Best place for dry ice and all the essentials. The San berdo location always opens up nice and early so I try and get in before the rush. Everyone always super helpful and and they make sure you get w... See more
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After thinking Xtractor Depot lied, I have discovered that their 3rd party vendor "Across" baited this transaction with phony claims of next day shipping. Stephanie, I apologize for getting angry and... See more
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Ordered a SS Buchner funnel. Good product at a good price. Online order was not smooth. Did not receive an e-mail confirmation of the order. Could not print receipt (for business credit card rec... See more
Company replied
Xtractor depot rocks! The team over there in San Bernardino are soo friendly and helpful. Every time you open those doors your greeted w a smile and treated with respect. Coming from a rookie extract... See more
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Company details
Written by the company
Xtractor Depot, LLC. is a leader and innovator in providing exceptional materials processing and laboratory equipment to various industries. We specialize in providing our clients equipment solutions to help them succeed. We also provide educational and additional resources regarding our products and services. Call 888.733.2712
Contact info
855 Washington Blvd., 90640, Montebello, United States
- 888-733-2712
- xtractordepot@gmail.com
- xtractordepot.com
Took awhile to receive package
Took awhile to receive package, plus shipping was $20 on a small bottle, why don’t you guys ship usps?? My package was ordered over a week ago, could have gotten it from the jungle by horseback by now 😳
#fedexblows
20 February 2021
Reply from Xtractor Depot
Hi Aaron,
Thank you for leaving us feedback on your recent order. I apologize your package took longer than expected to arrive due to President's Day.
We had the package ready to ship however, no carriers were working on President's Day. Our shipping department will be sure to double check smaller packages like yours to check USPS options as well and we will issue a refund if it is possible. Please reach out to us next time if you are having issues on your end and we will make sure you are not over paying for shipping rates.
We appreciate your support.
Thank you!
The purchasing process was very easy
The purchasing process was very easy. The merchandise got delivered as scheduled. Great customer service
19 February 2021
Reply from Xtractor Depot
Hi Jose!
Great to hear! Thank you for taking the time to leave us feedback on your order! We appreciate your support
excellent customer service !
17 February 2021
Reply from Xtractor Depot
Hi Quin!
Thank you for taking the time to leave us feedback! We truly appreciate it!
Positive people
16 February 2021
Reply from Xtractor Depot
Hi Humble Sweets! Thank you for your feedback!
Nice item for a great price and…
Nice item for a great price and reasonable shipping cost too!
9 February 2021
Reply from Xtractor Depot
Hi John!
Thank you for your feedback! We appreciate the time you took to leave us this feedback on your recent purchase! Please reach out anytime you have questions or need assistance ordering. We are happy to help!
Thanks again!
Easy to order and the item was shipped…
Easy to order and the item was shipped promptly. We will definitely order from Xtractor Depot again.
9 February 2021
Reply from Xtractor Depot
Hello Canna Co in CO!
Thank you for your support and taking the time to leave us feedback! Please reach out anytime you have questions or would like our help placing the order for you! Thanks again!
Great place with great customer…
Great place with great customer service. Theyre always there to help and are knowledgeable in the field and willing to share that knowledge if asked. Always in stock of everything needed at the best prices in the area.
7 February 2021
Reply from Xtractor Depot
Hi Rich!
Thank you! Happy to hear of your receive experience with us! We're here to help in anyway we can! Let us know if you have any questions at all and we will be happy to help.
Thanks again Rich!
Im was missing my brass nuts from my order
I was missing my nuts from my order. Not bolts sorry. That was a typo. I spent a good amount of money with you guys and I didn’t receive the quality customer service by not checking the order before sent. So I’d like my money from the nuts.
5 February 2021
Reply from Xtractor Depot
Edit:
Hi Jose,
Per our conversation we will continue to investigate it with Fedex. Both boxes were delivered and the brass nuts were included in the shipment.
Thanks Jose
-----------------------------------
Hello Jose,
I would like to help you with this order. On your order, there was a pack of 20 brass nuts, but bolts were not ordered.
