The hotel itself for Amsterdam is well worth the price! The staff was welcoming and the hotel was clean and upto a nice modern standard. Nice and easy check in and check out. The hotel surroundings le... See more
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Even though the check-in is completely computerized, there was a member of the reception team welcoming the arrivals, including me, in a very friendly way and offering assistance where needed. The te... See more
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Very clean and friendly with helpful staff in all departments. The only concern is the restaurant being closed in the evenings over the weekend when there is only 1 restaurant in the area. Not helpf... See more
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Great location, very close to everything but not quite in the chaos. Train/metro stations an easy 5 min walk. Clean and tidy, fairly new bathroom, good hot shower. Staff helpful, always someo... See more
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Company details
About XO HOTELS AMSTERDAM
Written by the company
XO Hotels Amsterdam 🛏️
🇳🇱 Boek bij ons en krijg 10% korting ✓ Directe bevestiging ✓ Geen boekingskosten ✓ Exclusieve extra's bij boeking op XO Hotels
🇬🇧 Book with us and get 10% discount ✓ Instant confirmation ✓ No booking fee ✓ Exclusive extras when booking on XO Hotels
🇩🇪 Buchen Sie bei uns und erhalten Sie 10% Rabatt ✓ Sofortige Bestätigung ✓ Keine Buchungsgebühr ✓ Exklusive Extras bei Buchung auf XO Hotels
🇫🇷 Réservez avec nous et bénéficiez de 10% de réduction ✓ Confirmation instantanée ✓ Pas de frais de réservation ✓ Extras exclusifs lors de la réservation sur XO Hotels
🇮🇹 Prenota con noi e ottiene il 10% di sconto ✓ Conferma immediata ✓ Nessuna tassa di prenotazione ✓ Extra esclusivi quando si prenota su XO Hotels
🇪🇸 Reserva con nosotros y obtén un 10% de descuento ✓ Confirmación instantánea ✓ Sin gastos de reserva ✓ Extras exclusivos al reservar en XO Hotels
🇳🇱 Boek bij ons en krijg 10% korting ✓ Directe bevestiging ✓ Geen boekingskosten ✓ Exclusieve extra's bij boeking op XO Hotels
🇬🇧 Book with us and get 10% discount ✓ Instant confirmation ✓ No booking fee ✓ Exclusive extras when booking on XO Hotels
🇩🇪 Buchen Sie bei uns und erhalten Sie 10% Rabatt ✓ Sofortige Bestätigung ✓ Keine Buchungsgebühr ✓ Exklusive Extras bei Buchung auf XO Hotels
🇫🇷 Réservez avec nous et bénéficiez de 10% de réduction ✓ Confirmation instantanée ✓ Pas de frais de réservation ✓ Extras exclusifs lors de la réservation sur XO Hotels
🇮🇹 Prenota con noi e ottiene il 10% di sconto ✓ Conferma immediata ✓ Nessuna tassa di prenotazione ✓ Extra esclusivi quando si prenota su XO Hotels
🇪🇸 Reserva con nosotros y obtén un 10% de descuento ✓ Confirmación instantánea ✓ Sin gastos de reserva ✓ Extras exclusivos al reservar en XO Hotels
Contact info
Molenwerf 1, 1014 AG , Amsterdam, Netherlands
- 0202629263
- info@xohotels.com
- xohotels.com
4.1
Great
9K reviews
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Replied to 99% of negative reviews
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Bad EXP
Hello,
My stay was disappointing on several points: the window doesn't open and there are no shutters, so the room gets light very early; housekeeping left the sheets unmade and was noisy; the bathroom light isn't adjustable; the location of the hotel is not the best; and some staff members were disrespectful.
Honestly, this does not feel like a 3-star experience.
16 June 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
essiens,
Thank you for sharing your experience.
We’re sorry to hear that several parts of your stay did not meet expectations. Waking up early because of light, not feeling properly rested, or experiencing issues with housekeeping and staff behavior is not the stay we want for our guests in Amsterdam. If these concerns had been raised during your stay, our team would have acted immediately to look into them and improve your comfort right away.
At XO Hotels, we aim to provide clean rooms, comfortable beds, and a reliable team that guests can trust. Your comments about the room setup, location, and service are important, and they help us see exactly where we need to improve.
Our staff is always available on-site to respond quickly and resolve issues as best as possible during the stay itself.
For a next visit, booking directly with XO Hotels includes a 10% discount, city tax included, and direct communication for a smoother experience.
