Xtreme Lashes by Jo Mousselli Reviews 800

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Best money I’ve spent on skills training. Everything was too notch, well organized, excellent support system. Gigi my trainer was incredibly supportive and thorough with her students. I even perso... See more

Company replied

Rated 5 out of 5 stars

I've love my education experience with Xtreme Lashes. From start to finish, I've received plenty of support and interaction with various staff members. But the classes themselves were so great! My ed... See more

Company replied

Rated 3 out of 5 stars

I have loved Xtreme Lashes for a few years now and stand behind the brand however the last year have been a little dissatisfied with the shipping. I understand the last couple of years have taken a to... See more

Company replied

Rated 5 out of 5 stars

I initially had difficulty in ordering on line as I had questions concerning product I was interested in purchasing. When I called Monday , the customer service young man, I wish I remembered his... See more

Company replied

Company details

  1. Cosmetics Industry
  2. Career and Education Provider

Written by the company

Xtreme Lashes by Jo Mousselli was founded in 2005 by former Pediatric ICU nurse, Jo Mousselli, RN, BSN, and her family. Xtreme Lashes has pioneered the eyelash extension industry globally and continues to innovate the beauty industry. Kickstart your rewarding and profitable career with Xtreme Lashes eyelash extensions training. We offer eyelash extension certification for beginner, intermediate, and advanced lash stylists! Give your clients longer, fuller, darker and more voluminous lifted lashes using our extensive line of high-performance eyelash extensions supplies. Generate thousands of dollars in profit utilizing Xtreme Lashes’ comprehensive eyelash extension kits to complete hundreds of lash applications! Extend the life of your clients’ Xtreme Lashes Semi Permanent eyelash extensions with eyelash extension compatible aftercare and cosmetics products developed by Registered Nurse Jo Mousselli and a team of scientists, chemists, engineers, professional lash stylists, and quality control experts. Xtreme Lashes professional supplies and aftercare products are formulated to combine science and nature at the highest concentration to achieve maximum efficacy, as well as nourish, rejuvenate, and Extend Your Beauty™.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

800 reviews

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Rated 1 out of 5 stars

The eye patches had alot of lint on…

The eye patches had alot of lint on them, which made it very hard to work with.

16 December 2021
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Reply from Xtreme Lashes by Jo Mousselli


Hi Crystal,

Thank you for your feedback. We regret to hear about your dissatisfaction with the Hydrating Under Eye Gel Patches. We recently reached out to you to help you with selecting an under eye patch to better fit your needs.

Xtreme Lashes offers 3 different types of under eye patches to suit the many needs of our stylists and their clients: Hypoallergenic Silicone Under Eye Patches (Matte), Lint Free Under Eye Gel Patches, and Hydrating Under Eye Gel Patches. All 3 have many different features and benefits. Click here to further explore our selection and find your perfect fit: https://www.xtremelashes.com/under-eye-patches.

If you have any additional questions or concerns, please don't hesitate to reach back out to our Customer Success Team at 833-Lashista.

Rated 5 out of 5 stars

Normally good glue for allergic reactions

I normally have a lot of success with this glue but my last order is not working for retention. I’ve had multiple clients have poor retention after a week. I’m a little disappointed this time around with the glue.

10 December 2021
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Reply from Xtreme Lashes by Jo Mousselli

Hi Shayla, we appreciate your feedback. Please contact our customer service at 877-244-5274 so we can look into this further!

Rated 5 out of 5 stars

Awesome product!!

Awesome product!!
I've used these products for a long time now!!!!
Plus, I'm a nurse... so I have to support nurses that are entrepreneurs!!!!!!!!
Keep doing your thing!!!!!!!
Stay Healthy... wellness... us everything

5 December 2021
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Reply from Xtreme Lashes by Jo Mousselli

Thanks for your review Natasha :)

Rated 3 out of 5 stars

I have bought a tweezer and a…

I have bought a tweezer and a flexfusion eyelash glue.
But. I haven't used the glue yet,
And the tweezer is ok. It's lighter than the other tweezer.
But. You can only pick up less and than 5-6 of 0.05.
More and than 5-6 start fall in parts.

I hope the glue is good 🙏

1 December 2021
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Reply from Xtreme Lashes by Jo Mousselli

Thank you for your feedback Ana. Our quality control team will be happy to review the issues you're having. Please send pictures and/or video to info@xtremelashes.com.

