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Review summary

Created with AI, based on recent reviews

Considering 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and efficiency, highlighting their excellent service and quick response times. Many people appreciate the ease of contact and the smooth process from initial inquiries to problem resolution. However, some people were dissatisfied with the company, describing it as expensive and difficult to reach the right personnel. There were also mentions of issues with service provision and communication, particularly concerning contract agreements and resolving disputes.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professional,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and... See more

Customer communications

Customers had positive experiences with contact. Many reviewers praised the quick response times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently signed up for the Starlink Broadband with Yellowcom and have had a pleasant experience so far. Stephan initially got in contact with us and sold us the product. He was clear and... See more

Company replied

Rated 5 out of 5 stars

Can highly recommend Yellowcom and the service they provide. I have only ever had small issues with them on a couple of occasions - couldn't log in online / trying to set up holiday recordings etc. As... See more

Company replied

Rated 5 out of 5 stars

We contacted Yellowcom late in the afternoon and were handled by Cliodhna Kennedy who was very friendly and efficient. We expressed that we were a start up and urgently needed a number for our brandin... See more

Rated 5 out of 5 stars

Have had a few issues in service which were logged and Michael Robinson was straight on the case and did not leave a stone unturned until it was fixed and we were happy with the service being 100%. he... See more

Company replied

Company details

  1. Telecommunications Service Provider
  2. Telecommunications Equipment Supplier

Information provided by various external sources

Leading provider of mobile and landline solutions for business

Contact info

  • Clydesdale House, Glasgow Business Park, G69 6GA, Glasgow, United Kingdom

  • yellowcom.co.uk

4.9

Excellent

TrustScore 5 out of 5

780 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Really pleased with customer service

Had a few issues in the beginning, however these were swiftly resolved and handled professionally by the team overlooking our case. Stephen Carson was a great help and was glad to check in with us regarding our progress, and ask if we needed furhter assistance. Really pleased so far with the service provided.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Very Helpful

Siobhan was very professional and prompt with dealing with an account query I had. Responded and sorted out credits due same day.

24 March 2025
Unprompted review
Rated 5 out of 5 stars

New Mobiles

Stephen C provided timely responses to all my email requests including a concise breakdown of the information I required by the deadline. Thanks Stephen.

24 March 2025
Unprompted review
Rated 5 out of 5 stars

First class service from Yellowcom

First class service from Yellowcom. We had an upgrade which involved both exterior and interior work. Engineer was straight in. Never stopped for a second. Wouldn't even take a cup of tea. Spent most of the day up and down a ladder. Polite and well mannered. Great job throughout thanks to Angela who dealt with all the paperwork, emails and correspondence. Thanks a million Angela

18 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent…

Engineer Ross H came to our rescue late on in the day to get our internet switched on . It was much appreciated that he was willing to visit in such short notice and completed the task efficiently and mannerly.
Also a shout out to Michaela in the office who managed to arrange the visit so quickly.
Excellent service today.

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Great Support

We have been using Yellowcom now for roughly two years and to date there has hardly been a hiccup. When there has been an issue (usually caused by ourselves) then the yellowcom support team have been very quick to respond and resolve the issue. Special shout out should go to Rachel in the support team who has persevered with myimited knowledge to ensure that any issues we have had have been well and truly sorted in very prompt fashion.

12 March 2025
Unprompted review

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