We hope to have the chance to show you a much better side of XO Hotels in the future.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Not clean not polite personnel
Şöyle doğal ve net bir İngilizce yorum yazabilirsiniz:
Unfortunately, my experience was disappointing. First, they were not helpful at all with the booking issue caused by their own website and tried to solve it by asking me to pay a significant extra amount. The room itself was spacious and comfortable, but the bed sheets and pillowcases were not clean and had visible stains. I expected much better in terms of customer service and cleanliness.
18 June 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Rukiye Ketenci,
Thank you for your review.
We are sorry to read that you were disappointed with your stay.
Regarding the booking, as clearly stated on our website and booking confirmation, the maximum occupancy of a quadruple room is four persons. A child of three years old is also considered a person for occupancy and fire safety regulations. Unfortunately, accommodating five persons in one room is therefore not permitted. There was no error on the hotel's side in this matter, and our staff were required to follow the applicable safety regulations.
We are also concerned to read your comments regarding the cleanliness of the room. If there were any issues with the bed linen or the room upon arrival, we kindly ask guests to inform reception immediately. Our reception is available 24/7, and we would have gladly arranged for our housekeeping team to revisit the room and address any concerns right away.
We regret that your stay did not fully meet your expectations and thank you for sharing your feedback.
Kind regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
XO is the way to GO.
Great hotel
Great hotel. Good location. Nice, beautifull and clean rooms. Easy checkin and checkout.
18 June 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Annika Van Der Boom,
Thank you for your lovely feedback.
It’s easy to picture your stay—arriving in Amsterdam, checking in smoothly, and stepping into a beautiful, clean room where everything feels ready and comfortable. That effortless start and finish is exactly what we aim to offer at XO Hotels.
Many guests appreciate this combination of easy check-in, well-maintained rooms, and a convenient location to explore the city. Our team works hard to keep every stay consistent, so you can simply enjoy your time without any hassle.
For your next visit, booking directly with XO Hotels gives you a 10% discount, city tax included, and a bit of extra flexibility to make your stay even smoother.
We hope to welcome you again soon for another easy and comfortable stay in Amsterdam.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
A terrible
A terrible, foul-smelling room, lots of stairs, meager breakfast, and dirty carpets. The worst hotel I've ever seen!
18 June 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Çağlar Eradaş,
Thank you for sharing your experience.
We’re truly sorry to hear that your stay did not meet expectations. Arriving in Amsterdam and stepping into a room that doesn’t feel fresh or comfortable is not the experience we want for our guests. If this had been reported during your stay, our team would have acted immediately to inspect the room, address the smell, and offer a suitable solution to improve your comfort right away.
Cleanliness and a welcoming atmosphere are core standards at XO Hotels, and many guests value our clean rooms, comfortable beds, and supportive team. Your comments about the carpets, breakfast, and overall condition are taken seriously and help us improve where needed.
Our team is always available on-site to resolve concerns quickly, so guests can enjoy a smooth and pleasant stay in Amsterdam.
For a future visit, booking directly with XO Hotels includes a 10% discount, city tax included, and direct communication for a better overall experience.
We hope to have the opportunity to offer you a much more positive stay next time.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
I was asked to pay 110 more in order to…
I was asked to pay 110 more in order to have my child with us . We booked room for two adult and a child . On the booking had only option for 2 years. Child is child . I was asked to book another room for my child , after haggling I was given option to pay 110.
I even requested for an extra bed still I was forced to pay .
12 June 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Ram Shah,
Thank you for your review.
We are sorry to read that you were disappointed by the additional charge during your stay.
However, we would like to clarify that, as stated on our website and booking platforms, a Standard Double Room has a maximum occupancy of two persons. For safety and fire regulations, any child above the age of 2 is also counted as a person. Therefore, three guests cannot be accommodated in a Standard Double Room, regardless of whether an extra bed is requested.
There was no error on the hotel's side in this case. Since your party consisted of three persons, it was necessary to upgrade your reservation to a room type that is legally permitted to accommodate three guests. The additional charge was therefore not for your child specifically, but for the required room upgrade.
Our staff explained the available options upon arrival and assisted in finding a suitable solution so that your family could stay comfortably and in compliance with the applicable safety regulations.
We appreciate your understanding and hope you otherwise enjoyed your visit to Amsterdam.
Kind regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
XO is the way to GO.