Rated 1 out of 5 stars

I’ve been using and trusting…

I’ve been using and trusting XtremeLashes since 2016. During this time, I can’t tell you how many time and how proud I was everytime I talked about the quality of the products. I also sent all my friends, co-workers, and even one of my ex-bosses to take the course. I wish I could continue to talk good things about this company. Unfortunately just right before the pandemic hit, the lashes weren’t as the same quality wise. I thought it was just a bad batch just something that would be fixed soon. Nope. Things started to go down hill from there. I emailed, talked on the phone, DM them on Instagram. There’s always a “we will look into it and will get back with you ASAP…” blah blah blah. No one ever get back to me. I didn’t even complain or asking for refund or anything like that. I was just letting them know if there’s a problem with production and if I need to wait before order more lashes. Long story short, XtremeLashes used to be good and on the top of their games. But not anymore. No one cares except when you put something in the shopping cart and not finish checking out. Someone would call you right away to “remind” you that you haven’t spend your money on them yet. But after you finish the payment, “someone” (maybe a ghost) will get back with your problem lol. I gave up. After 5 years using them, I finally venture out and try different lash company and so far, I’m glad I did. No more wasting money and time opening packages and packages of lashes that are stuck together with excessive amount of glue at the bases. And save yourself some disappointment.

12 November 2021
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Reply from Xtreme Lashes by Jo Mousselli

Thank you for your feedback. We greatly appreciate your loyalty and support over the years in recommending our Company and our products to others. We are dedicated to providing the best, highest quality products, training, and support. We regret the recent issues you had with inconsistencies in the lashes and appreciate your patience and understanding as we worked to resolve the issue. We have a Quality Control/Quality Assurance (QC/QA) team that goes through every batch of products received to ensure they meet our quality standards before they go on the shelves, and in the instance there is an issue that presents itself, our Team works to research and rectify the issue as quickly as possible. Our Customer Service & Sales Manager has reached out to you to discuss the problem and a resolution, and we look forward to hearing back from you at 877-244-5274 at your earliest convenience. Thanks again for your continued business and loyalty to Xtreme Lashes.

Rated 3 out of 5 stars

Great Lashes, poor customer service

Love Xtreme lashes. Omni Volume and X wrap are my go to lashes. Super easy fanning and the Xwrap give so much more drama than any other brand and they attach so easily. The only problem I have with Xtreme is that they did not stand behind their product when I was receiving defective volume lashes. They knew about the issue before hand, did not notify us, and never rectified or replaced my product, even after admitting there were lots of defective lash strips. And speaking to two different people at Xtreme. It’s been months and no remedy.

10 November 2021
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Reply from Xtreme Lashes by Jo Mousselli

Thank you for your feedback. As a loyal client who has made multiple purchases of these lashes, we hope you know we greatly value your business and try our best to provide the highest quality products that meet and exceed your expectations. We regret there was an issue with your Omni Volume lashes and appreciate your patience. We are glad we were able to resolve the issue. Please don’t hesitate to reach out to our Customer Service & Sales Team at 877-244-5274 for any questions or concerns. Thanks again for your continued business and loyalty to Xtreme Lashes.

Rated 5 out of 5 stars

The rapid dry Omni volume glue dries…

The rapid dry Omni volume glue dries way faster than i am used to but the class had great technique and shaping information that I use for the rest of my career, and excellent products!

9 November 2021
Unprompted review
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Reply from Xtreme Lashes by Jo Mousselli

Thanks Sophia for the great review!

Rated 5 out of 5 stars

My experience with buying product from…

My experience with buying product from extreme lashes is wonderful I feel the price are not bad at all And the quality of the product outstanding and a delivery is pretty fast

4 November 2021
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Reply from Xtreme Lashes by Jo Mousselli

Thank you Jeanice for your positive review. We are that you find your experience wonderful when purchasing with Xtreme Lashes.

Rated 1 out of 5 stars

No customer service

Been more than two weeks no conclusion about me returning a unopened profuct

2 November 2021
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Reply from Xtreme Lashes by Jo Mousselli

Thank you for your feedback. We regret the delay in assisting with your return, but appreciate your patience as we got everything resolved. We made improvements on our end to ensure delays like this do not happen in the future so we can continue providing the legendary Customer Service we are known for. Thanks for shopping with Xtreme Lashes. Please don’t hesitate to reach out to Customer Service & Sales Team at 877-244-5274 if you have any future needs, questions, or concerns.

Rated 5 out of 5 stars

Xtreme Lashes are the highest quality…

Xtreme Lashes are the highest quality we can buy, they're soft, weightless and natural looking, I just love them and wouldn't wear and/or apply any other brand…

30 October 2021
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Reply from Xtreme Lashes by Jo Mousselli

Thank you for your feedback, Kris! We are so excited to have you as a newly certified XL stylist :)

Rated 5 out of 5 stars

Simply the Best!

As always, Samantha is very professional, detailed oriented, and extremely helpful. I appreciate the quality of service she provides as she assist me with my product selections:)

28 October 2021
Unprompted review
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Reply from Xtreme Lashes by Jo Mousselli

Thanks for the kind words Tina :)

Rated 3 out of 5 stars

The tweezer is so expensive I expected…

The tweezer is so expensive I expected it to work but it cant even pickup the lashes on the line. The customer service is suck i have to called twice for them to send in an email as of how to return the product. Warning: they have re stocking fee of 20% if you want to send something back which i think its a ripoff when the cost to send it back is on the customer.
When i purchase the tweezer i was expected to have an Experience but no, i’ve paid $128.95 for a tweezer that is not working at all and im losing $8 to send back, 20% purchase price which is $23.8. Thats a total of $31.8 for nothing. They also said as i quote “ it seem like you didnt received training from us, when they tested the tweezer it be able to pickup 12 lashes”. I’ve been doing lashes for 5 years i’ve never experienced any service and products that’s ridiculous.

