Look, I get it. As a first time customer of Zavvi, it's obvious that positive feedback gets fed into the loop. But shooting me a Trust Pilot submission form at the point of sale - long before my order... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Useful photo images of the item. High quality offering in line with other Zavvi listings. When trying to load the individual images, the page would often point to a Facebook location, and backing... See more
Company replied
It seems to take your company a bit of time to advertise some of the advanced releases when l have already heard about their release but with time at least you have them to order which is great. Maybe... See more
Company replied
Your promotion codes don't work and I am suspicious of your advising "Region Free" for this Blu-Ray set. I may be wrong - but you are the only vendor selling this set Region Free. All the others are... See more
Company replied
Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- www.zavvi.com.au
3.7
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always have items unavailable in…
Always have items unavailable in Australia at a reasonable price, good to deal with.
16 May 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
A great 4K upgrade for the movie…
A great 4K upgrade for the movie chosen, which was Clash of the Titans and Wrath of the Titans. Great price, fast delivry and easy checkout options :)
20 June 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Customer Service....not Good
Initially i purchased 4K UHD from the company, unfortunately the disc was faulty, promptly reported the fact, and was advised that i would get a replacement disc. Two months later the replacement had still not arrived, therefore i requested a refund, as i was advised that it was no longer in stock. However even this did not occur initially, and i had to keep reiterating that i wanted a refund. Eventually i did receive that refund.
17 November 2025
Reply from Zavvi
Hi Ian,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
Being able to get this figure was…
Being able to get this figure was important for my collection. Thanks heaps.
24 April 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
4 days and I haven't received shipping…
4 days and I haven't received shipping confirmation
10 April 2026
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your order, we will investigate your issue and will send a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Zavvi
Reliable Delivery Service
Slick order process, fast and friendly, 5 *****Stars from me thanks …
12 April 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Easy to follow informatiion
9 April 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
The version I wanted and easy to order
8 April 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Great yahoo
8 April 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
took my money
took my money, waited 3 months for order, kept emailing. finally got told dont have the product and to use my money as store credit. avoid this company!
2 April 2026
Unprompted review
Reply from Zavvi
Hello Marc,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Ordering was simple and quick.
28 March 2026
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Detail for discerning collectors
Useful photo images of the item.
High quality offering in line with other Zavvi listings.
When trying to load the individual images, the page would often point to a Facebook location, and backing out would make my mobile browser crash.
Much deeper technical detail of the movie specifications (Dolby Vision, audio codecs, bit rate, etc) would be very useful as physical media collectors buy for fidelity.
First attempt at payment with PayPal timed out at the authentication screen.
26 March 2026
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Kayleigh
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Informing customers of major changes
I pre-ordered my item a month ago and was curious about when payment was due, so I contacted CS. Only to find that the pre-ordering process has completely changed. I find that the fact no one reached out to inform me of these changes could have led to me missing out on the item I ordered. I understand putting in steps to stop scalping but don't overlook your real customers in the process.
23 March 2026
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your order, we will investigate your issue and will send a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Zavvi
The Top gun 40th anniversary 4k blu-ray…
The Top gun 40th anniversary 4k blu-ray steelbook looks awesome. I'm loving the Artwork thank you ZAVVI team.
19 March 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
For Anyone Wanting Blurays Sourced From UK and Europe
I have been shopping with ZAVVI now for a number of years to purchase 4k and standard blurays, as they sell a lot of things that cannot be sourced from Australia, are out of print, or simply when it comes to Disney titles, not available at all. My experiences with ZAVVI have always been positive and the items arrive in perfect order as you would expect. On the extremely rare occasion if something has not arrived or is damaged in transit or is defective from the manufacturer, I have always had positive outcomes. I have never been dissatisfied. I will be continuing to shop with confidence at ZAVVI, well into the future.
14 March 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
I gave a poor rating as I didn't…
I gave a poor rating as I didn't receive all of my items I purchased, & no phone number or email to contact a person directly to resolve the issue just dealing with AI,
I won't be using Zavvi again due to these problems
12 March 2026
Reply from Zavvi
Hi Ashley,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
100% would order from Zavvi again
100% would order from Zavvi again. I do think that their search experience is not great, but the product was as described and arrived quickly to AU.
24 February 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
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