Excellent support services! Although I had some difficulties to install the product my experience is very good. I received support very fast and finally I have what I wanted.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service, i bought a product that would not activate and got a refund.
Company replied
I just purchased a software license through the Wyrel website from the seller MS_GENUINE without any problems. It's completely trustworthy; they sent me the key within a couple of hours of payment. I'... See more
Company replied
I wholeheartedly recommend the seller, even though there was a slight delay, they responded and sent everything correctly. It's worth it when you find a good store; it worked and is original. You can... See more
Company replied
Company details
Written by the company
🎮 Digital Store for Gamers 🎮 🌟 Welcome to the world of gamers! Here, you can buy game keys, game cards, top-up cards, subscription cards, and software products. 🛒 🔥 Discover an incredible selection: from the latest game hits and exclusive in-game items to essential tools and software for productivity. 💻🎮 Whether you're enhancing your gaming experience or expanding your digital library, our store offers great prices, secure transactions, and fast delivery for every product. ⚡ Join our gamer community and enjoy a shopping experience made just for you! 👾
Contact info
Harju maakond, Tallinn, Kesklinna linnaosa, Pärnu mnt 142, 11317, Tallinn, Estonia
- support@wyrel.com
- wyrel.com
4.1
Great
437 reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SOFTPC very Reliable and delivers as promised
SOFTPC makes it a pleasure to do business with, as they are very reliable and deliver as promised. Most definitely will recommend them to Family and friends.
22 January 2026
Unprompted review
Reply from Wyrel
Your review was smoother than a perfect dodge roll.
Thank you for trusting us — we’re already preparing more flawless gameplay next time!
Scam and misleding price schemes
I did not get the DLC i paid for, the supplied code was invalid. Additionally, it had a price in AUD and switched to USD once i purchased. I ended up spending more than the product on steam due to this. They also don't let you create a dispute as the select product drop down is obsolete.
22 January 2026
Unprompted review
Reply from Wyrel
Dear Customer,
We are sorry to hear about your experience and understand how frustrating it may be when a product does not activate right away.
However, the description in your review does not fully represent the actual situation. The DLC you purchased cannot be activated without owning the base version of the game. In addition, the item was intended for a different platform, which caused the activation issue.
The seller, who was active and responsive in chat, was ready to provide all necessary assistance and guidance. If you still experience difficulties or need instructions on activation, please contact the seller directly through the chat — they remain available and willing to help.
Reply from Wyrel
Your feedback entered the chat like a glowing legendary sword.
We’re honored to wield your trust — and promise to keep striking true!
Reply from Wyrel
You just unlocked a new achievement — our hearts!
Your review has made us feel like champions.
Thanks for the amazing support.
Great attention!
13 January 2026
Unprompted review
Reply from Wyrel
Your review hit our hearts like a perfect parry.
Thank you for the awesome vibes — we’ll keep our reflexes sharp for the next round!
Reply from Wyrel
That review felt like hitting a double combo!
Thanks for your kind words — we’re fired up to keep improving and delivering even better results next time.
The seller was fast
The seller was fast, on first i couldnt activate the product but the seller helped me. All good,
10 January 2026
Unprompted review
Reply from Wyrel
That was no ordinary review — that was a rare drop of positivity!
We’re lucky to have you in our player base. Thanks for the boost!
Key Worked Great
Key was delivered as promised and I was able to activate successfully.
9 January 2026
Unprompted review
Reply from Wyrel
Your feedback entered the chat like a glowing legendary sword.
We’re honored to wield your trust — and promise to keep striking true!
I'm nervous and thought it wouldn't…
I'm nervous and thought it wouldn't come 🥺✨ but if it did! It's all right!! Thanks Ms_genuine
8 January 2026
Unprompted review
Reply from Wyrel
Your review was smoother than a perfect dodge roll.
Thank you for trusting us — we’re already preparing more flawless gameplay next time!
Reply from Wyrel
We're still loading... because your feedback froze us in our tracks with sheer awesomeness.
Seriously, that review came in like a supercharged lightning spell.
Thank you for being part of our journey!
Reply from Wyrel
That was no ordinary review — that was a rare drop of positivity!
We’re lucky to have you in our player base. Thanks for the boost!
Used license
My code took a long time to arrive, and when I entered the Windows 11 key, it already told me that the code was already in use.
22 December 2025
Unprompted review
Reply from Wyrel
Dear Customer,
Thank you for bringing your concerns to our attention on Trustpilot.
We deeply regret that your experience with the seller did not meet your expectations. Ensuring a positive resolution for every customer is our priority, and we are here to help.
Unfortunately, the information provided in your review does not match any orders in our system, making it challenging for us to locate your case.
To assist you effectively, we kindly ask you to contact our support team via ticket system on our website.
