XenonHIDs.com Reviews 40

I had placed an order for a kit and didn't receive any tracker for 3 weeks so I called to cancel and they told me it will ship this week although I told them to cancel because the site says ships in 24-48 hours not 22 days. so I ordered LASfit from amazon and got it next day. a week later after 4 weeks from my order date I received the kit from xenon and had to pay $20 to send it back. These people refused to cancel it after I notified them its 3 weeks late and I no longer need it and they still sent it on purpose to make me pay for shipping back for canceling.

I feel compelled to write a review as I don’t normally 0 I would. First of all their ratings on their website are fake and generic. Phone system is no functioning. Emailed multiple times to cancel order and to speak to someone but order was sent anyway. Now I had to return items at my expense. Absolutely terrible company

I had a light and ballast both go out 5 months ago and keep getting told they don't have any and will not honor a refund or better product.

Don't waste time and money with this company I been waiting 3 months to get my replacement but they don't answer, lifetime warranty it's not true and they have a really poor quality on their products

Absolutely horrible customer service! Took over a week to get shipped put and asked them on several occasions to just cancel my order, because I couldn’t get any responses from them on when I would receive the headlights, do not recommend using these people for anything, still trying to return the lights as I don’t even want to have anything of their’s

We purchased both a highbeam and low beam kit for our son for Christmas. The lights didn’t fit and the lights didn’t work. We made several attempts to contact customer service by phone only to be greeted with a message that indicated that their call center was closed. It didn’t matter what day or time you tried to contact them via phone you received the same message and the call hung up on you. We’ve made three separate request to get the required returned refund shipment label with no response. After our third and final attempt to receive a response back we had no choice but to file a complaint with the BBB. Overall this is by far the worst on the Online shopping experience my son’s Christmas was ruined we are out $263 and this is the worst customer service ever

Shipped the bulbs that wouldn't fit my vehicle and won't answer the phone, email, or refung request. Always get message to call during business hours even during business hours. Terrible company. I view this site and business as a total fraud. Credit card payment services need to reject all future purchase attempts as fraud and refuse to process the transaction. I'm in the dispute process with my bank.

Don’t waste your money with this company they wont replace your product when there is a problem with it. They have computer generated email that keep saying they have quality issues but still advertise that same brand of light on their website. I suggest buy at amazon.com you will get your money back for sure not with xenonhids.com

They sent the wrong warning cancel plugs spent 230$ w them,I had to alter the plug to get it to go in the other plug because I need lights and I already took everything apart.what a joke contacted and wrote 4 emails and nothing at all.big name garbage and garbage service. What a waste. If that’s how it is,here’s the truth for everyone to know....

This company will process your purchase immediately but is unresponsive when you need a return, refund, or exchange. I have been trying for over two months to get a refund for merchandise that was returned to the company back on 3 January 2020 (confirmed by USPS). Their phone line is closed during business hours, the person on the chat line says they are having problems with the phones. Yeah right! Numerous emails have been sent to their sales and support folks only to be ignored. I got the BBB involved and they made several attempts to contact the company and didn't have any luck either. STAY AWAY FROM THIS COMPANY!!

TERRIBLE experience. It is nothing but ebay products wrapped in a pretty website. Terrible customer service. They claim a lifetime warranty but you have to wait two weeks for them to process the claim. Less than a year and I have had a headlight go out twice. Complete, low quality junk. DO NOT BUY!

DO NOT USE THIS COMPANY. The service is substandard

Customer service non-existent! Chat line is a joke, just used by them to avoid dealing with you. Government should take action.

I ordered bulbs in November. They didn't ship out the correct harness to fit my car. They said they would do that (December 20th). Never received them, even after "chatting" with their customer department 6-7 times. Its been 7 weeks since they promised to send out the correct connector, and nothing.
I want to return bulbs for a full refund, but they won't contact me.
I get a standard "we will escalate" But still nothing.
Never buy from this company. Doubt they are a real company anyway.

Worst customer service on the internet. Can not contact by phone, always overloaded with calls, just an excuse so they don’t have to help you. Email contact only, will take three days or more before they return comment. Lifetime warranty is crap, they won’t return your emails so no service is available. Don’t buy from these fools

Purchased LED light kit and cancelers but they have never shipped despite receiving 2 different tracking numbers for the post office, neither has ever been handed to the post office. I have used chat several times and been assured someone would call, but never received a call. I have called, however you just sit on hold and the are disconnected. I have opened multiple tickets and NOT one has been responded to. I am out $140 and there is noone to talk to.

Worst customer service ever. Went to their website and pick the car lights according to the year of the car using their wesite program . received the lights , which were not exactly the lights for the car . call customer service send them photos regarding the lights they indicated to me that I was looking at the fog lights, Iam not a car expert however I know
what are head lights. Customer service representative couldn't tell the difference between fog lights and headlights even With a photo provided. they informed me to return
the lights back and took weeks to refund me my money back. had to get my credit card company involved. I should have known that this was a bad business when you call them up exactly at 9 AM and you get a message that they are over whelmed with phone calls however if you go to their website under chat they will talk to you. They seemed to have time to talk on the chat line instead of picking up the phone. This is their way to avoid from people telling them their complaints over the phone.

Stay away! These people don’t know their stuff. I was told everything were going to fit perfectly a true plug n play...... turn out non of it fits with the factory components. Not to mention I’ve chatted online and called to double confirm fitment. The refund process is even worse, you have to fill out this what they called RMA form in order to initiate the process, no instructions no response nothing.......the online chat person is useless don’t bother at all

Received LED light conversion kit on my 2007 Tacoma in 2016 with a lifetime warranty. Last year I contacted XenonHIDs.com for a warranty replacement on a bulb purchased through their website for the kit. Got through on phone line easily and spoke with support. They sent a replacement right away. Last year I would have rated them 5 stars. However a few months later I had the LED bulb burn out on the other headlight and tried to contact them via phone for customer support no less than probably 20 times. Impossible to get through to a person. Their voice recording said to contact them through their website as they were too busy to answer the phones. So I proceeded to do as instructed. The voice mail and website promise that your request will be responded to within 24 hours or less. It is a joke getting anything done through communication with them of any kind. I have been trying to get a blown bulb warrantied for over 2 weeks now. Still no resolution. I don't know what happened to this company. It has gone from 5 star to 1 star in a matter of months. I have contacted them through their phone number, left message for return call, tried communicating through their Website contact page, and through chat. Very poor follow through on their part. What good is a lifetime warranty if you cannot get the company that offers it to take care of their customers? Very disappointing. I even offered to purchase the bulbs at my expense just to get a replacement. They refuse to sell a replacement bulb for the LED kits they sell. Still a no go. I recommend you look elsewhere for automotive lighting. I know I will.