Spacious and lovely hotel
Spacious and lovely hotel, with large foyer and lots of seating with an outdoor terrace. We didn’t have breakfast here but the breakfast room looked large and inviting. We had a spotless and comfortable room with plenty of storage, a coffee machine and a mini fridge. The bed was really comfy. The rainfall shower was amazing, plenty of hot water and clean towels. We were facing the road but didn’t hear anything and from neighbouring rooms so the soundproofing felt quite good. Staff were brilliant, friendly and receptive, we had a small issue with our air con unit being rattly and noisy and mentioned it to the front desk. They looked into it straight away and called us as we’d left for the day by then and informed us they couldn’t sort it then and there but offered us a room change. Tram stop directly outside the hotel which takes you to Amsterdam in around 15-20 minutes. The only minor point and it is pretty minor is that we were staying in a double room for two and there was only one chair in there which made it tricky to sit in our room in the evening for two of us but it wasn’t a deal breaker. We really loved our stay and will definitely be back again later this year.
18 June 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Stacey McCarron,
Thank you for sharing such a detailed and thoughtful review.
It’s easy to picture your stay—coming back after a day in Amsterdam, stepping into a quiet, comfortable room, enjoying a warm shower, and settling into a really good bed. That sense of calm, even with the city close by, is exactly what many guests appreciate about XO Hotels.
We’re especially glad our team could assist you quickly with the air conditioning and offer a solution right away. That kind of responsiveness is something we aim to deliver consistently. It’s also great to hear you enjoyed the comfort of the room, the cleanliness, and the convenient tram connection just outside.
Thank you as well for your note about the seating—we’ll take that into account as we continue improving the guest experience.
For your next visit, booking directly with XO Hotels includes a 10% discount, city tax included, and extra flexibility to make your return even smoother.
We’ll be happy to welcome you back later this year—your comfortable spot in Amsterdam will be ready.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
The rooms are very old and dirty
The rooms are very old and doors don’t close correctly . Bathroom very dirty hair on floor and even on next day after cleaning still there . Breakfast is low level for a 4 star hotel in that price level . The lobby and restaurant area is like a production canteen .
16 June 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Mark Oldfield,
Thank you for sharing your experience so openly.
We’re sorry to hear that parts of your stay did not meet expectations. Arriving in Amsterdam and finding your room not as clean or well-maintained as it should be is certainly not the experience we aim to offer. If this had been reported during your stay, our team would have acted immediately to re-clean the room or offer a suitable solution to improve your comfort right away.
At XO Hotels, many guests appreciate our clean rooms, comfortable beds, and supportive staff, and we take consistency very seriously. Your comments about cleanliness, maintenance, and breakfast are important and help us stay sharp and improve where needed.
Our team is always available on-site to resolve issues quickly, ensuring guests can fully relax and enjoy their stay. When booking directly with XO Hotels, you also benefit from a 10% discount, city tax included, and direct communication for a smoother experience.
We hope to have the opportunity to provide you with a much better stay in Amsterdam next time.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
I would like to express my sincere…
I would like to express my sincere appreciation for George at the reception desk. He was extremely friendly, professional, and helpful from the moment I arrived. He assisted me with the check-in process and made everything easy and stress-free.
George went above and beyond to make me feel welcome, and his positive attitude truly made a difference during my stay. It was a pleasure meeting a fellow Romanian who provided such outstanding customer service.
Thank you, George, for your kindness, professionalism, and support. You are a great asset to the hotel, and I highly recommend this hotel because of staff members like you.
16 June 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Ion Bobu,
Thank you for sharing such a thoughtful message.
It’s easy to picture your arrival—being welcomed with genuine warmth, hearing a familiar language, and instantly feeling at ease after your journey. Moments like these truly shape a stay, and we’re very happy George could make your experience so smooth and personal.
At XO Hotels in Amsterdam, our team aims to create exactly this feeling for every guest: friendly, professional, and always ready to help. Many guests mention how much these personal touches, combined with clean rooms and comfortable beds, make their stay memorable and easy.
We’ll be sure to pass your kind words on to George—he will truly appreciate it. For a future visit, booking directly with XO Hotels comes with benefits like a 10% discount, city tax included, and direct communication with our team.
We hope to welcome you back again for another warm and effortless stay.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
very good and Friendly
15 June 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Marita Krekelberg,
Thank you for your kind words.
Sometimes it’s the simple things that stay with you—arriving in Amsterdam, being welcomed with a friendly smile, and feeling comfortable right away. That’s exactly the experience we aim to create every day at XO Hotels.
