Look, I get it. As a first time customer of Zavvi, it's obvious that positive feedback gets fed into the loop. But shooting me a Trust Pilot submission form at the point of sale - long before my order... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Useful photo images of the item. High quality offering in line with other Zavvi listings. When trying to load the individual images, the page would often point to a Facebook location, and backing... See more
Company replied
It seems to take your company a bit of time to advertise some of the advanced releases when l have already heard about their release but with time at least you have them to order which is great. Maybe... See more
Company replied
Your promotion codes don't work and I am suspicious of your advising "Region Free" for this Blu-Ray set. I may be wrong - but you are the only vendor selling this set Region Free. All the others are... See more
Company replied
Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- www.zavvi.com.au
3.7
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have no idea where my order is
I have no idea where my order is, and it’s not going to be here for Christmas. It looks like it’s gone from the Uk to the USA , and I’m in NZ
3 December 2025
Reply from Zavvi
Hello Melissa
Thank you for leaving your review.
I am sorry to hear about this issue. I have referred this to the relevant team, who will contact you to assist further in due course.
Kind Regards,
Kayleigh
Delivery experience
The item was easy to find and easy to process the order to final payment. The updates were reliable from start point to delivery of item.
27 November 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Its great that I was able to buy…
Its great that I was able to buy optical media from Australia, but there was no Afterpay like there was in the past.
19 December 2025
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Deck The Halls With Nothing
It's been eight days and they still haven't shipped my package. Definitely not what you want for Christmas
10 December 2025
Reply from Zavvi
Hello Hollow
Thank you for leaving your review.
I am sorry to hear about this issue. I have raised this with the relevant team, who will contact you to assist further in due course.
Kind Regards,
Kay
Still waiting for my Oder to arrive
Still waiting for my Oder to arrive. Stressed as Xmas present for grandson
29 November 2025
Reply from Zavvi
Hello Sue
Thank you for leaving your review.
I am sorry to hear about this issue. I have raised this with the relevant team, who will contact you to assist further in due course.
Kind Regards,
Kay
Disappointed
I haven’t been provided with updates on my order and I’m unable to track. From what I do know it hasn’t been dispatched almost 2 weeks after ordering.
7 December 2025
Reply from Zavvi
Hello Kirsten,
Thank you for leaving your review.
I am sorry to hear about this issue. I have raised this with the relevant team, who will contact you directly to assist further in due course.
Kind Regards,
Kay
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
6 weeks and still nothing
Ordered on the 8th of November, apparently dispatched on the 11th, still hasn't arrived over a month later. When I contacted them on the 26th they responded that the issue was with the shipping company (postnl) and provided a tracking number, only postnl has no record of the tracking number at all. 3 weeks later, still nothing, and now they won't even respond to enquiries. They have cooked their google business profile so that people cant leave reviews there, no doubt because this terrible experience is common when people order through Zavvi. If the goods don't arrive soon I will have to pursue it further. So far seems like they took the money and ran. Scam.
8 November 2025
Unprompted review
Reply from Zavvi
Hello Will,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
product not sent or received
product not sent or received. No response from messages to their help area
5 December 2025
Reply from Zavvi
Hello Sallie,
Thank you for leaving your review.
I am sorry to hear about this issue. I have logged this with the relevant team who will contact you to assist further in due course.
Kind Regards,
Kayleigh
Reply from Zavvi
Hello Jo,
Thank you for leaving your review.
I am sorry to hear about this issue. I have logged this with the relevant team who will contact you to assist further in due course.
Kind Regards,
Kayleigh
Received order in good time and happy…
Received order in good time and happy with product
15 December 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Zavvi
Hi Nicole,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
Absoulte con of a website
Absoulte con of a website. I ordered a dinosaur for my son for Xmas it still hadn't arrived I have emailed and just get a generic email back. Now I have tried to cancel the email I don't even get a reply. You keep the money I will not be buying from here again can artist
Order no 725611743 i want to cancel it
29 November 2025
Unprompted review
Reply from Zavvi
Hi Charlotte,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Stephen
Worst delivery of all time
I’m giving this a 2 but not related to product as I have not received yet. With .com.au at the end I assumed it was in Australia and I would receive it quickly. I was given 25 November as the delivery latest time. It is now 12 December and I still don’t have a tracking number and it’s coming from UK. I have contacted them they’ve said it’s dispatched but that was about 2 weeks ago. This is a Christmas present so if it takes any longer there’s no point if the purchase.
EDIT: Hi Zaavi it’s nice to see your fast response on here but I’m still waiting for your reply from my second email I wrote before I wrote this review so if you could kindly prioritise that over reviews thank you.
UPDATE: they admitted that it is lost but still as of 3/12/2026 STILL NO REFUND RECEIVED!!!!
12 December 2025
Unprompted review
Reply from Zavvi
Hello Sarah
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Disappointed Customer Service
I have tried to contact Zavvi with much difficulty, messaged them via FB 48 hrs later still no response, messaged them via their site but no response same timeframe as message, so disappointing as I have been a red carpet customer for many years, I am unable to find a contact telephone number for them so
8 December 2025
Unprompted review
Reply from Zavvi
Hello LY,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Terrible Customer Service
Made an order over a week ago and it is still showing as 'processing', I have sent 3 separate emails to track this order and not had any replies! This is a gift for Christmas so I want confirmation on whether it will be arriving in time but there is just radio silence. They are quick to take your money but can't be bothered to help you once they have got what they wanted!
2 December 2025
Unprompted review
Reply from Zavvi
Hello Amy,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
I have placed an order days ago which…
I have placed an order days ago which is still yet to be dispatched despite it saying 1-3 days delivery on their website. Raised a support ticket, waiting the advised 24 hours, nothing - again raised another and nothing again? Please respond to customers to keep them updated? Should we look to progress with our credit card company that this is not legitimate?
UPDATE: Thanks for your reply, would love a response about the product delivery ASAP 🙏
4 December 2025
Unprompted review
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your order, we will investigate your issue and will send a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Zavvi
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Great titles ,easy checkout
7 December 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
The quality of service is always…
The quality of service is always commendable. I've been a customer for well over a decade, and satisfaction is very high. Cheers!
6 December 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
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