ZOEVA Cosmetics Reviews 11,059

TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

There is no point to have only a great product and a lovely insta. You need logistics and infrastructure. Also a bit of advice. You offer people products, when tou are in no position to deliver them,... See more

Company replied

Rated 5 out of 5 stars

I’m genuinely impressed with the quality of these products. The eye pencils are absolutely amazing - they glide on effortlessly, are incredibly smooth, and the pigmentation is outstanding. I’ve nev... See more

Rated 5 out of 5 stars

Fantastic products and equally impressive customer service from Julie. I have 8/9 eye pencils and they are brilliant as is the lip pout pencil amongst other purchases I’ve made. I had previously... See more

Rated 5 out of 5 stars

I’ve purchased a couple of these eyeliners now in different colours and they’ve all been lovely so when a new colour caught my eye I had to order it straight away! The process was quick and easy and I... See more

Company details

  1. Cosmetics Industry
  2. Beauty Product Supplier
  3. Cosmetic Products Manufacturer

Written by the company

At ZOEVA, love is at the heart of everything we do. We are convinced that makeup is much more than just a beauty product. It is an expression of individuality, strength, and above all, self-love.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

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Rated 4 out of 5 stars

My order was delayed

My order was delayed, but Zoeva Cosmetics saved the day and helped me very much.
As the order seemed to have vanished, they have now sent the order again.

19 March 2026
Unprompted review
Rated 4 out of 5 stars

Quick delivery

Quick delivery. Ordered 6 metallic pencils and they are of good quality. I would have wished a bit more sparkle in the metallic. On the advertisement it looks more bling than in reality. Besides that, excellent product.

25 February 2026
Rated 5 out of 5 stars

Excellent

I have used lots of make up over the years Zoeva products are lovely . Long lasting and such lovely eyeliners for my eye colour . Will definitely order in the future .

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Zoeva shouldn't be in business if they haven't got thick skin enough to take a bad review

My order 120356984

Zoeva gave me a pink eyeliner but it was yellow and was not as described. Their Customer Service is disgusting, the Customer agent attitude is very bad, and I am suing them for breach of consumer rights. Oh yes I am, and I am suing trust pilot for taking down a genuine review, which I gave them the proof to show this was a genuine review but they took it down cause they dishonestly said it was fake. This is defamation, especially after I furnished order Number, purchase documents emails, refund notices the transaction ID
trust pilot are scammers and Zoeva obviously paid them to take my review down.
And I don't care how many times you pay trust pilot to take my review down I will be putting it back up every time and every time you are going to look worse and worse, so how dare you try and silence me!
Zoeva has no ethics or morals, and I am going to the CMA, ICO and whomever else I can about them and Trustpilot

12 March 2026
Unprompted review
ZOEVA Cosmetics logo

Reply from ZOEVA Cosmetics

Hi Beverley, We’re sorry to read about your experience and understand that this situation has been frustrating for you.

We would like to clarify that we did not request the removal of your review due to its content. Trustpilot independently manages and moderates reviews according to their own guidelines.

As previously communicated, we have already processed a full refund for your order in order to resolve this matter for you.

We always aim to support our customers in a fair and respectful way and regret that your experience did not meet your expectations.

If you have any remaining questions, please feel free to contact us directly via email.

Best regards,
ZOEVA Team

Rated 3 out of 5 stars

The color fades very fast as the…

The color fades very fast as the pigment density is too little.

23 February 2026
ZOEVA Cosmetics logo

Reply from ZOEVA Cosmetics

Hello Alexis, We’re sorry to hear that our Velvet Love Eyeliner did not meet your expectations. We completely understand that it can sometimes be difficult to choose a product when you can only experience it online beforehand.

Our Customer Care team has already reached out to you with a suggested solution, and we’d be happy to hear back from you.

Best regards,
ZOEVA Team

Rated 4 out of 5 stars

Lovely product

Lovely product, glides on nicely. unfortunately I chose the wrong colour for me. It was a lot deeper/vibrant than I was expecting. Should have gone for a softer shade. Having said that texture is lovely, good coverage and the free sharpener a bonus. Delivery was speedy.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

Great experience! Good quality products, quick delivery! Had no problem so far! Would definitely recommend to any make up lovers!

1 March 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love Zoeva products

I absolutely love Zoeva products, the eyeliners are honestly the best I have ever had. They glide on effortlessly and stay put all day and sometimes when I'm feeling particularly lazy, into the next day!
Their lipsticks are creamy, and hydrating and again,stay put without needing touched up.
I recommend Zoeva products to everyone, not just for the quality and value for money but for their philosophy and positivity. They embrace women supporting women; not for a catchy business slogan but because they actually believe it.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Great product

The advertising is great, it caught my eye and after watching a few times I wos sold. The product arrived fast and wos lovely packaged, the product itself is very good, I had doubts but a little practice and u do get the same effect as shown, the sublte shimmer, it gives a lovely smoky eye and easy to apply when you get used to it. I would defo buy again.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Confirmed customer

Love your eye shadow colours, they add glamour and sparkle to my eyes. And thank you for the shadow pencil sharpener for actually doing a great job and not removing the colour along with the wood!

18 February 2026

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