Many guests appreciate this warm and easy atmosphere, together with our clean rooms, comfortable beds, and convenient locations near public transport. Our team works hard to make every stay feel relaxed, reliable, and genuinely welcoming.
For your next visit, booking directly with XO Hotels gives you a 10% discount, city tax included, and a little extra flexibility to enjoy your stay even more.
We hope to see you again soon for another friendly and comfortable stay.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Good service
Good service. Sir George helped me with checking in and explained everything i had to know. Props to George!
16 June 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Zigo Kosten,
Thank you for sharing your experience.
It’s always a great start to a stay when you arrive and someone takes the time to guide you calmly through everything—so you can head into Amsterdam feeling prepared and relaxed. We’re very happy to hear that George made your check-in smooth and clear.
Our team at XO Hotels is there to make every arrival easy and welcoming, and it’s nice to see that personal touch being appreciated. Many guests value this kind of friendly support, together with our clean rooms and comfortable beds after a day in the city.
For your next visit, booking directly with XO Hotels gives you a 10% discount, city tax included, and direct communication for an even smoother experience.
We’ll be sure to pass your kind words on to George—he’ll enjoy the recognition.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Excellent customer service 24/7
Excellent customer service 24/7! The team is very kind and super-supportive!. Great location, nice and clean.
15 June 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
J.,
Thank you for your wonderful feedback.
It’s easy to imagine arriving at any hour and being welcomed with a friendly smile, knowing there’s always someone ready to help—day or night. That sense of constant support is something many guests value when staying at XO Hotels in Amsterdam.
We’re glad you enjoyed the clean rooms and convenient location as well. Our team works around the clock to make sure every stay feels smooth, comfortable, and reliable from start to finish.
For a future visit, booking directly with XO Hotels comes with extra benefits like a 10% discount, city tax included, and direct communication with our team whenever you need it.
We hope to welcome you again soon for another easy and comfortable stay in Amsterdam.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
This is my second time and again an…
This is my second time and again an amazing experience here. Clean rooms and helpful staff and you can't beat the location.
8 June 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Subrat,
Welcome back, and thank you for choosing us again.
There’s something special about returning to a familiar place in Amsterdam—walking into a clean room, being greeted by a friendly face, and knowing everything just works. We’re really happy to hear your second stay at XO Hotels felt just as smooth and comfortable as the first.
Many guests come back for exactly this reason: consistent quality, a great location near public transport, and a team that’s always ready to help. It’s great to know that experience stayed true for you.
For your next visit, booking directly with XO Hotels gives you a 10% discount, city tax included, and a bit of extra flexibility to make your stay even easier.
Looking forward to welcoming you for a third stay—Amsterdam will be ready for you again.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
"Thank You for an Absolutely Perfect Stay"
I stayed in a corner room on the second floor, and it was incredibly comfortable.
I think I caught a cold during my stay and kept asking the staff to increase the room temperature. Even though I made repeated requests, the reception staff always responded kindly and courteously. The room was also cleaned and organized perfectly every day.
The hotel's location was excellent, but what stood out the most was the friendliness and outstanding service of everyone working there. Their hospitality made my stay truly enjoyable. The breakfast was also fresh and well presented.
I've stayed at several hotels in the Netherlands, but this one was genuinely perfect.
I would especially like to express my sincere gratitude to all the staff for providing such a clean, comfortable, and pleasant environment throughout my stay. Thank you for making my visit so enjoyable.
12 June 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Jh Lee,
Thank you for sharing such a heartfelt experience with us ♥!
It’s easy to picture you settling into your corner room, wrapping up in comfort while Amsterdam moves quietly outside—and we’re especially glad our team could bring a bit of extra care when you weren’t feeling your best. Small moments like adjusting the room temperature or preparing a fresh, tidy space each day are where genuine hospitality really shows.
Many guests choose XO Hotels for that combination of comfort, cleanliness, and warm, attentive service, and it’s wonderful to hear this stood out to you. From a well-prepared breakfast in the morning to a cozy bed at night, our goal is always to create a stay that feels effortless and reliable.
For a future visit, booking directly with XO Hotels offers added ease with a 10% discount, city tax included, and direct communication with our team.
We hope next time you’ll enjoy Amsterdam in perfect health—but with the same comfort and care.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Some 1 star reviews are farcical - Great hotel
Well, before I started to write this review i looked at the 1 star reviews, can't believe its the same hotel they are talking about.
