THM Reviews 

66
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Chaotic. Prices may look competitive but the service you get is dire. You can't register the App because it goes in circles and you can't enter the info it requires or receive sms. Password reset OTPs... See more

Rated 2 out of 5 stars

I needed to change my email address linked to my mobile number. After numerous 'phone calls, emails and continual unfulfilled promises from various customer service staff and spanning a period of mor... See more

Rated 1 out of 5 stars

Appalling level of service. Despite having plenty of money on my account I cannot make or receive call or texts meaning I missed an important call from my doctor today. I have tried to contact the com... See more

Rated 1 out of 5 stars

Awful experience. I had been using talk home calling cards for many years before I swapped to another company. Once I made a call to a mobile phone number, some credit remained on the card. Yet when... See more

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1.6

Bad

TrustScore 1.5 out of 5

66 reviews

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No recent history of asking for reviews

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1.6

All reviews

(66)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

On Pay As You Go account-check your…

On Pay As You Go account-check your balance and calls made. TH will deduct from your account for calls not made. On a regular basis.
Very few users check their balance. So Beware.

15 February 2020
Unprompted review
THM logo

Reply from THM

Hi, we are sorry for inconvenience caused, please share your concerns along with your Talkhome number at hello@talkhomemobile.com
we will check your details and assist you accordingly.

Rated 1 out of 5 stars

my advise is dont come anywhere near…

my advise is dont come anywhere near them. they trick you into buying their service which is one of the worst. They ask their own staff to put reviews! just to keep the company going. this is the worst company ever

11 February 2020
Unprompted review
THM logo

Reply from THM

Hi, Your review is very concerning to us. We would appreciate if you would contact our customer care team by writing to hello@talkhomemobile.com mentioning your Talkhome mobile number for assistance.

Rated 1 out of 5 stars

It doesn't work

It doesn't work. You call, and then it automatically disconnects.

What on earth is this - just a scam, or a completely useless ap???

28 January 2020
Unprompted review
THM logo

Reply from THM

Hi, this really does not sound right. Could you please share your contact details with us by writing an email to us at hello@talkhomemobile.com along with your problematic number. we are here to help you.

Rated 1 out of 5 stars

Hash

Theif theif in a broad daylight.
Mafia no-one can even touch them.
Even police.look after that many complaints and no action.
The government, police nobody investigate them.
Here is the proof of so many hard-working rip off their hard earned cash
I am asking the authorities to get on their tail and name and sham them in the court of law.

1 January 2020
Unprompted review
THM logo

Reply from THM

Hi, We’re sorry your experience didn’t match your expectations. Please write your detailed issue at hello@talkhomemobile.com along with your Talkhome number for assistance.

Rated 1 out of 5 stars

Very bad App and customer service

Very bad App and customer service. After i top up credit I couldn't make call and they refused to refund my money. It's has been a month asking either to refund my money or make the App work but no respond from the technical support team.

24 December 2019
Unprompted review
THM logo

Reply from THM

Hi, we are sorry for inconvenience caused, could you please email us your detailed concern at hello@talkhomeapp.com along with the number registered with the Talkhome App for assistance.

Rated 1 out of 5 stars

Topped up £10 and bought 2 £5 bundles…

Topped up £10 and bought 2 £5 bundles and set the second to recur when the first one finished and that didn't happen so rang customer services to try and get the second bundle activated as I had not used it and basically they said no and ripped me off totally useless!!!!

27 November 2019
Unprompted review
Rated 1 out of 5 stars

Thieves!!!!!!!!!!!

Thieves!!!!!!!!!!!
Shame on you talk home who ever you are taking advantage of hard working people using their hard earned money to buy your scamming services I really do not understand how you can be even let do this it needs to stop we buy these phone cards to speak to our families back home who some have not seen for years and it brings comfort when we speak to them so for you to take that away from us it’s a disgrace hope soon you will be caught out this is day light robbery you are committing you are no different to a thief shame on you never ever I’m going to buy this rubbish of your phone card disgusting

11 November 2019
Unprompted review
Rated 1 out of 5 stars

They are scam

They are scam
I bought a card and had £4.60 remaining balance but after 3 weeks tried to use the card it says your card is expired rip off

9 September 2019
Unprompted review
Rated 1 out of 5 stars

FIRST AND LAST TIME OF BUYING!!!

