Be carefull , wrong article availability information On the eshop the articles are mentionnes "On stock". Which is NOT true! It's on stock at the partner sales! So it take 3 weeks to come from... See more
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The communication was excellent and the service outstanding although it was a warranty claim there were no issues and luckly l kept the original invoice. Customer service is amazing and Rick was so ve... See more
First product purchased but seems like they have decent stuff, decent range at a fair price. Had some hassle with customer portal being down but customer service sorted quickly. Would recommend.
Everything was fine. I ordered two jackets and it took around one week to deliver, which is acceptable. Status updates via link in mail... One small downside: initial order mail was filtered by spam... See more
Company details
Written by the company
XLMOTO ist ein Unternehmen, das Ausrüstung und Teile für den Motorradsport anbietet. Unser Ziel ist es, ein einzigartiges Einkaufserlebnis und eine große Auswahl an Produkten zu unschlagbaren Preisen anzubieten.
Willkommen bei XLMOTO
Written by the company
- Kostenloser Versand ab CHF 200*
- Ab CHF 200 Bestellwert, mit Ausnahme von Sperrgut.
- 60 Tage Rückgaberecht
- Rückgabe sind binnen 60 Tagen des Bestelldatums möglich, solange die Ware unbenutzt und originalverpackt ist.
Contact info
Switzerland
- info@xlmoto.ch
- xlmoto.ch
4.5
Excellent
6K reviews
Asks customers to review
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The delivery was quite fast
The delivery was quite fast. And the products are very good.
19 March 2024
Motorcycle Clothing
I found exactly what I needed and at a reasonable price. Thank you, XLMOTO.
11 March 2024
Alles tip top merci!
12 February 2024
Good quality products and fast delivery.
24 January 2024
Prices are good
Prices are good. The selection is nice. It just takes a long time to get what you order.
3 January 2024
Everthing was perfect
Everthing was perfect - from ordering to delivery. And finally without additional cost.
16 November 2023
Fast/quality service
It was exactly how it was described, and delivery was fast. Love it :)
8 November 2023
Top of the pops
6 November 2023
Great
Payed with twint , traced the package with the swiss post ,received a week later , very good price , no extra taxes .
Great !
3 October 2023
Very good fast delivery!
12 September 2023
Everything was fine.
Everything was fine.
I ordered two jackets and it took around one week to deliver, which is acceptable. Status updates via link in mail...
One small downside: initial order mail was filtered by spam filter. Apart from that, great shopping experience
11 July 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Extremely slow shipping just to save a bit of money?
Extremely slow shipping just to save a bit of money?
Three business days after ordering an the order was still just marked as "acknowledged". Additionally, there is no way to speed up the shipping process even if you are willing to pay any extra fees. The Prices of the products are definitely really good but with a two week shipping time I can also order the same parts even cheaper from China... I will in the future rather pay a bit more in order to get a fairly quick delivery. There is much potential for improvement but once adressed, I am sure XLmoto can compete more effectively within the market.
13 June 2023
Unprompted review
Reply from XLMOTO Schweiz
Hello,
we are sorry to hear that your delivery was delayed. For some products there is a longer delivery time, because they are delivered directly from the manufacturers. The exact delivery time can be found on our homepage in the order status.
If you have any questions, please contact our customer service by mail.
Best regards
XLMOTO Team
damaged items and box..
27 April 2023
Reply from XLMOTO Schweiz
Hello,
thank you for your feedback. We are sorry you are experiencing these concerns. We will do our best to make your claim as simple as possible.
Please contact our customer service via E-Mail to find a solution.
Kind Regards,
the XLMOTO Team
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