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Rated 1 out of 5 stars

Staff was super rude, treated us like shit and called us stupid for entering the kitchen, threatened to terminate us for asking questions. would not recomend to anyone. rooms were extremely nasty asw... See more

Company replied

Rated 1 out of 5 stars

Awfull experience. Member of stuff walked in the room without knocking the door …so embarrassing. But hostel head office only believe on his based on lie statement when he excepted on the spot he mad... See more

Rated 5 out of 5 stars

After 5 nights at YHA Cheddar in Somerset our stay was excellent. Location was superb for access to Wells Glastonbury and Bath was an hour by car. Staff went the extra mile, position of hostel beside... See more

Company replied

Rated 5 out of 5 stars

YHA Borrowdale in the Lake District......fantastic, wholesome, clean, good food, excellent staff, wonderful location, child friendly. Tucked away in the warm embrace of nature with the tumbling Rive... See more

Company replied

Company details

  1. Hotel

Information provided by various external sources

High quality, low cost hostels, camping & glamping. Suitable for families & backpackers across 180+ locations - Book Direct with YHA for the best price!


Contact info

3.2

Average

TrustScore 3 out of 5

533 reviews

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Replied to 72% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Absolutely brilliant location

Absolutely brilliant location. Very friendly staff. Not immaculate but nowhere near dirty either, clean bedding provided. Lovely breakfast, would recommend.

7 August 2023
Unprompted review
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Reply from YHA

Dear Carol, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our friendly staff, location and breakfast fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

I had an amazing stay at this hostel

I had an amazing stay at this hostel! The first thing that struck me was the beautiful new building. Everything looked modern and well-maintained, giving it a welcoming ambiance right from the start.

The location was perfect. It was conveniently situated close to popular attractions and public transportation, making it easy to explore the city without any hassle. Not to mention, the hostel boasted a breathtaking view, offering a glimpse of the city's skyline that I couldn't get enough of.

The facilities were top-notch. The hostel provided everything I needed for a comfortable stay. The rooms were clean and cozy, and the common areas were spacious and inviting. I particularly enjoyed the communal kitchen, which was well-equipped and a great place to interact with other guests while preparing meals.

The best part of my experience was the receptionist. They were incredibly friendly and helpful, always ready with a warm smile and excellent recommendations for local eateries and activities. Their presence made me feel at home, and it was reassuring to know that they were available to assist with any queries or concerns.

Overall, I highly recommend this hostel to anyone visiting the area. With its new building, prime location, stunning view, excellent facilities, and delightful receptionist, it's a top-notch choice for a memorable and enjoyable stay. I can't wait to return!

31 July 2023
Unprompted review
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Reply from YHA

Dear Abboud, thank you for reviewing your stay with YHA. We are very pleased to hear you enjoyed your stay with us and that our friendly team, cleanliness, facilities and views from the room fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

Great location

Great location, great price and Bath was fantastic

27 July 2023
Unprompted review
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Reply from YHA

Hi there, thank you for reviewing your stay at YHA Bath. We are very pleased to hear you enjoyed your stay with us and that our pricing and value for money fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

Great accommodation

Another really affordable break thanks to YHA. It’s great to be able to trust in clean, well equipped hostels with self-catering facilities in some of the most spectacular surroundings.

30 July 2023
Unprompted review
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Reply from YHA

Dear Suzanne, thank you for reviewing your stay with YHA. We are very pleased to hear you enjoyed your stay with us and that our cleanliness and facilities fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 3 out of 5 stars

Confusing booking - just the start

Confusing booking - just the start
We went to the Eden Project in Cornwall YHA. The website was so confusing that we thought we had booked one thing, and arrived to find something - not to my liking. A landpod, cold, damp (yes in July), snug, but not in the nice way. No heating or ability to cook or make a drink. The pod is hooked up to solar panels. But our electrics had been waiting for days to be fixed, but still wasn't when we arrived. The toilets were very few and far between, and more often than not the toilets (all 2 of them) were blocked!

