Ziggo Reviews 

Honestly my experience was a complete mess and I would be really careful when starting a subscription with ziggo. I dont usually leave reviews but I had to because it was so bad.
About a month ago a decided to change to ziggo from another provider because my internet was becoming really slow. Cancelled my subscription and then started one with ziggo that would start on the 9th of November.
On the 8th , the request was still under preparation (i had done it in the 14th of october) and i contacted CS. Was told to wait until the 9th. The 9th came and nothing happened. Contacted them again and they said it could take 1-2business days, which was already ridiculous as my connection was supposed to start on the 9th (my other provider also ended this day so i had no internet).
Called them today again (11th) and aparently the request was idle because some green cable needs to be set up in my place, and they have no prediction of when this will be. There was also no where in my order details where i could see this, and no one I contacted in the previous days told me this.
So for all I know I could have stayed weeks with no internet and no warning from ziggo. It took hours and hours to actually get a proper answer from ziggo also.
Now i am going back to my previous provider, and can only get internet starting on the 21th, so in total I will be 2 weeks without wifi.
Ziggo couldn't even offer me a alternative, just told me to wait.
Seriously disappointed.
The CS people were nice though and let me cancel but still couldnt do anything

If I could give 0 stars I would. I have being with ziggo for about 3 years and our modem was fried due to a power cut, and they have left us without Internet for 4 days and now refusing to send us a new modem, this is shocking behaviour and recommend everyone to go to Odido instead which is what I will be doing now as this could literally cost my wife her job

Ziggo is the absolute worst Vodafone service I have ever experienced, Vodafone works well everywhere, but in the Netherlands their Ziggo service simply sucks.

We subscribed with them 2 years ago, our internet worked super nicely for 6 months and out of nowhere it stopped working, for weeks our router would restart out of nowhere , we reported this, my husband is extremely techy and there were situations where he knew more than ziggo technicians.

We had two technicians come over, the first one was so dumb that he blamed one of our laptops for causing the issues, Ziggo maid us pay for that visit to then refund us because the issue did not rely on our devices. A second technician came and was really helpful and made the internet work again temporarily. The internet never fully worked again the way it was supposed to. Yesterday Ziggo had a planned maintenance , we had no internet from 7 to around 12, then at 8 pm out of nowhere the internet stopped working again. We asked for help and were told a technician had to come over, they could not connect to our router and said a tech guy would come on the 28th. This is the worst company ever. We cancelled our subscription. Plus, as per contract when you cancel a service you have the right to use it for the period we paid it for, we requested cancellation and received an email saying we would have internet until the 26th, when we paid until the 31st of October. We then had to go to Ziggo chat again , and request what is ours by right, we paid for the service.The agent said he can refund us the days or set the de-activation date to the 31st, these guys are soooo not honest, it is unbelievable. The worst part of all of this is that it seems our modem is so old they don’t even want it back, we reported issues sooo many times, a good customer service team would have reached out to us and suggest upgrading our modem.

As an Internet provider Ziggo is below mediocre. Their internet fails 3-4 times a month for 30-40 minutes. Their support will politely ignore your problem.
When you decide to leave, they will offer a discount.
When you left, their sales will call you every other week. No matter what you say to them, they will keep calling you. Even if you tell them about GDPR, they ignore it.

So NEVER signup for this provider. There always should be other option. If you value your personal time and piece of mind never interact with them.

Very disappointed and lied to. Don't fall for this. They come to the house and say they installed new cables, they lied to me that I would pay half of Oddido's, without telling me that after a while the amount becomes more than double. The technician I saw doing it was looking for or me tools, rude, unprofessional attitude, even the internet quality is not good. I WILL pay a fine for their lies and move to another operator, Never again Zigo!

A Ziggo salesman in Mediamarkt lied to me and now I'm paying 2 internet providers (He said he'd cancel my current service provider). Ziggo customer service is terrible. I sent 2 formal complains by post (no response) and called up multiple times. Ultimately they don't care and the people on the phone can't help. Worst communications company I've ever came across. I wouldn't even take a wee on a Ziggo office never mind use any of their services again.

Good tv and internet. But I cancelled my contract on 22 August to move to a different provider, and they keep sending me bills. Now I have to pay for October, even tho I don’t have the contract or equipment anymore. Contacting cust service, they say I will get the end bill at end of October, when I will get some money back. Why do I have to pay for a service I don’t receive? I cancelled the automatic debit, and they send me message that if I don’t pay in 2 weeks, they will charge me. Shocking.

Its one of the worst network I ever had. I used it for months in two diferent area of Netherlands. We have the 200mbps package in both, but quite often its dropped to 10mps and stayed like that for hours. There is no minimum value in the description of the packages like the normal service providers, so they dont breach a contractual term. But their service is useless!