Yes the location is a little out of the centre but when you use a taxi, Uber or tram its 20 mins from the centre. There is a pub 10 mins away which serves good food and beer (10 mins away walking if that) which the staff directed us to. Breakfast each day had a good choice and set us up each morning. The staff were very helpful and accommodating and as for the rooms.
Rooms were made up each day with fresh towels, beds made and cleaned each day. Beds were very comfortable. Water available in machines each night. Safe wasn't working when we checked in and no iron by the time we got back in the rooms at 17:40 both issues were resolved.
As we got to know the tram system, we would have no hesitation in staying in the XO Couture next time we hopefully visit Amsterdam. Would recommend highly
12 June 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Chunky,
Thank you for taking the time to share such a detailed experience.
It’s great to picture your stay unfolding—starting the day with a good breakfast, heading into Amsterdam by tram, and coming back to a fresh, comfortable room in the evening. That balance between a calm location and easy access to the city is exactly what many guests appreciate about XO Hotels.
We’re especially glad you highlighted our team. Whether it’s recommending a nearby pub, resolving small issues quickly, or keeping rooms clean and welcoming every day, consistency and care are what we aim for. It’s nice to hear that even the small inconveniences were handled promptly and improved your stay.
For a future visit, booking directly with XO Hotels comes with added benefits like a 10% discount, city tax included, and direct communication for an even smoother experience.
We would love to welcome you back to Amsterdam again—this time you already know your way around like a local.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Lovely hotel super clean
Lovely hotel super clean
Good location
Would stay again
11 June 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Jessica Mckew,
Thank you for sharing such a lovely note about your stay!
It is always nice to imagine guests arriving after a day in Amsterdam, stepping into a fresh, clean room and instantly feeling at ease. That combination of comfort and a convenient location is exactly what we aim to offer every day. Many travellers choose XO Hotels for this balance, and it is great to hear it worked so well for you too.
Our team puts a lot of care into keeping everything spotless and welcoming, so guests can simply relax and enjoy the city. For future visits, booking directly with XO Hotels also comes with nice extras like a 10% discount, city tax included, and a little more flexibility during your stay.
We would be happy to welcome you back for another easy and comfortable Amsterdam trip.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Room was basic
Room was basic, it had a larger than normal bed. It was clean and comfortable. Bus stop outside to leyland train station then 2 stops to central station.
13 June 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Tony Keane,
Thank you for your feedback, it’s great to hear you found the room clean, comfortable, and with a good-sized bed!
We can picture your trip: settling into a cozy room, then stepping outside to catch the bus right in front of the hotel, hopping two stops to the central station and exploring Amsterdam with ease. That simple, smooth connection is exactly what many guests appreciate at XO Hotels.
Our team works every day to keep rooms comfortable and reliable, so guests can enjoy a relaxed stay from start to finish.
For your next visit, booking directly with XO Hotels gives you 10% discount, city tax included, and a free first hour of late check-out—perfect for a slower start before heading home.
Hope to welcome you again for another easy and comfortable stay in Amsterdam!
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Everything was excellent
Everything was excellent. My recommendation would be to add some more comfortable pillows and a spare pillow in the closet.
14 June 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Edite Marques,
Thank you for your wonderful feedback, it’s great to hear that everything was excellent during your stay!
We can imagine your experience: settling into a comfortable room, enjoying a good night’s sleep, and simply relaxing after exploring Amsterdam. Comfortable bedding is such an important part of that, and we appreciate your suggestion about adding more comfortable pillows and an extra one in the closet.
If this had been mentioned during your stay, our team would have gladly provided additional pillows right away to make your rest even better. We’re always ready to help on the spot to ensure guests feel fully comfortable.
Many guests choose XO Hotels for the combination of friendly service, clean rooms, and a reliable experience—exactly what we strive for every day.
For your next visit, booking directly with XO Hotels includes 10% discount, city tax included, and a free first hour of late check-out.
We’d love to welcome you back for another comfortable stay in Amsterdam!
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Let's face it you get what you pay for
Let's face it you get what you pay for. I booked this for a few nights to attend a gig at the Ziggo Dome, bed and breakfast and non refundable. Because I know better than Google we deviated from the route and the area didn't feel particularly safe, with gangs of young lads hanging around some of the lower rent blocks of flats. This, along with the extensive building work going on in the area, probably contributed to a bit of a negative impression before we arrived and checked in. We were assisted with a quick check in and directed to the neighbouring block (the hotel is in two buildings on the lot). Security seems good - card reader on external doors - but a smoking staff member tailgated us so not so sure how effective it will be.