15 July 2023
Unprompted review
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Reply from YHA

Dear Sandie, thank you for reviewing your recent stay at YHA Eden Project. We are very sorry to hear this stay did not meet your expectations and would like the opportunity to investigate this further for you. Please email us with more information at customerresolutions@yha.org.uk.

Rated 5 out of 5 stars

YHA The Sill a visit to Hadrians Wall

Ideally located next to the National Landscape Discovery Centre alongside Hadrians Wall this is a great purpose built hostel that although new has all the facilities and atmosphere of other older YHA hostels. There is a local bus service, named the AD122 after the year building of the wall started, which connects all the Roman history of the area and also all the access points needed for you to have a great day out walking sections of the wall. I fully recommend the hostel and will certainly be visiting again in the not too distant future.

9 July 2023
Unprompted review
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Reply from YHA

Dear Carl, thank you for reviewing your stay at YHA The Sill at Hadrian's Wall. We are very pleased to hear you enjoyed your stay with us and that our location and proximity to local transport links fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

YHA Broadhaven

YHA Broadhaven - I shall keep this rightfully short not because my praise is small but because there is not many ways to say fantastic.

A credit to the brand and the institution nestled not far away from 42,000 puffins! They couldn't not have been more helpful and welcoming. Lovely place to stay I shall definitely be back!

26 June 2023
Unprompted review
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Reply from YHA

Thank you for reviewing your stay at YHA Broadhaven. We are very pleased to hear you enjoyed your stay with us and that our hostel fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

Great Youth Hostel at The Sill on the…

Great Youth Hostel at The Sill on the Roman Wall. Friendly, clean and a great location for exploring our history.

8 July 2023
Unprompted review
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Reply from YHA

Thank you for reviewing your stay at YHA The Sill at Hadrian's Wall . We are very pleased to hear you enjoyed your stay with us and that our hostel fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 3 out of 5 stars

ideal location but bad sleeeping

this YHA is in an ideal location in London. The area is quiet. The place is very clean and the staff is nice. Big problem however with room temperature. I was there when the outside temperature was only 17°C in July. inside the room it was minimum 28°C night and days. There is no ventilation, no way to properly open the windows. Sleeping there was a nightmare. Too bad

1 July 2023
Unprompted review
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Reply from YHA

Dear Marie, thank you for reviewing your recent stay at out hostel. We are sorry to hear some elements of your stay didn’t quite meet your expectations and have shared your comments with the relevant team for improving our services in the future. We hope that this experience does not deter you from staying with YHA again and we look forward to welcoming you back again soon.

Rated 5 out of 5 stars

I went on a school trip at yha…

I went on a school trip at yha adventure Okehampton with gatehouse from Dawlish and was very impressed with how fun it was. The instructors where wonderful including Alex,Steve,Em,Nick,Richard and Andy. The cooks where amazing and catered for any kind of dietary I would love to come back here as was a wonderful place.

30 June 2023
Unprompted review
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Reply from YHA

Dear Lucie, thank you for reviewing your stay at YHA Okehampton. We are very pleased to hear you enjoyed your stay with us and that our hostel fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

New Forest YHA - Perfect!

We stayed for 3 days and 2 nights at the New Forest YHA. It was great. We stayed in a Landpod. It was very cosy and perfect. The mattress and duvet were exactly right. The inside was much bigger than I thought it would be. The site is dog friendly which I really appreciated as it meant we could travel with our whole family. The place was immaculately clean. The self-catering kitchen is well stocked with dishes and cooking utensils. The staff are all very friendly. I can't wait to visit again.

28 June 2023
Unprompted review
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Reply from YHA

Dear Sasha, thank you for reviewing your stay at YHA New Forest. We are very pleased to hear you enjoyed your stay with us and that our hostel fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 3 out of 5 stars

verything

verything. And, most importantly, this care is genuine. Very comfortable psychologically. Breakfast and board were of the highest quality and in large quantities. I have never seen such a breakfast and such service, and I have many things to compare it with. It was very well located, very quiet and very comfortable room. Finally I found a hotel that I want to come back to.

