Zurich Insurance UK Reviews 

Do not use this company for travel insurance! I spent months supplying them with all my documents, dealing with different people, having to send documents several times, and only to receive a tiny amount of compensation in the end. They didn't cover any of my flight and accommodation costs when I couldn't fly due to a natural disaster! When I put in a complaint, it took them another few months to investigate - only to come back with 'sorry, there is nothing we can do'.

This was the best consultation I’ve had with a finance company , the girl on the phone was lovely and took her time to speak to me clearly

I was hit by a driver insured by Zurich with my 11 year old daughter in the car after they suffered a medical episode. My car had just been picked up from passing its MOT. The driver has admitted liability to Zurich and the police and now over 2 months later Zurich have stopped responding to my insurance company. This accident could have killed myself and my daughter but we were lucky. We stayed with their driver, while I peeled the door off the car and checked for vitals and signs of fire. My 11 year old daughter called the police and got the air ambulance out. My friend who was a witness in a car further back helped to calm and reassure their driver while I liased with police about what happened, medical status of the driver and direct traffic on a main road. I am absolutely disgusted how Zurich have handled this I am a lone parent and rely on my car heavily for work and supporting my children. I was a decent and caring person as were everyone else involved. The police have also had nothing but trouble in dealing with these. We are now having to go to court to get the settlement stress I really didn’t need while caring for a parent recovering from cancer.
Do not give this company your business.
Hello Nicky I have not received a message this incident is still ongoing and you are now refusing to cooperate with legal proceedings. Your driver who is not over sound mind is now saying my vehicle was not involved. How can you let people with certain medical conditions even have insurance!

Actually one star is too good, recently booked a holiday in Cornwall at a hotel, 10 days before we were due to leave my wife had an ice skating accident and broke her arm, fortunately she had taken out cancellation insurance with Zurich so thought it would be a formality..with countless emails, phone calls, paperwork, accident proof, doctors and hospital letters confirming we’ve been given total runaround and on 4 occasions Zurich employees hung up on us

No problems at all using this company great service throughout.

It was straight forward no problem

I had a policy which I had taken out 30 years ago and forgotten and the team painstakingly tracked me down even though I had moved address

Applied for £80,000 5 year term assurance for IHT purposes as a fit 57 year old. Having just had a well man clinic and given a clean bill of health and being on no medication I did not think there would be an issue. As I had requested a cognitive test which was deemed I had no issues I was astounded Zurich declined cover on this single, none issue. Applied to three other providers, same sum assured but for 10 years and not 5 years and all accepted me without any increase to premiums or exclusions. My advice to anyone over 50, don’t waste your time, apply to an alternative provider to Zurich.
Application reference PUW01Z69Z

I was able to speak to an actual person who was helpful knowledgeable and spoke in plain language.
I didn’t have to wait long for my call to be answered either so dealing with my enquiry was quick and simple.
A 10/10 experience.

Be very careful when using Zurich.

I made a claim and had endless problems which I have detailed in previous reviews.

However I recently came to find out there were duplicate charges included in my settlement figure. This was only picked up when I queried why the total settlement value was so high.

I feel this is a clear lack of controls to allow for this to happen.

Some months ago I had a water leak in
to my home from the apartment above. It caused much damage & upset. Plus all the work to restore things to ‘Normal’
I phoned Zurich in despair if I am honest, as one hopes they can assist. I spoke with Karen who couldn’t have been more understanding & helpful. She immediately made me feel more at ease. Plus she did everything she promised & kept in touch. As time went on a number of excellent staff members contacted me to make sure all was progressing well. I couldn’t have asked for more. It was perfect & many thanks to all concerned. David M (Leeds)

Zurich provided life cover and critical illness cover for my wife and I. When I got sick, Zurich paid out without quibble enabling me to focus on recovery. Absolute professionals. 100% recommend, no trying to wiggle out of paying like other insurers.

