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Zen Educate Reviews 

1,838
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 351 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being friendly, supportive, and professional, providing excellent guidance and checking on their well-being. The service is often described as proactive and understanding, with many appreciating the straightforward onboarding process and flexibility. The company's app is a standout, noted for its ease of use, clear communication, and efficiency in managing job requests. However, some customers reported dissatisfaction with communication, citing unanswered calls and ignored emails. A few also mentioned difficulties securing work, experiencing insufficient opportunities or delays, and specific onboarding issues like DBS certificate confusion or extensive upfront information requests.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their professionalism, helpfulness,... See more

User experience

Users describe positive interactions with user experience, highlighting the app's ease of use and... See more

Service

Reviewers highlight positive aspects of service, with many expressing overall satisfaction and happiness with... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and support... See more

Application

Clients share positive opinions on the app, frequently praising its ease of use and convenience for managing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Zen are proactive and great at providing a range of supply jobs. They listen to what the teacher wants and provide different opportunities. The team are great at keeping in contact and once you hav... See more

Rated 5 out of 5 stars

The whole onboarding process has been straight forward and simple to complete. Sharon has guided me expertly throughout and has also checked on me regularly. The app is simple to use but also a great... See more

Rated 5 out of 5 stars

Working with Carew Academy through Educator Zen.I strongly agree Zen has given me an oppurtuinity to prove my potential .I do appreciate that Carew Academy has shown great interest with me and this is... See more

Rated 5 out of 5 stars

Zen is a great supply agency to work with. The consultants are really helpful and respond to any correspondence, quickly and efficiently. The app is really easy to use and provides the user with usefu... See more


Company details

  1. Recruitment Service

Written by the company

Zen Educate is a digital staffing platform that connects teachers, teaching assistants, SEN TAs, cover supervisors, and early years educators directly with schools - without expensive agency fees. Sign up, get vetted, set your preferences, and get smart-matched to daily supply, long-term, or permanent roles across London, Manchester, Birmingham, Liverpool and more. Schools save money. Educators earn more. Subscribe for tips on supply teaching, career development, and education staffing. Get in touch: www.zeneducate.com/contact-us


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(1,838)

330 reviews in the last 12 months

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Rated 5 out of 5 stars

I would absolutely recommend Zen…

I would absolutely recommend Zen Educate to anyone looking for teaching assistant roles like myself. Honestly, onboarding was quick. Within a week my profile was live and I was fully booked the week after.
The training modules available are so useful and detailed.
I'm here to stay😌

24 March 2026
Rated 5 out of 5 stars

I personally believe that zen educate…

I personally believe that zen educate is the best agency I have ever worked with.

They offer flexible and suitable opportunities for all who are looking for part time jobs and do study at the same time.

It is definitely a great opportunity and support for me.
I am really grateful to zen educate.

Thank you 🙏

17 March 2026
Unprompted review
Rated 4 out of 5 stars

Positive experiences

Super helpful staff, ready to answer queries whenever they arise, and happy always in finding the right schools for me. Lots of good experiences, under their management. Thanks guys! :)

11 March 2026
Rated 5 out of 5 stars

They always show’s…

They always show’s professionalism,responsive,helpful answering my any doubts.
A big thanks to the team Sarah, Taj patel, Nimmih,Quinn , Berendon with Whom I have wonderful experience with there advise and assistance.

9 March 2026
Rated 5 out of 5 stars

Real Zen experience

Free of hassle bookings. No morning phone calls from consultants. Instead, bookings received on app. Real Zen experience for me. Consultants very friendly and helpful, genuinely interested in you, and in securing a long term placement.

5 March 2026
Rated 5 out of 5 stars

The Best Agency 👌🏽

"I've absolutely loved working with Zen Educate over the past 3 years! Their support and communication have been top-notch, and they've always gone above and beyond to find me amazing teaching opportunities. The team is super friendly and always on hand to help with any queries. I've had some incredible jobs and made some fantastic connections – thanks for being such a great agency to work with 😊"

27 February 2026
Rated 3 out of 5 stars

I am generally happy with the service I…

I am generally happy with the service I have from Zen. However, I'd like to have a clear and transparent discussion regarding pay rates and margins so that I can feel assured that I'm being treated fairly. I often feel like I am doing Zen a favour by travelling further than I'm usually happy to and being offered a fiver compensation for driving almost 2 hours in addition to my working day. I strongly feel that supply staff should be compensated for overly long travel times, let alone fuel and wear and tear to vehicles. I am sure there is legislation that covers this.

25 February 2026
Zen Educate logo

Reply from Zen Educate

Hi Liz, we're really pleased you're enjoying working through Zen and totally understand that compensation is an important factor. We're sorry you've felt that pay hasn't been communicated clearly, so a senior member of your local team will reach out to you to discuss this with you.

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