9 June 2023
Unprompted review
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Reply from YHA

Dear Beatrix, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our hostel fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 4 out of 5 stars

Staying at this hotel brightened up our…

Staying at this hotel brightened up our trip.
The staff was attentive and helpful.
The hotel makes you want to come back!

9 June 2023
Unprompted review
YHA logo

Reply from YHA

Dear Lora, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our hostel fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

Stayed a night at the Streatley hostel

Stayed a night at the Streatley hostel. A clean, pleasant single room 5 minutes from the Thames for £31! Had marvellous day walking on the Ridgeway - larks, kites, butterflies, views, and a morning walking along the Thames Path - stunning. Great conversations with other travellers, clean, thoughtfully equipped self catering kitchen, well located central hostel, pleasant communal spaces, friendly staff.

18 June 2023
Unprompted review
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Reply from YHA

Dear Catrin, thank you for reviewing your stay at YHA Streatley-on-Thames. We are very pleased to hear you enjoyed your stay with us and that our hostel fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 4 out of 5 stars

YHA Borrowdale

Another excellent weekend staying at the Borrowdale YHA. Fantastic location with friendly and helpful staff.

16 June 2023
Unprompted review
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Reply from YHA

Dear Tony, thank you for reviewing your stay at YHA Borrowdale. We are very pleased to hear you enjoyed your stay with us and that our hostel fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

YHA Liverpool Centre

YHA Liverpool Centre
The bed was comfortable, the staff were helpful and did their best with the heat. That was all I needed for the single night I stayed (due to an early event the next day). They also have luggage storage for departing guests. Be aware that this hostel is in the centre of Liverpool so may be quite noisy at times (particularly if you need the window open due to heat). If you want to be central to the nightlife this is a good thing, if you want it a little quieter try on YHA on the docks instead

13 June 2023
Unprompted review
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Reply from YHA

Dear Michelle, thank you for reviewing your stay at YHA Liverpool Central. We are very pleased to hear you enjoyed your stay with us and that our beds, hostel team and facilities fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 1 out of 5 stars

refused refund!!

I booked a stay at YHA Idwal Cottage to climb Snowdon. Travelling from London I phoned to find out what the late check in procedure is - there isn’t one. In fact access won’t be granted after the reception closes. Ok no issue, I’ll have my money back? No - YHA despite complaining and escalating will not offer a refund, despite not making clear that you will not be able to check in late when you book.

28 April 2023
Unprompted review
Rated 5 out of 5 stars

YHA and Eden Project ---- Cornish perfection

What a great place to discover a new sense of purpose coming out of Cornwall. The facilities at YHA Eden Project combine modern accommodation design with the communal traditions of hostelling in a setting that oozes the regenerative power of the Eden Project. In a brief visit we came away with renewed energy and purpose, inspired by a landscape defining a new, positive and inclusive narrative for the Clay communities of mid-Cornwall.

22 May 2023
Unprompted review
YHA logo

Reply from YHA

Dear Ken, thank you for reviewing your stay at YHA Eden Project. We are very pleased to hear you enjoyed your stay with us and that our accommodation and facilities fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 4 out of 5 stars

Coast to Coast Way of the Roses bike ride

Many years since we used YHA & standard of ensuite rooms at Malham & York was very good.
Thought breakfast was expensive in relation to accommodation cost.
Breakfast quality at York was poor

20 May 2023
Unprompted review
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Reply from YHA

Dear Richard, thank you for reviewing your stay at YHA Malham and YHA York. We are very pleased to hear you enjoyed your stay with us and that our accommodation standards fulfilled your expectations. We are sorry to hear some elements of your stay didn’t quite meet your expectations and have shared your comments with the relevant team for improving our services in the future. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

Langdon Beck Hostel

Langdon Beck Hostel: Teesdale is a beautiful area, not overwhelmed with visitors, fantastic river walks, birdlife, rare flora on the moorlands. The hostel provides an economical and friendly place to stay.

11 May 2023
Unprompted review
YHA logo

Reply from YHA

Dear Lesley, thank you for reviewing your stay at YHA Langdon Beck. We are very pleased to hear you enjoyed your stay with us and that our location fulfilled your expectations. We hope we are able to welcome you back again soon.

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