THM Reviews 

66
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Chaotic. Prices may look competitive but the service you get is dire. You can't register the App because it goes in circles and you can't enter the info it requires or receive sms. Password reset OTPs... See more

Rated 2 out of 5 stars

I needed to change my email address linked to my mobile number. After numerous 'phone calls, emails and continual unfulfilled promises from various customer service staff and spanning a period of mor... See more

Rated 1 out of 5 stars

Appalling level of service. Despite having plenty of money on my account I cannot make or receive call or texts meaning I missed an important call from my doctor today. I have tried to contact the com... See more

Rated 1 out of 5 stars

Awful experience. I had been using talk home calling cards for many years before I swapped to another company. Once I made a call to a mobile phone number, some credit remained on the card. Yet when... See more

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1.6

Bad

TrustScore 1.5 out of 5

66 reviews

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1.6

All reviews

(66)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I bought £5 rechargeable International…

I bought £5 rechargeable International calling card and pin number is not working ... there is no proper system to rectify the problem straightaway. I email them..not received any reply yet.
I have seen a lot of people complained before me but
still the company not seems to do anything to correct
SHAME ON THEM

17 February 2021
Unprompted review
Rated 1 out of 5 stars

This is the worst service ever

This is the worst service ever. They are thieves, don’t use.
I bought a calling card and barely used it just for them to say my card has expired. They are scammers. Reaping where they didn’t sow.

10 January 2021
Unprompted review
Rated 1 out of 5 stars

Thieves. SCAM. THEIR PIN NUMBERS DONT WORK

Thieves.. just bought a £5 calling card and when I try to make a call, it tells me pin number doesn't work.. How??? Do not waste your money... funny thing is many years back this used to be a legit company, I used them plenty of times without issues.. but now it seems they've become a SCAM!!!!! SO SAD..

Update.
I've just tried the card again and guess what, it now tells me my card has no credit.. I haven't even used it.. this should be illegal..

15 November 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Service HIGHLY RECOMMENDED....

Excellent service delivery on time highly recommended. Customer service is 100% you do not have to wait long in the queue I only waited 30 seconds customer service agent solved my problem.

Much better then Lyca, Lebara even Vodafone network. They use EE network 110% coverage all over UK.

Highly Recommended
Thank you.
John Smith

12 November 2020
Unprompted review
Rated 1 out of 5 stars

Thieving company

Thieving company. I topped up £15 and used about £2 airtime. A week later I want to make another call and guess what, my airtime balance is Zero! Will never use this company again.

1 September 2020
Unprompted review
Rated 1 out of 5 stars

Awful experience with this company

Awful experience.
I had been using talk home calling cards for many years before I swapped to another company. Once I made a call to a mobile phone number, some credit remained on the card. Yet when needed to use for another call, I repeatedly got frustrated by the message telling the card had no credit. I decided to purchase the card online and top it up when needed and likewise ended up losing the rest of the credit after one use only. The last time, I lost £6.70. I eventually stopped using it and pleased dealing with another company.

14 August 2020
Unprompted review
Rated 1 out of 5 stars

I’ve just bought £5 calling card again…

I’ve just bought £5 calling card again to start it says i have 100 minutes and run out in 14 minutes pin 1181015115 can someone but a word to it?

22 June 2020
Unprompted review
THM logo

Reply from THM

Hi, Thank you for writing to us. We apologize and we'd like to look into this for you. Please send us an email on hellotalkhome@nowtel.co.uk along with the PIN number so that we may identify and rectify the issue.

Rated 5 out of 5 stars

I am on payg its the same as now mobile…

I am on payg its the same as now mobile I am on both networks they have done nothing but help me I love the service from both networks highly recommend them both

11 June 2020
Unprompted review
THM logo

Reply from THM

Hi, Thank you for posting a review and we’re glad to hear that your experience was of the quality you expected.

Rated 1 out of 5 stars

THEIVES - I used Talkhome website to but a £10…

I used Talkhome website to but a £10 topup but the website stated the transaction didnt go through. I tried again and received the same message.

I only wanted one £10 topup. You subsequently emailed confirming both transactions went through.

Congratulations on having a faulty website.

I will NEVER use your system again as I cant trust it. TELL YOUR CEO maybe someone there has some sence to fix it.

18 May 2020
Unprompted review
THM logo

Reply from THM

Hi, We are sorry for inconvenience caused, we will definitely refund your money back in to your account. Please write your detailed concern at hello@talkhomemobile.com for assistance.

Rated 1 out of 5 stars

I Bought a top up on march 11th cannot…

I Bought a top up on march 11th cannot get in to my account as it says my card has expired and i have been unable to make any calls

17 April 2020
Unprompted review
THM logo

Reply from THM

Hi, We are sorry for inconvenience caused, please write your concern at hello@talkhomemobile.com along with your problematic number for assistance.

Rated 1 out of 5 stars

Scum of a company…

How's this scum of a company allowed to work is beyond me. You top-up their calling card and if you don't use it for few days they deduct your credit with no reason. I've actually reported them to the financial omdusman ethical standards.

29 March 2020
Unprompted review
THM logo

Reply from THM

Hi, We are sorry if you faced any issue, please write your detailed issue at hello@talk-home.co.uk
our team will assist you.

Rated 1 out of 5 stars

Completely waste of time nothing really…

Completely waste of time nothing really works on there

28 February 2020
Unprompted review
THM logo

Reply from THM

Hi, We wish to investigate the reason that makes you say this. Kindly share your concern in detail by sending us email at hello@talkhomemobile.com
We'll look into it. Thank you!

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