Update: so they decided to wave the 20% stocking fees and refunded the full amount to me. Still i give them 3 star for not make customer aware about trainning before purchasing their expensive tweezer. Because it didnt work for me at all.

26 October 2021
Unprompted review
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Reply from Xtreme Lashes by Jo Mousselli

Thank you for your feedback. We do apologize for the initial delay on sending you the return instructions. You are correct. We do charge a 20% processing fee if you choose to request a refund. However, if most customers opt for receiving Xtreme Lashes product credit, in which case we waive the 20% fee altogether. Xtreme Lashes product credit can be used towards any future purchase. You can find our complete Return Policy here https://www.xtremelashes.com/TermsCond.aspx#return . We greatly value your business and try our best to provide the highest quality products that meet and exceed your expectations. We regret that we missed that mark on your last purchase. Thanks for shopping with Xtreme Lashes and don’t hesitate to reach out to Customer Service & Sales Team at 877-244-5274.

Rated 5 out of 5 stars

Xtreme is great!

Xtreme is great! I had a question while ordering, I wanted to use my points I have been saving up and didnt know how to apply them. She helped me step by step and was very patient with me! She was friendly and asked many times if there was anything else she could help with.

16 October 2021
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Reply from Xtreme Lashes by Jo Mousselli

Hi Tori, Thank you so much for your glowing review. Your success is our number one priority. Thank you so much for choosing Xtreme Lashes.

Rated 5 out of 5 stars

I love the quality of these lashes I’m…

I love the quality of these lashes I’m not trained by Xtreme but I’ve been a lash technician for 11 years. I’ve had the most compliments using these mink lashes.

11 October 2021
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Reply from Xtreme Lashes by Jo Mousselli

Hi Jennifer - Thank you for your review! :) Check out all of the loyalty programs you get to take advantage of if you were to train with us: https://www.xtremelashes.com/NC-Best-Eyelash-Extension-Brand.aspx

Rated 5 out of 5 stars

I’m so glad I took a leap

I’m so glad I took a leap and became a Lash Artist. After a thorough online search I settled on taking my class with Xtreme Lashes and could not be more satisfied. I received everything I need to start my business. My instructor Annabel, was amazing. On day one I was so nervous but she has a way of bringing a calm vibe even though it’s not in person. I loved knowing I could ask questions or for her to repeat things. I truly could tell she loves her job and is cheering for each of us to be successful. I left feeling confident to go off on my own and begin my new career. I have already signed up for my next class.
Thank you so much Extreme Lashes!

4 October 2021
Unprompted review
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Reply from Xtreme Lashes by Jo Mousselli

Thanks Kari! We're happy you chose us and excited to continue working together to ensure you get the most out of this investment :)

Rated 5 out of 5 stars

I love the quality of the lashes and so…

I love the quality of the lashes and so do my clients! I also like that they arrive in a timely fashion.

21 September 2021
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Reply from Xtreme Lashes by Jo Mousselli

Thank you for your glowing response, Kim! Xtreme Lashes strives to create the high quality lashes. Allowing you to deliver beautiful, voluminous lash sets for your clients which they love. Thank you for your kind words!

Rated 5 out of 5 stars

Xtreme has been one of the best…

Xtreme has been one of the best investments I’ve made in my business. I look forward to continue growing with Xtreme!

5 September 2021
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Reply from Xtreme Lashes by Jo Mousselli

Hi Sonita, Thank you so much for this glowing review. With the perks you now have access to being a certified Xtreme Lashes Stylist the opportunity is endless.

Rated 4 out of 5 stars

Please keep the same type of box

Please keep the same type of box. box for omni volume is the best one. Different size of boxes make organize so difficult

1 September 2021
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Reply from Xtreme Lashes by Jo Mousselli

Thank you so much for your feedback.

Rated 5 out of 5 stars

Best money I’ve spent on skills…

Best money I’ve spent on skills training.
Everything was too notch, well organized, excellent support system.
Gigi my trainer was incredibly supportive and thorough with her students. I even personally thanked her for how gracious and calm she was with students who didn’t grasp the activities as well as others.
I’m overseas and customer reps ensured i got my supplies in time for the course start date, by sending my items before schedule.
I am still impressed by it all!

25 August 2021
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Reply from Xtreme Lashes by Jo Mousselli

Hi Carolyn and thank you so much for your review. The Live Virtual Training allows you to train from anywhere and we love to hear that you enjoyed it.

Rated 5 out of 5 stars

I have been using the cleanser and the…

I have been using the cleanser and the eyeliner for several years now. Both are top-notch products for use with my lashes.

25 August 2021
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Reply from Xtreme Lashes by Jo Mousselli

Hi Cathi, thank you for your review, we appreciate your loyalty! :)

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