We got into the room and it was a great size and well appointed but the windows were wide open - the room smelled strongly of cigarette smoke and, opening the bathroom door, there was a smell of drains. I thought the room seemed clean enough but when I tried the bed the smell of smoke was strong and I knew there'd be little chance of a good sleep. My wife had a good look at the room generally and said that the carpet was dirty so overall we got the impression of uncleanliness and a sketchy area - my wife said she wouldn't feel safe coming back late at night (as we were planning) and we felt that the cleanliness of one room tends to reflect the general state.
So we made a snap decision and just cut our losses and booked another hotel right beside the venue for half the rate they were offering when we first looked for a hotel stay. We left without saying anything and checked out the next morning, telling them why and saying that the open windows pointed to the fact that the smell was known about but we were told that windows are left open as a matter of policy. Personally I don't buy it - very few windows were open when we arrived either time - but we could be wrong. Anyway I asked for a goodwill refund of one night and was politely refused because of the terms of booking and the fact that we hadn't given them a chance to remedy the complaints about the room, which I do accept.
The reviews of the hotel are generally positive and I understand the price/quality balance and the fact that we just left rather than giving the hotel a chance to try to remedy the situation but there are some very negative reviews as well which reflect our impressions and experience.
You learn from experience and whilst the walk from the Ziggo is acceptable there are better options closer for, in our case and at the last minute, not a great deal more.
9 June 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Mr. Johnson,
Thank you for taking the time to share your detailed experience—we truly appreciate the openness.
We understand how important first impressions are, especially when arriving for a concert trip. Walking into a room that doesn’t feel fresh or comfortable can immediately affect the whole stay, and we’re sorry this was your experience. If these points had been reported at that moment, our team would have acted straight away—offering a new room or resolving the issue—so you could still enjoy a relaxed evening and a good night’s sleep. Our reception is always ready to step in quickly.
Many guests choose XO Hotels in Amsterdam for the convenient location near venues like the Ziggo Dome, combined with spacious rooms, comfortable beds, and a team that aims to provide a consistent and reliable stay.
We hope one day you might give us the opportunity to show the smooth and comfortable experience many guests enjoy when visiting Amsterdam.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Everything was excellent
My stay at this hotel was very pleasant. Everything went easily from check-in to check-out. The staff is very friendly, and breakfast is phenomenal. The hotel is clean, tidy, and quiet. The location is perfect, right next to the tram station. With one transfer to another tram in the city center, we were there in 20 minutes. The trams run constantly, and we never waited more than 5 minutes. I will definitely stay at this hotel again. Everything was excellent.
16 June 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Danijela Giljević,
Thank you for your wonderful review, it’s truly a pleasure to hear that your stay was so pleasant and everything went smoothly!
We can picture your experience: effortless check-in, a friendly welcome, a phenomenal breakfast to start the day, then stepping outside to catch the tram just next door and reaching the city center in no time. Coming back to a clean, quiet room after exploring Amsterdam is exactly the kind of relaxed rhythm many guests enjoy at XO Hotels.
Our team works every day to keep that experience consistent—reliable, comfortable, and welcoming from start to finish.
For your next visit, booking directly with XO Hotels gives you 10% discount, city tax included, and a free first hour of late check-out—perfect for an even more relaxed start.
We’d be delighted to welcome you back again for another excellent stay in Amsterdam!
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Great experience
Great experience: very friendly staff, the room was spacious, very clean and well equipped. Tram 19 around the corner takes you to the center. Delicious breakfast.
Parking quite cheap for Amsterdam.
10 June 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Françoise Denayer,
Thank you for your great feedback, it’s wonderful to hear you had such a positive experience with us!
We can picture your stay: starting the day with a delicious breakfast, then hopping on Tram 19 just around the corner and heading straight into the heart of Amsterdam, before returning to a spacious, clean room to relax. That smooth combination of comfort, location, and friendly service is exactly what many guests appreciate at XO Hotels.
It’s also great to hear you found the parking convenient and affordable—something many travelers value when visiting Amsterdam.
Our team works every day to keep this experience consistent, so guests can enjoy a reliable and comfortable stay.
For your next visit, booking directly with XO Hotels includes 10% discount, city tax included, and a free first hour of late check-out.
Hope to welcome you again for another easy and enjoyable stay in Amsterdam!
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
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