Xplore Reviews 146

Connection was stable with swift but ever since fiber got connect been having problems with xplore, since they acquired swift a few years ago.
Now I have interruptions couple times every quarter and they don't even take responsibility, if its under 24 hours no refund or nothing.
They even send a tech over once to fix problems and all i got was a price increase.
Honestly would not mind going back to swift if it was possible, don't need fiber only consistence with decent speed

Nice guys and showed up when they said they would.

The company sent out a tech who hasn’t even been with them for a month he went up in our attic and fell through our ceiling leaving a large gapping hole and hanging drywall he left our property and I haven’t heard a single word from the company I’ve emailed and called and they are unwilling to even speak to me or call back. Why is this company sending techs on peoples roofs that are not carrying insurance to cover accidental damage very upset with this company and how they have handled this situation

Horrid signal, horrid service. Signal was bad before the new tower move and now it's worse. My wifi is fine, it's xplore signal that's bad. By the time I got an authenticater pin for an account, the pin was expired. Watching a movie and it cuts out at least 4 times. I told the person on the phone, it isn't every minute, so she said it's fine now. I said what am I suppose to do? Call when it happens again. She said "yea".It did cut out, 5 minutes after I hung up. The problem is, Xplore is the only
service available in my area. What am I and others in my area suppose to do? Paying $93.00 a month for this frustration.

Fast waiting time, understanding and very helpful! Up and running very quickly.

A reliable solution for remote cottage internet. Their support staff is amazing.

Our contact person, Connor, was very pleasant and willing to answer any and all questions. He was prompt to return calls and set up an appointment,

Our installer, Troy, was extremely professional and friendly. He worked efficiently and carefully explained what we had to do next while providing phone numbers to call in case we encountered difficulties.

The gentleman who guided me through the installation process was very patient despite the fact that I made a number of silly errors that prolonged the setup.

My husband and I were extremely pleased with the process.

Sincerely,
Elaine & Clarence Falconer.

Good service, costs are in line nothing more to say.

reliable trouble free, consistant speeds, updates on when maintenance will take place

The guy that installed my Xplore was great and polite

Service Rep answered all my questions in detail and suggested a new modem with faster speeds.

I was recently phished in an email regarding my payment to Xplore. Recognizing the phish I called Xplore. Customer service was amazing in helping me report the issue,is nice to be able to talk to a representative so quickly, who is knowledgeable and so very very friendly. Kudos.

Knowledgeable but friendly staff

I’m pleased with my service with Xplore, and when I need help, the representatives are kind, quick, and knowledgeable. I’ve been with them for a few years now and I am quite happy with my provider.

The booking was made by phone and was very seemless. The technician showed up on time and was very professional and courteous. After checking the system, he was very concise on how the system worked along with its advantages and disadvantages which were acceptable. Overall, an excellent experience!

Having 3 issues or changes I. needed assistance with I had to deal with 3 seperate agents who all performed their respective duties with the utmost kindness,knowledge patience and professionalism. Kudos to Xplore for their employee selection particularly with these 3 whom deservedly should be recognized for their exemplary service and representation of this company!!! Thumbs up 👍👍👍

Troy was very nice to deal with. A people person, a dog person and very easy to talk to.

Great internet service. O complaints.