You supposedly get well over 200 minutes calling my particular destination, using 0207 code. However, after 12 minutes, an automated voice cut in telling me to input dialled number again???? and my call was then disconnected. I redialled, to hear that minutes remaining was now only 100????. How do 200+ minutes become 100, after only 12 minutes of talking time. Their website even had the bold faced AUDACITY to set out how many minutes you get calling a landline/mobile using the various dialling codes. I bought this card on the basis of what the website claimed, only to find its claims, in my personal experience, to be TOTALLY FALSE!!! This was my first time buying this card and will also DEFINITELY BE MY LAST

10 August 2019
Unprompted review
Rated 1 out of 5 stars

After making 1 call on the same day I…

After making 1 call on the same day I purchased a Talk Home Premium card it stopped working. I called customer services on 08713329189 to be told they blocked the card from working due to the retailer who sold me the card owing them money but then after complaining reactivated it for me. I've had the card for 26 days, have made 2 calls lasting max 2.5 hours and now cannot use the card as no more mins left. The card is meant to be valid for 30 days with normally 1000 mins or more. The people who run this are in my opinion scammers and I'll never buy this card again. Will report to trading standards.

28 May 2019
Unprompted review
Rated 1 out of 5 stars

Useless customer service

Useless customer service. I topped up my international calling card online with £20 and I should get a 10% extra but have not received any. 4 times I have topped up and nothing. I have emailed customer services 3 times and no response. I am seriously looking for alternatives. A company that doesn't realise they exist because of customers is not worth my penny. If I could give a zero rating I would have.

13 February 2019
Unprompted review
Rated 1 out of 5 stars

Call the police

Just give your £5 to somone else 280mins ended in 10mins no customer service in trying to find a higher power to complain about my wife use the card and found out its always the same 10mins 15 max somtimes she doesnt even get connected and the card goes to 0 credit

6 January 2019
Unprompted review
Rated 1 out of 5 stars

Why on earth would a company previously…

Why on earth would a company previously trusted by so many feel it's okay to rip of customers? If a card states to offer over 200 minutes and then after only 30 minutes it cuts off to announce 'credit remaining 1 pence' it just screams, rip off, scummed! Worse still, when you try to ring customer service the line goes unanswered. I was in the middle of a very emotional phone call and this is not the first time I've checked remaining credit to read zero......Clearly someone has realised that ripping off each customer £3 of the card they're on their way to a very healthy bank account!

13 October 2018
Unprompted review
Rated 1 out of 5 stars

Please be careful they do not give you…

Please be careful they do not give you the minutes advertised. The reason why you dont get the minutes advertised is because in the terms and conditions there are hidden charges. They charge you a maintenece charge everday. They also charge set up and aditional charges. They also count 1 minute as 4. So 1 minute used is 4 minutes gone. After all the hidden charges its not worth using the calling card. I would not recommend.

26 August 2018
Unprompted review
Rated 1 out of 5 stars

I bought an International card for the…

I bought an International card for the third time by mistake because in the shops of my area when you ask for mobile top up they still give you calling cards top up.
I have been asking for help to get the pin converted for several days and I got little to no help. Now when I call customers service and I try to get in contact with the team my phone call is bounced all the time. I even sent an email a week ago asking for help from the team and I habe heard nothing. I was calling today to get my PAC number and my phone call is bounced whenever I try to get in touch with the customer service team. I have sent an email out today to get my PAC number . All the other numbers to get in touch with someone are subject to some sort of payment. And I can't call these numbers because I don't have money for top up and I have been trying to get help with that.
If someone is reading this and thinking about joining Talk home RUN before you get yourself in a mess .

3 August 2018
Unprompted review
Rated 1 out of 5 stars

I have been a customer for years and …

I have been a customer for years and now their service is the worst it's ever been.I topped up my account but it didn't show so I got in touch with their customer who were very useless and rude.After one minutes phone call I get notified that my £20 top up has run out.
STAY AWAY FROM THEM!!!

13 February 2018
Unprompted review

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