I can definitely help you with an order for the bolts. Please, contact me at 888.733.2712 ext 702 and I will provide assistance. Your business is important and I would love to help you.
Gary B.
Xtractor Depot
Solid
The products are typically great quality. One thing the depot does that I like is if they sell a cheap item, they also sell a more expensive version of that item that is good quality.
28 January 2021
Reply from Xtractor Depot
Hi Cody!
Thank you for taking the time to leave us feedback! If there are any products you are looking for but are unable to find on our website, please let us know! We will always look into sourcing it for you!
We appreciate your continued support! Reach out anytime!
Always on time and the terps are the…
Always on time and the terps are the best I’ve tried on the market.
26 January 2021
Reply from Xtractor Depot
Hi Russell!
Awesome feedback! We appreciate it and we couldn't agree more!
Let us know if you would like to try any other flavors and we can include a few samples in your next order!
Thanks again Russell!
These guys rock!
These guys rock!! Great customer service!! Affordable equipment. Not a hint of extractor snobbery. Thanks Extractor Depot. Definitely will be shopping here again for any and all of my extraction needs.
25 January 2021
Reply from Xtractor Depot
Hi Nickolas!
WOW! Thank you! Much appreciated! Let us know if you have any questions! We are here to help you succeed and get the job done properly! Thank you for your support!
Great people
Great people, super knowledgeable, always help me when I call with questions.
23 January 2021
Reply from Xtractor Depot
Hello!
We appreciate your feedback! We are here to help whenever and however we can help! Call or email us anytime! :)
Thank you for your continued support!
Reply from Xtractor Depot
Hi Dana!
Thank you! Glad to hear there wasn't any shipping delays with your order! Thank you for your support!
CRX worked as advertised
CRX worked as advertised, it’s helped remove dark color from my processing biomass with hydrocarbons.
19 January 2021
Reply from Xtractor Depot
Hi DMH!
Glad to hear it!!! Let us know if we can help you out with any other remediation techniques or questions! We are here to help!
Product was delivered fast and their…
Product was delivered fast and their prices are very competitive. Definitely have made quite a few purchases here.
19 January 2021
Reply from Xtractor Depot
Hi Kal!
Thank you for your feedback! Glad your package arrived quickly! Have you received a shirt or hat from us yet? Please let us know and we will include some goodies on your next order! Thank you for your continued support!
Reply from Xtractor Depot
Hi Rayhan!
Thank you for taking the time to leave us feedback on your visits with Jonny! Jonny is one of our great team members. If you ever need anything, please don't hesitate to reach out!
Thanks again!
Great customer service and professional…
Great customer service and professional workers at the San Bernardino location. You can expect trustworthy advice and helpful attention if you do business there.
16 January 2021
Reply from Xtractor Depot
Hi Christian,
Thank you so much for taking the time to leave us feedback on your recent visit to our SB location. I will definitely relay your kind words to our team!
If you may need anything at all, please reach out anytime!
Very happy with the service
15 January 2021
Reply from Xtractor Depot
Hi Gregory! Thank you very much for taking the time to leave us feedback! We truly appreciate it!
Isnt necessarily y’all’s fault but…
Isnt necessarily y’all’s fault but tracking on the package was nonexistent and it was delivered to a neighbors house 3 days before it even said it shipped on your online tracking site Shop. Terrible app and utterly useless. Please use a different tracking service.
13 January 2021
Reply from Xtractor Depot
Hi Dakota,
Thank you for letting us know how your recent experience was. I am sorry you had troubles and had to seek your package! I will be looking into how we can make sure Fedex and the other carriers we use are working properly on our end. Unfortunately there isn't I can do to change their website.
I'm glad to hear you found the package!
I hope everything else was okay once you received your package. Please let us know if there is anything we can further help with.
Thank you again!
You get what you pay for here.
They are pricy but great quality. You get what you pay for. Always friendly and helpful.
10 January 2021
Reply from Xtractor Depot
Hi Hana!
We appreciate your support and feedback!
Thank you again!
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