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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers overwhelmingly had a great experience with this company, often finding it to be a suitable and superior alternative to Skype for international calls. Customers appreciate the ease of use, transparent pricing, and the ability to make calls to landlines and mobiles at very affordable rates. Many highlight the simplicity of the app and the straightforward sign-up process, making it accessible even for those less tech-savvy. The service is frequently praised for its reliability, clear sound quality, and consistent connections, even when calling from various international locations. However, some people mentioned issues with call quality, such as calls cutting out or not connecting, and occasional problems with incoming calls not getting through. A few other people also felt that mobile connection rates, particularly to certain regions, were too expensive and that call charges were not always transparent, with some experiencing unexpected deductions from their balance.

What people talk about most

User experience

Customers generally report positive experiences with the user interface, highlighting its ease of use, clear... See more

Service

Reviewers highlight ambiguous aspects of service, with many praising its convenience and effectiveness for... See more

Price

Consumers find price to be a positive aspect, with many reviewers highlighting the affordability and value... See more

Application

Customers consistently note positive experiences with the app, with many finding it to be a superior and... See more

Customer communications

Clients share ambiguous opinions on contact, with some reviewers finding the service a superb life saver for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Since the effective demise of Skype I have found Yada phone a suitable alternative. My only minor qualm is that I have to keep entering +44 to prefix my UK telephone calls. There seems no way to def... See more

Rated 5 out of 5 stars

Living in Germany, I used to rely on Skype to make calls to U.S.-based accounts (banks, apps, institutions, etc). I was thrilled to find Yadaphone as a replacement. I love how easy the access is (no n... See more

Rated 5 out of 5 stars

I have tried and inquired about 2 other internet phone svces after Skype was terminated earlier this year, and was not satisfied with any. Then I was recommended Yadaphone about 2 months ago. I hav... See more

Rated 5 out of 5 stars

Excellent Alternative to what was once Skype for me. Easy to use, quickly set up, mostly fair prices and simple payment. Exactly what I have been looking for ! My only issue is that current... See more


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

156 reviews

5-star
4-star
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1-star

Replied to 58% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Straightforward and to the point.

It's straightforward and works great. Ditch high fees and try this instead. The app version will come soon, but the web version works great already. Setting up caller ID also worked like a charm. All in all, it does what it sets out to do and it has a great future ahead.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

It worked as advertised

It worked as advertised - great replacement for Skype to call internationally.
I had to get permission to allow me to call Australia (which was a bit strange for VOIP) but they responded within 24hours and all worked great when I was set up.
Will keep using - hopefully an app at somepoint for even easier use.

17 June 2025
Unprompted review
Rated 1 out of 5 stars

Ringtone Continues Ringing after accepting a Phone Call :(

I purchased a dedicated phone number and when I receive phone calls on it, the ringtone continues even after I have picked up the phone. Imagine having a clear conversation that you can hear on the other end, but the phone keeps on ringing in the middle of your conversation for the ENTIRE conversation. I contacted customer support, and all they could tell me was that this was an ongoing issue that they were aware of. It doesn't matter which browser I use, I get this incredibly annoying error which makes the service not worth it.

17 June 2025
Unprompted review
Yadaphone logo

Reply from Yadaphone

Dear Jill,

Incoming calls are currently in beta, so technical issues can occur while using them.

Our team is doing its best to make this feature flawless.

We are sorry for the issues you faced. To avoid such cases, we provide no-questions-asked refunds if the user is not happy with the service.

Denis from Yadaphone

Rated 5 out of 5 stars

A brilliant skype replacment

A brilliant skype replacment! Helps me keep in contact with family whilst I'm on the road, and really affordable too! I've used it all over Asia to call the UK and the Middle East and it's been perfect.

11 June 2025
Unprompted review
Rated 4 out of 5 stars

Replaces skype phone calls successfully

I was looking for a way to replace Skype calls for phone numbers and finally I found this one. I tried and it worked very well. From now on I will be using yodaphone, specifically when I'm out of the country I need to call someone back at home.

8 June 2025
Unprompted review
Rated 5 out of 5 stars

Yadaphone - 5 stars

Firstly, I am in no way affillated with Yadaphone so this is a genuine review!!
I was looking for a replacement for Skype, I found Yadaphone on the internet and read the reviews which were all positive. I like the fact that i dont have a 'subscription' that expires, I have an auto reloading credit amount (very small) that keeps me talking. The excess credit doesnt expire.
At the moment it is a web based service, no app yet. I have a shortcut to the page. Hopefully they will develop an app soon to make it easier.
GREAT PRODUCT !!

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Good value!

My first time on Trustpilot. So far, really good! Simple, straight-forward, great quality call. Thanks! Will use it more.

1 June 2025
Unprompted review

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