The company I worked for in the 1990s offered to a pension scheme which employees could add to. The provider at the time was Allied Dunbar.
This later became Zurich. I watched as the fund grew steadily over the years.
I am now in the process of turning this fund into a drawdown pension.
I am amazed at the transfer value!
Excellent investment!

Friendly, efficient and very knowledgable service offered with the minimum of fuss. (No long wait time to get my call answered, a real bonus these days!!) 10/10 for an excellent service all round!

I was concerned I was going to have a difficult conversation I was treated with respect professionally and extreme patience and great advice to there detriment really impressed

Zurich’s travel insurance and its assistance partner completely failed us after a serious accident abroad. Our claim was registered promptly and we contacted their emergency assistance before urgent surgery, but received no clear authorisation, no repatriation plan and no practical help. Instead, Zurich later capped our emergency medical claim at the hypothetical cost of an air ambulance that was never actually offered, leaving us tens of thousands of euros out of pocket despite paying a €65,000 hospital bill ourselves. Communication was slow, confusing and often factually wrong, with repeated delays and no guarantee of payment to the hospital, causing huge financial and emotional stress at a time of medical crisis. We were abandoned in a foreign country for months with no assistance or financial support. And Zurich, you've already given us your final response, so no need for performative messages here!

Where do I start probably the worst experience I've ever come across..had a shower tray leak from shower and started a claim. Once dried I notified Zurich I don't wish to continue with the claim as it was minimal damage and don't wish to proceed with any claim..took out the policy through sky protect then it became Zurich....we can't close your claim till you've completed a questionnaire once again don't wish to proceed. Just got bombarded with questionnaires off third party companies and unfortunately I didn't do the questionnaire as I thought it was a scam..then I receive a e mail that my policy had been terminated because of this. Everywhere I tried within the one hour they gave me would not insure my house no matter what I said they had put a marker on the database and nobody would touch me for house insurance. The day after being up all night as I couldn't sleep in a mortgaged house with no insurance I was up first thing got no joy and was told my policy had been cancelled because I failed to disclose information so they basically blacklisted me for not filling in the questionnaire...could live with that but now nobody would insure our property...phone call after phone call to be told somebody will ring back in 48 hours was unbelievable so I put a complaint in and finally they agreed someone will ring back...aran in complaints he refused to give his last name (failure to disclose information 🙃)said the block on the database couldn't be removed and there is nothing they can do and it will remain there for 5 years..all this for not filling in a questionnaire was beyond a joke they had it in writing I didn't wish to claim .more phone calls and still nobody would insure me then another company said we need it in writing that the claim had ended because its showing live even though Zurich said it had been closed..one last phone call to Zurich and it was like jesus answered..can I have proof that my claim had ended with no costs....oh you have one settled claim and one live claim but both the same claim number this is wrong the absolute jokers thats why I couldn't get insurance ..that woman was a godsend..new insurance sorted but first question was have you ever been refused insurance..yes what for? Not filling in a questionnaire that was coming through third party sites..so now I'm paying premium insurance for five years as its on database but I'd rather be paying that bit more than with this company..if I was ever offered Zurich insurance again I think I'd just blow the house up with me in it...thanks to the lady that spotted i had 2 claims one settled and another for same thing that was unsettled..nearly 24 hours to get house insured...if you ever want to feel like you've been on you've been framed takeout a policy..Kelly curt thank you so much more sense in 10 seconds than in 9 hours

My plan matured without my knowledge and Zurich’s attempts to reach out to inform me were almost non-existent. As a loyal client of their’s for over 3 decades, my experience of their services can only be described as unacceptable, if not worse!

I just can’t believe that has been one year ever since my new laptop and IPad has been broken on my travel abroad.
When I made a claim I was asked if it was behind Repair and yes it was. What they do expect that I bring broken gadgets from abroad to prof that I’m not making a false claim? I’m still fighting for my rights

It helped me retire early.