Xentair International Ltd Reviews 386

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising their exceptional service and the high quality of their products. Customers consistently highlight the prompt dispatch and fast delivery of orders, often noting that items arrived well-packaged and as described. Many appreciate the helpful advice and clear communication from the staff, making the entire ordering process straightforward and stress-free. However, some people mentioned issues with delivery, including one instance where a purchase had not arrived and another where full postage was not paid, incurring extra costs. A few other people also felt that mounting screws were not included with their order, requiring them to examine another printer to understand what was missing.

What people talk about most

Product

Reviewers express satisfaction with the product, frequently noting that items are exactly as described, of... See more

Service

Users describe positive interactions with service, consistently praising its helpfulness, efficiency, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are exactly as... See more

Order

Customers had positive experiences with order, praising the ease of the ordering process and the prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We buy consumables and parts (Xerox) from Xentair quite often now and they are very good. They try to go the extra mile, ship the orders in good time and generally do a very good job. Their prices a... See more

Rated 5 out of 5 stars

I received absolutely amazing service from this company. Paul in particular was outstanding. I had a Xerox printer that looked like a complete write-off, especially with Xerox restricting access... See more

Company replied

Rated 5 out of 5 stars

I had a truly excellent experience with this seller. I ordered a WiFi kit for my printer, which was dispatched the same day—impressive speed! Unfortunately, the first kit wasn’t recognized by my p... See more

Rated 5 out of 5 stars

We've been frequently purchasing Xerox consumables and parts from Xentair and have been thoroughly impressed. They consistently strive to exceed expectations, delivering orders promptly and maintainin... See more


Company details

  1. Toner Cartridge Supplier
  2. Copier Repair Service
  3. Office Equipment Repair Service
  4. Printer Repair Service

Written by the company

We are Xerographic specialists and supply parts, toners, drums, spares and fusers for all types of Xerox, Konica, HP, Ricoh and other devices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

386 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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Rated 5 out of 5 stars

The guys at Xentair were friendly and …

The guys at Xentair were friendly and so helpful advising on what was required to fix our photocopier , great communication and our parts were well packaged and received very promptly
Highly recommend

23 January 2026
Unprompted review
Xentair International Ltd logo

Reply from Xentair International Ltd

Thank you for such a wonderful review! We are incredibly grateful for your support and thrilled to hear you had such a positive experience. Our goal is to always be a reliable resource for our clients, so please don’t hesitate to reach out if there is anything else we can do for you. We’re here whenever you need us!

Rated 5 out of 5 stars

It was nice working with this company

It was nice working with this company. Part was perfect for what I needed. However, the only thing that would have made it better would have been to include instructions on how to replace the part.

31 December 2025
Rated 5 out of 5 stars

Exceptionally good experience

The whole ordering experience was exceptional, and the part was shipped immediately. We ordered over a holiday period, followed by very poor weather, but regardless the part arrived quickly.

8 January 2026
Xentair International Ltd logo

Reply from Xentair International Ltd

Hi Pat. Thanks for your feedback. On checking your order, UPS delivered the package on the 6th of January to the address on your order. If this isn't the case, can you contact us so we can see what has happened. Thank you.

Rated 5 out of 5 stars

We've been frequently purchasing Xerox…

We've been frequently purchasing Xerox consumables and parts from Xentair and have been thoroughly impressed. They consistently strive to exceed expectations, delivering orders promptly and maintaining a high standard of service. While their prices are highly competitive, it's their exceptional service that truly stands out. The only downside is their limited selection, as they don't stock parts for some of our other equipment.

24 December 2025
Unprompted review
Rated 3 out of 5 stars

Extra customs fee costs more than object itself

It's a pity that for an object of 20 pounds, I have to pay another 30 pounds of customs (that I was not aware of) before it can be delivered to me.

30 November 2025
Xentair International Ltd logo

Reply from Xentair International Ltd

Hello Raf. We're sad to see a 3 star review for something that is totally out of our control. There are notices on the cart and checkout pages, and it's also in the terms and conditions that you agreed to. Unfortunately, when you buy things from outside of your country, customs and duties are always payable. Sometimes they go through unnoticed, but often there is a fee to pay. It's just how international trade works. We're always here if you need parts for your machine though, and if you need anything else, just contact us first so we can quote the delivery with all the duties and taxes paid for you. Thank you

Rated 5 out of 5 stars

Thank you so much!

Thank you so much!
Great service and fast delivery. The product is exactly as described.

9 November 2025
Xentair International Ltd logo

Reply from Xentair International Ltd

Thank you for your review.

Rated 5 out of 5 stars

We buy consumables and parts (Xerox)…

We buy consumables and parts (Xerox) from Xentair quite often now and they are very good. They try to go the extra mile, ship the orders in good time and generally do a very good job.
Their prices are as good as it gets but the service is what takes it to the next level.
The only thing that is not so good is the fact that they don't carry parts and consumables for some of our other machines.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

I left a previous bad review as I did…

I left a previous bad review as I did not receive my product which I have to say I feel bad about now, because the companies customer service man Paul has been outstanding and I think the problem was with Royal Mail and not Xentair. They have been more than accommodating and quite honestly one of the best customer services I have ever come across. So job well done Paul!

12 September 2025

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