Ordered the Ross Halfin Metallica book and on the website it was showing as in stock. Turns out I waited weeks for it to arrive. It was nice to be kept in the loop by Zavvi but it should’ve stated... See more
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Review summary
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I really wanted to give Zavvi the benefit of the doubt, but here I am. I Pre ordered 3 blasters Deadpool chrome, not only was the money taken out automatically (it states mine won’t be taken until ite... See more
Company replied
Every single order I've had delayed dispatch or cancelled over the past 9 yrs never had a smooth experience I do try to avoid but sometimes the products are too tempting lol.. but michael is Fantastic... See more
Company replied
No issues, item I ordered arrived ok when I expected it. Packaging looked a bit battered when it arrived which made me worried the item itself might be too but it was all good.
Company replied
Company details
About Zavvi
Written by the company
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, United Kingdom
- www.zavvi.com
3.0
Average
54K reviews
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Worst customer service ever experienced
1 is being awfully kind, there should be a 0 option. I ordered 2 items on the 2nd May, one got a dispatch note within a day which was fine. After a few days I received an email saying that an incorrect item may have been sent instead and to send a picture when it arrives. In the meantime while waiting on that item the other item was cancelled with no reasoning given or no contact as to why.
The other item arrived and no surprise it was a different product from the same game so I sent a message and started the whole process of getting my correct product and a refund for the other item.
Well, as you can tell 8 weeks later and still waiting...
The customer service takes 24 hours on a good day, 72 hours on a bad day to message you. Different people message and give you differing information." Yes we do still have your item in stock" "No, your item is sold out" lmao.
I had to go through a complete rigmarole of returning the item myself at my local post office(if you're outside of the UK good luck having to return the item yourself at your expense until they Paypal you the money back a few days later), and once returned I have still been waiting 17 working days for my 10 day refund with no communication. Oh and have I received a refund for the cancelled item they didn't ship 8 weeks ago? You better believe they haven't.
Maybe in the UK they are decent but their score on here alone suggests they're a poor quality company who seem to be allowed go on with their awful business practices. If outside the UK avoid like the plague
2 May 2026
Unprompted review
Reply from Zavvi
Hi Brian,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
Nice and easy process to buy and always…
Nice and easy process to buy and always good offers
22 June 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
No updates on order
I ordered from them on 18th June with Royal Mail tracked 24 service, it’s the 22nd and iv not had any updates whatsoever on my item, I think I have fallen for a scam!
18 June 2026
Reply from Zavvi
Hi Kai,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
Found the item i wanted at a great…
Found the item i wanted at a great price and because the order was over £10 i qualified for free postage.
Easy to navigate site.and easy checkout
21 June 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
Delayed Order
Still waiting on my item and all I get is a "We are aware that your order ******** for the below items have still not been sent, we will continue to work to have your order dispatched as soon as possible."
Least they update you telling you they haven't sent it... But when an item says dispatched next day if order before 14:00pm and its many days later with no dispatch, very frustrating.
14 April 2026
Reply from Zavvi
Hi James,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
Very slow, no delivery updates.
I ordered a gift on Monday which should be delivered within 3-5 days. Here we are, 5 days later and it's still processing. I've emailed the company but had no response. So in a nutshell, ordered with delivery expected before Father's Day and it's not even left the warehouse. I definitely won't be using them again!
20 June 2026
Unprompted review
Reply from Zavvi
Hi Keri,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
One less star since they don’t ship to…
One less star since they don’t ship to Norway anymore.
But I have a UK address to ship to.
Complicates things a bit since I don’t live there.
19 June 2026
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Kayleigh
Item eventually arrived!
Item eventually arrived!
Ordered a black-friday deal on a cool varsity jacket feature "BIG MAN BLASTOISE" on the back at a really good price.
Took many weeks to turn up as i think the supplier had run low on stock however, Zavvi themselves proactively kept me in the loop and i didn't need to contact them. My first email communication was them contacting me apologising then periodically got updates about still working on it
28 November 2025
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Kayleigh
I always find them great
I always find them great. Two pre orders for 4k blu ray steel books (Hoppers and Labyrinth!). Was a bit worried however both arrived a day or two before release, pristine condition. Used them for other 4k blu rays too and it's always top quality and fast shipment. One of the sites I always go to for my blu rays.
19 June 2026
Unprompted review
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
Great items were sent out quickly and…
Great items were sent out quickly and arrived with in a day or two, in excellent condition back to the good old days again now they are using royal mail
10 April 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
Must do better
Decent deal, horrible communication effort, drinks combo of gin never received and email stating they were too busy to deal with my query
4 December 2025
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
It took only 1 day for the item to…
It took only 1 day for the item to arrive, well wrapped and in excellent condition.
16 June 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
Uncomplicated online shopping at Zavvi
Website being easy to navigate, a good choice of options and quick delivery is pretty much all I want from an online retailer. Zavvi ticks all those boxes. 👍
2 June 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Do not order if you want to receive…
Do not order if you want to receive your items in the specified time frame. First order took 2 months thought id give them another chance, when ordered said 48 hours now been a week and still processing. Asked for a refund as now too late for what I wanted item for. Yet to see if this will happen
16 June 2026
Unprompted review
Reply from Zavvi
Hi Nicola,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Stephen
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Dispatch problems
Sometimes they are good and other times they are not. Had a steelbook on pre-order for a while, when it got to release date there was still no update. If the supplier is late then you should let customers know.
Had no response from anyone. Cancelled my order and got it from hmv instead.
15 June 2026
Unprompted review
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,Natalia
10 days after ordering and still saying…
10 days after ordering and still saying order being processed. This isn’t the first time it’s happened. Thought I would give them another chance but won’t be ordering from them again
16 June 2026
Unprompted review
Reply from Zavvi
Hi Samantha,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Stephen
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