When you do, please mention that you are reaching out regarding your Trustpilot review—this will allow us to prioritize your inquiry and investigate the matter thoroughly.
Your feedback is invaluable in helping us improve both our processes and communication. We truly appreciate your understanding and look forward to resolving this for you promptly.
Thank you for giving us the chance to address your concerns.
Global-codes delivers the code keys…
Global-codes delivers the code keys ordered within 4 hours and top supplier of game platform codes. :)
19 December 2025
Unprompted review
Reply from Wyrel
That review? Absolute game-changer!
We’re stoked to know you had a great time — your support powers up our whole team.
Achievement unlocked: Happy Customer!
Reply from Wyrel
Dear Customer,
Thank you for bringing your concerns to our attention on Trustpilot.
We deeply regret that your experience with the seller did not meet your expectations. Ensuring a positive resolution for every customer is our priority, and we are here to help.
Unfortunately, the information provided in your review does not match any orders in our system, making it challenging for us to locate your case.
To assist you effectively, we kindly ask you to contact our support team via ticket system on our website.
When you do, please mention that you are reaching out regarding your Trustpilot review—this will allow us to prioritize your inquiry and investigate the matter thoroughly.
Your feedback is invaluable in helping us improve both our processes and communication. We truly appreciate your understanding and look forward to resolving this for you promptly.
Thank you for giving us the chance to address your concerns.
Took some hours to arrive but it worked…
Took some hours to arrive but it worked perfect at first try.
16 December 2025
Unprompted review
Reply from Wyrel
You just gave us the ultimate XP boost!
Your words make us want to grind harder.
Thanks for helping us level up — let’s keep going!
I wholeheartedly recommend the seller
I wholeheartedly recommend the seller, even though there was a slight delay, they responded and sent everything correctly. It's worth it when you find a good store; it worked and is original. You can definitely buy it because I was truly surprised by the authenticity of the product I purchased.
10 December 2025
Unprompted review
Reply from Wyrel
Your positive feedback means a lot to us!
At Wyrel, we focus on ensuring customer satisfaction by connecting buyers with reliable sellers.
We're delighted to hear that everything went smoothly for you, and we hope to see you back soon!
Beware of this scam
Beware of this scam. Terrible service. Inexistent customer service. Support message tells you to wait for 12h on your "instant delivery" order and blocks the opening of any new tickets. Will have to call my bank to refund the money.
4 December 2025
Unprompted review
Reply from Wyrel
Dear Customer,
Thank you for bringing your concerns to our attention on Trustpilot.
We deeply regret that your experience with the seller did not meet your expectations. Ensuring a positive resolution for every customer is our priority, and we are here to help.
Unfortunately, the information provided in your review does not match any orders in our system, making it challenging for us to locate your case.
To assist you effectively, we kindly ask you to contact our support team via ticket system on our website.
When you do, please mention that you are reaching out regarding your Trustpilot review—this will allow us to prioritize your inquiry and investigate the matter thoroughly.
Your feedback is invaluable in helping us improve both our processes and communication. We truly appreciate your understanding and look forward to resolving this for you promptly.
Thank you for giving us the chance to address your concerns.
Reply from Wyrel
Dear Customer,
Thank you for bringing your concerns to our attention on Trustpilot.
We deeply regret that your experience with the seller did not meet your expectations. Ensuring a positive resolution for every customer is our priority, and we are here to help.
Unfortunately, the information provided in your review does not match any orders in our system, making it challenging for us to locate your case.
To assist you effectively, we kindly ask you to contact our support team via ticket system on our website.
When you do, please mention that you are reaching out regarding your Trustpilot review—this will allow us to prioritize your inquiry and investigate the matter thoroughly.
Your feedback is invaluable in helping us improve both our processes and communication. We truly appreciate your understanding and look forward to resolving this for you promptly.
Thank you for giving us the chance to address your concerns.
Reply from Wyrel
That review was pure legendary status.
You’ve just boosted our morale to the next tier — thank you for being part of our adventure!
I haven’t got my code and I paid like…
I haven’t got my code and I paid like 30 minutes ago and customer service doesn’t respond
20 November 2025
Unprompted review
Reply from Wyrel
Dear Customer,
Thank you for bringing your concerns to our attention on Trustpilot.
We deeply regret that your experience with the seller did not meet your expectations. Ensuring a positive resolution for every customer is our priority, and we are here to help.
Unfortunately, the information provided in your review does not match any orders in our system, making it challenging for us to locate your case.
To assist you effectively, we kindly ask you to contact our support team via ticket system on our website.
When you do, please mention that you are reaching out regarding your Trustpilot review—this will allow us to prioritize your inquiry and investigate the matter thoroughly.
Your feedback is invaluable in helping us improve both our processes and communication. We truly appreciate your understanding and look forward to resolving this for you promptly.
Thank you for giving us the chance to address your concerns.
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