I am ABSOLUTELY TIRED of getting charged for late payments after the amount of times I called to set up automatic debit. I have everything in auto pay but no, Ziggo for some reason after telling me they set up automatic payments a million times just CANNOT do it. And then they have the gall to charge me for late payments.
GET YOUR SYSTEM STRAIGHT FOR F***'S SAKE.

I'm sure it's "supposed to work", but it has not worked for all this time even though I've been told they'd set it up. It's clear something is off in Ziggo's systems for my account.

I signed up for ziggo tv and internet with their new discounted offers. After i tried their internet, i decided to cancel it because the internet is provided through coax cable, not fiberoptic, no big deal. Anyway I talked to ziggo customer service via the chat, asked them to cancel my membership. I was still in the 14 days of trial period. They said no problem they would cancel it immidiately. Next day, no email received so i contacted again via chat and they said it usually takes 24 hours so advised me to wait. Waited for another day, no emails, no action. Called them up this time, a woman answered, fighting with me, telling me i cannot cancel it because i am outside of my 14 days trial, i am not. She is referring to the day i signed up with Ziggo. Saying that the thinking period starts from that moment you sign up but then it takes a week or 2 before you receive their package to install the internet. Anyway, took an hour of back and forth arguing, very rude, i had all the proof as well. Finally says, she spoke to someone and they will cancel it this time out of favour and next time i should ask within the 14 days. I am done arguing with her so i say okay, just cancel it. Got off the phone, nothing, waited for another day, no email, no cancellation. Called them up again. This is the 4th time i am having contact with them to cancel my TV and internet. Finally got a hold of someone who says i am within the 14 days, and is willing to cancel it. Would not recommend signing up with them

Really bad internet connection, having issues all the time. Solving taking days but no compensation given for that, at the end you pay lot of money then other providers but didn't get anything good

If possible, i would've given this trash 0 stars. Absolutely poor internet provider. Almost everyday, Internet randomly shuts down then reboots for absolutely no reason, speed is very bad normally. Would recommend to avoid ziggo whenever possible

Their telemarketers keep harassing me. For months now. Pretty much every week another telemarketer calls me to hawk Ziggo's coax-fiber hybrid thing. This time they claimed to be Linknet, but they're still representing Ziggo.

Note that according to Dutch law, they're not even allowed to call me at all. Companies can't call people they don't have a business relationship with or who have otherwise given them permission to call. And I've told them every single time I don't want them to call me again, but they persist.

They completely disrespect potential customer and the Dutch law.

Reply to Ziggo's response below:
I have filled in that form, but it shouldn't even be necessary. The law says you can't contact people you have no business relationship with. The problem is that you let other companies harass people on your behalf, so you can dodge your responsibility. But I'm still holding you responsible for this constant harassment.

Honestly, I have had the most terrible service from ziggo tv and internet. I cannot wait for KPN to be available in my area so I do not have to depend on this useless company.

I have been to the store, phoned numerous times and they never record the report of the issue. They keep saying: we have no record of this complaint, you have no been in contact. What on earth is going on with this company?

It’s the absolute worst experience I have ever had with a company in NL. If anyone is looking for internet, avoid this company at all costs.

Hallo All,

A technician visited me today and completely connected and made the internet work at lightning speed, nothing was too much trouble for him. Unfortunately, I dont know his name, but I would like to thank him once again for his willingness. Renata

I made a contract in August 2023 with a reduced price for 9 months. They first made a mistake for two months and charged me full price before switching in November 2023 to the agreed reduced price (the contract remained the same). Now I want to cancel my contract after the mandatory 12 months but they want to charge me for cancelling the contract because of ending the contract allegately prematurely. However, I am cancelling after 13 months (more than the min. 12 months) but because they did some changes in November because they made a mistake, they claim that the contract goes until November 2024 ...

Bad, worse, worst. Lowest level provider in the Netherlands.

I’ve been a Ziggo customer for more than 3 years. Recently there was a misunderstanding with another provider that cancelled my Ziggo internet. This was fixed the next day and my connection was restored. All was good, except now I got a surprise €58 extra charged on my bank account from Ziggo for “opzegging”. Obviously an error due to automation, that should not happen in a big company. I am happy to give more stars if Ziggo fixes my issue.

EDIT: The smartphone app did not work as suggested, but once I message their Facebook, my issue got resolved. So I am happy now.

Worst possible service, tried to cancel my subscription and they keep taking money from my account. The customer service is just in Dutch to make it more complicate to just cancel the subscription. Trust me don’t lose time with Ziggo they just want to steal you more money as possible

If I could give 0 stars I would. There are too many things that are not working and I hate their system overall.