Xplore Reviews 146

We just had a service and the technician explains what he has done. He does the best that he can because we live in a very wooded area.

Internet service exceeded expectations and the support from Xplore has been excellent.

The technician was able to trouble shoot our WiFi connection service, quickly and efficiently.

Our call was answered very quickly. Our agent was very friendly and polite and was knowledgeable and he helped us very efficiently.
We would and have always recommended Xplornet for years now

The technician is an extremely good at his job. He love his work & his mannerisms of calmness, patience, guidance shows in all the interaction…… I will be talking to someone about changing from the services they were speaking to me…… I will be saying how satisfied I have always been with Xplore

Friendly, understanding service.

I've been a customer of Xplornet for a while now and called in for help on occasion. Delt with several different representatives and they all had in common friendly, curtious, helpful nature and took care of all my needs right away. Always a wonderful experience. The service and equipment has always worked great with no interruptions. Best customer experience I have ever had.

Good service and a quick fix, txs

Agents are all easy to speak with and I love the fact your are Canadian based company.

Being a senior and not that familiar with computers, I appreciated the helpful advice, where she tirelessly walked me through all of the steps to get on line again. Thank you so much.

Scheduled to have a site visit/installation performed last week. Took the afternoon off, but they never showed up. . . I've also left several messages with the sales agent who booked the appointment [sarah.oniwinde], no return phone call as yet!

Happy to have found this site and read the reviews. .Xplore can take a hike as far as I am concerned!

Was a customer for over 10years. Very expensive, terrible customer service even by the standards of the day. It's not all bad though, due to their appalling work from home impossible to hear 'service advisors' I shopped around

I now get the same service from telus for 40% of the cost and no limit use.

Paid for a premium wireless service for 3+ years which was frequently unreliable. Tech support was hopeless and I was usually forced to resolve the problem on my own. In the end, their service dropped down to 35% of average speed performance for 10 days with no technical solutions or repairs provided. Then it was accidentally mentioned that the tower was scheduled for permanent shutdown in 2 weeks, so no repairs would be completed.
No notification of service termination was ever provided. I cancelled the service immediately and switched to a competitor which has been a huge improvement with double the speeds and very consistent service to date.

Terrible, embarrassing, pathetic service. Can’t wait till bell fibe is available and you’ll lose 80% of your business.

Terrible customer service. I was told after 30 days being with the company that I would get a 150 Amazon gift card. I received nothing after 30 days so I went into a customer service chat the worker said to check back in at the 45 day mark so I did now I’m told 60 days. When asked why I was told 30 days when I signed up now told double the time they refuse to respond to my question ending that chat and saying have a nice day with no help or response as to why there is such a difference in what I was told when I signed up. Absolutely terrible people to speak with

This company is the absolute worst company to deal with. When they setup our account they did not add a primary contact. So as per their instruction we emailed them twice with a letter from the actual company owner. They said he is not authorized. I called 4 times to have our account cancelled but they will not do it. They have charged us 4 extra months now since first asking to cancel. Now we cannot cancel because they won't accept the letter and won't listen to me who is the only person on the account but only listed as authorized and not primary account holder, in which they have no one. STAY AWAY FROM THEM, They are scammers and fraudsters.

Absolutely horrendous customer service!
There is no communication whatsoever.
I had xplore installed, they charged me $159 to install it, it was horrible quality so a couple weeks later they came out to "fix it" and charged me an additional $159.
It was still really choppy and slow even though it was supposed to be the best option.
So I cancelled my service with them and they told me they would keep my account open for a couple months in case I wanted to come back so it would be "convenient" for me without telling me that if I didn't call and recancel something I had already cancelled, they would start charging me again. So they charged me $106 for 6 days of "use" even though I had nothing of their hooked up.
I was asked how to return their equipment and they said I would either need to pay someone $150 to remove it for me or I would have to go on my two storey house roof and remove it myself or get charged $500 for not returning it in 30 days....
These guys are the BIGGEST scammers I have ever met!!!!

Xplore has gone downhill. Spotty internet, rude support, and unnecessary charges for equipment. Do yourself a favor and look elsewhere.

If zero was an option I’d give them that! I live in the country so the only option for internet was Xplore for over 6 years. Not only was the internet way overpriced, for not even a good amount of data, it never worked, unless it was clear skies. Recently, a new tower was put up in our are, so I was able to get the new provider and called to cancel Xplore. The lady on the phone told me that she recommended 2 free months, just in case my new provider wasn’t meeting my standards. I said I didn’t need it as our new internet is already running & working well, so they could come get their equipment. She said they didn’t need to get their equipment, and she was going to grant me the 2 free months anyways, and after 2 months my internet would expire. Come to see that they charged me over $100 for 2 months of internet that I didn’t use. When calling I am told that it’s my issue, as I didn’t call to cancel. I said that is not what I was told, please review my call. To then be told that I’m basically lying, as they are trained professionals, who would never say that to me. Then I was told to leave a message with a manager who would get back to me in 24 hours. That took almost a week… where they told me that the payments were valid. Disgusting money hungry business. That has zero customer service, and empathy!

I'm very happy with my line of sight internet. It's much faster and more stable than the Bell DSL line that was my only other choice. Although it is more expensive than other services, they have excellent customer service and technical support.