requires precise planning. It is incredibly frustrating when a delivery error disrupts your schedule and impacts your working days. Our goal is always to provide an efficient service, and we recognise how stressful and inconvenient this experience has been for you. To ensure we review the details of your delivery history and look into how we can assist you moving forward, please contact us directly at support@yimbly.com with your order details. A dedicated member of our team will investigate the facts of your case to ensure a clear path toward a resolution.
The Yimbly Team
Parcel undone on Arrival
Parcel undone on Arrival . Stayed in whole day for collection.No labels sent a whole day wasted. Will not send replacement until they have received returned item . Why would you treat a customer like this . Saying they are untrustworthy and will not return opened item .
22 May 2026
Reply from Yimbly
Hello Marion
Thank you for taking the time to share your review. We understand that stay-at-home collections require significant planning, and it is incredibly disappointing when a scheduled day does not go as intended.
Our standard process requires returns to be safely back with us before a new item can be despatched, which is a structural procedure rather than a reflection on your integrity. However, we recognise how frustrating it is when a parcel arrives open and the return labels are missing from your communication. I can see you have contacted us so you will receive an update shortly so we can investigate the facts of this situation and work to arrange a swift, professional solution for you.
The Yimbly Team
Reply from Yimbly
Hello Michael
Thank you for sharing your feedback. We are pleased to hear about your positive experience with us. Ensuring our customers are looked after is incredibly important, and we appreciate you taking the time to highlight our service. If you ever need anything else in the future, please feel free to reach out.
The Yimbly Team
This is the first time we have used…
This is the first time we have used yimbly and we are very pleased with the speedy delivery and the quality of the goods received We will be using yimbly again
22 May 2026
Reply from Yimbly
Hello
Thank you for sharing your experience. It is fantastic to hear that your first order with us was a success and that you are pleased with the speedy delivery and the quality of your items. We look forward to welcoming you back for your next purchase.
The Yimbly Team
Great experience as a first time user
Great experience as a first time user. Also impressed with the quality of product.
22 October 2025
Reply from Yimbly
Hello Ade
Thank you so much for this lovely feedback. We are absolutely thrilled to hear that your very first experience with us was such a great one, and that you are impressed with the quality of your item. Welcome to the community, and we look forward to serving you again soon.
The Yimbly Team
Prompt delivery well packaged of…
Prompt delivery well packaged but of the 3 plants one was half dead and has since died other thriving well.
22 May 2026
Reply from Yimbly
Hello Yvonne
Thank you for taking the time to share your review. We are pleased to hear that your items arrived promptly and were packaged well for their journey. We always aim to ensure that opening your parcel is a great experience.
We are very sorry to learn that one of your plants arrived in poor condition and has not survived, even though the others are thriving. We want to ensure this is put right for you as quickly as possible. Please contact us at support@yimbly.com with your order details and a photo of the plant so we can investigate the facts and arrange a swift resolution for you.
The Yimbly Team
It was disgusting
It was disgusting. A newly bought purchase and they could not be bothered to even ask about it or give me a loan tv while they fixed it. The company has certainly gone down in my estimation.
22 May 2026
Reply from Yimbly
Hi Margaret,
You purchased an Outdoor Bin Storage with YIMBLY, not a TV. Have you reviewed the wrong product with us?
Everything was easy to order by…
Everything was easy to order by telephone and received goods
Within the time given can’t do better than that!
15 May 2026
Reply from Yimbly
Hello Pauline
Thank you so much for taking the time to share your experience. It is wonderful to hear that your telephone order was straightforward and that your items arrived precisely within the promised timeframe. Providing a seamless and efficient service is always the goal, and your positive feedback is greatly appreciated.
Thank you for choosing Yimbly
The Yimbly Team
Everything from ordering to delivery…
Everything from ordering to delivery went well. The discount given made quite a difference to the final price.
22 May 2026
Reply from Yimbly
Thank you so much for your lovely feedback. It is great to hear that everything went smoothly from the moment you placed your order right through to delivery. We are also delighted that the discount made such a helpful difference to the final price. Your support means a lot to us, and we look forward to welcoming you back again soon.
the vacum cleaner looks good but a bit…
the vacum cleaner looks good but a bit to heavy for a disabled penshioner to handle
14 May 2026
Reply from Yimbly
Thank you for sharing your thoughts with us. We are pleased to hear that you like the appearance of the vacuum cleaner. However, we are truly sorry to learn that the weight of the item makes it difficult for you to handle comfortably. Your comfort and ease of use are incredibly important to us. Please reach out to our team directly at support@yimbly.com so we can discuss this with you and help find a more suitable solution.
Delivery as expected and service was…
Delivery as expected and service was good when a small problem with another delivery was dealt with promply.
15 May 2026
Reply from Yimbly
Thank you for your feedback. We are pleased to hear that your delivery arrived exactly as expected and that your experience was a positive one. It is also great to know that when an issue arose with another order, it was resolved promptly. Ensuring efficient service and a reliable delivery experience is very important to us, and we appreciate you taking the time to share your thoughts.
All your staff were helpful but…
All your staff were helpful but unfortunately it was a long drawn out process to get a refund for faulty goods.
22 May 2026
Reply from Yimbly
Thank you for taking the time to share your feedback. We are pleased to hear that our staff were helpful throughout your interaction. However, we are sorry that the process to receive your refund for the faulty items took longer than expected.
We always aim to resolve matters as efficiently as possible, and we understand how frustrating a delay can be. Your experience is valuable to us, and we will use your comments to help improve our service moving forward.
Reply from Yimbly
Thank you so much for your great feedback. We are absolutely thrilled to hear that you are pleased with the quality of your item, and that it arrived quickly and looks wonderful. Ensuring you receive your orders promptly and in perfect condition is always our priority, and it is wonderful to know we hit the mark for you. We look forward to welcoming you back again soon.
Reply from Yimbly
Thank you for your lovely feedback. We are delighted to hear that you experienced a very prompt and excellent service. Our team always strives to process and deliver everything as efficiently as possible, so it is wonderful to know we met your expectations. If you ever need any assistance in the future, please feel free to reach out. We appreciate your support and hope you enjoy your purchase.
Rubbish communications
This link does not tell me what item you wish me to review. I am trying to trace a review I posted earlier, basically saying that I was unable to try the garden vacuum cleaner until I had a chance to try it in the dry. I can't find it. None of your communications specify the item being reviewed, so I am unable to update my comments
15 November 2025
Reply from Yimbly
Hello Roger
Thank you for getting in touch with us regarding your review. We completely understand the importance of being able to locate and update your feedback, especially when you need time to test an item like a garden vacuum cleaner in dry weather conditions.
To help you trace your previous comments and confirm the exact item details, we would love to look into this for you directly. Please send an email to our customer support team at support@yimbly.com with your account details or order number. We will gladly check our records, help locate your original post, and ensure you have the correct link to update your findings once you have had a chance to try it out.
The Yimbly Team
Very helpful
Very helpful, knowledgeable, friendly and quickly on the ball to organise a replacement when one of two boxes didn’t arrive.
19 May 2026
Reply from Yimbly
Thank you for sharing your feedback. We are pleased to hear that our customer care team was knowledgeable, friendly and on the ball when it came to organising your replacement box so quickly. Ensuring your order is complete and resolved efficiently is always our priority, and it is wonderful to know we could get this sorted out for you without delay.
We appreciate you taking the time to review your experience with us.
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