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Zocdoc Reviews 13,942

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TrustScore 5 out of 5

4.8

Pharmacy
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Review summary

Created with AI, based on recent reviews

Considering 1,745 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, kindness, and helpfulness, making their visits pleasant and stress-free. The service is consistently described as excellent, with many appreciating the ease and efficiency of the booking process and the overall user experience. People find the website user-friendly and effective for finding and scheduling appointments quickly, often for the same day or week. However, some people were dissatisfied with issues related to appointment accuracy, with instances of bookings not being recorded by the provider's office. There were also concerns raised about the platform's handling of insurance verification and duplicate bookings, which sometimes led to unexpected charges for providers.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism, kindness,... See more

Service

Reviewers highlight positive aspects of service. Customers praise the ease of finding specialists, quick... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Booking process

Customers had positive experiences with the booking process, praising its speed and ease. Many reviewers... See more

Website

People report positive experiences with the website. Customers find it easy to navigate and user-friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It doesn't get any easier than Zocdoc. I always get the doctor I want and can see ALL available time slots..without having to wait on hold interminably. I've used it several times now, and my appoint... See more

Rated 5 out of 5 stars

Easy online scheduling, as it should be the standard in the 21st century. I wanted to schedule an appointment with a specialist, and with the medical facility I usually use, the first availability was... See more

Rated 5 out of 5 stars

It was very positive I have high blood pressure which I've had more issues with the symptoms from treatment than discomfort from High Blood pressure. I typically have major issues with fatigue and c... See more

Rated 5 out of 5 stars

I was pleased to find a comprehensive list of local doctors on Zocdoc. Details, including a picture of the professional, where they were educated, and a bit about their personal style, are much more... See more

Company details

  1. Pharmacy

Information provided by various external sources

Zocdoc is the beginning of a better healthcare experience for millions of patients like you. With Zocdoc, you can find doctors you love and make appointments online, instantly – no more phone calls or long wait times! But simple appointment-booking is just the start. You can also see what other patients are saying with Zocdoc reviews, stay on top of important checkups with our wellness reminders, even fill out medical forms online – just once – and use them for future appointments. And while there are many ways we work to unite modern patients and doctors, Zocdoc has just one mission: to give power to the patient. We believe there’s no better way to deliver the great healthcare experience you deserve.

Contact info

4.8

Excellent

TrustScore 5 out of 5

14K reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I had an excellent experience during my…

I had an excellent experience during my visit. The doctor was professional, attentive, and took the time to listen, explain everything clearly, and answer my questions. The visit felt thorough and respectful, and the staff was also friendly and efficient. I left feeling confident about the care I received and would highly recommend this provider.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Great app

I would have never known of all the doctors and different types they offer and different insurances and Medicaid they took if it wasn’t for this app Zocdoc

12 May 2026
Unprompted review
Rated 2 out of 5 stars

ZocDocWas wrong about Insurance

Used ZocDoc to find a PCP and found a good one near my home and that had appointments. ZodDoc listed the care unit as covered by my insurance and they accepted it but now That claim has been denied and i am out $500. Don't trust ZocDoc, go through your insurance site or app and call if need be. ZocDoc will cost you and you want know until the bill collector comes a calling.

4 May 2026
Unprompted review
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Reply from Zocdoc

Hi Robert, I saw your review and I'm very sorry you're dealing with a $500 bill after booking what was listed as in-network. I'd love to take a few minutes to understand what happened and see how we can help resolve this with the practice. To provide some context, Zocdoc is the booking platform, so we don't send the bill or process the claim. The provider is responsible for keeping their in-network insurance list accurate on their Zocdoc profile. When a patient books in-network on Zocdoc and is then billed out-of-network, that's exactly what our Trust & Safety team's Patient Billing Dispute process is for – we advocate directly with the practice for a refund or a bill reduction to the expected in-network cost. We would love to hear from you. Please call us at 855-962-3621 so we can assist further.

Rated 5 out of 5 stars

For the first time

For the first time, I used Zocdoc services.I didnot know there is Chiropractor with my insurance

11 May 2026
Unprompted review

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