Zala Hair Extensions Reviews 

1,695
TrustScore 2.5 out of 5

2.6

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Rated 5 out of 5 stars

I have tried so many tape in extension brands… I came across Zala about 3 years ago when looking for an affordable quality extension. I will never use any other brand. Zala is cost affordable while st... See more

Company replied

Rated 1 out of 5 stars

I’ve bought from this company since 2021 and the quality has gone down significantly while prices have gone up. I would 100% not recommend I can’t even blend my thin hair into my 20” extensions (they... See more

Rated 1 out of 5 stars

Horrendous experience. I ordered the clip ins in “ ice queen platinum “ and they arrived a horrible grey purple over toned shade. Emailed their customer service to return them got an automated email w... See more

Company replied

Rated 1 out of 5 stars

I have been wearing tape hair extensions for over 10 years ordered from here for the first time,worse quality then the cheapest alternatives .The quality is so poor that the ends are thicker then th... See more

Company replied

Company details

  1. Hair Extensions Supplier

About Zala Hair Extensions

Information provided by various external sources

Founded in 2013, ZALA has grown to be a leading international hair and beauty brand, specialising in luxury hair extensions.
At ZALA, we strive to offer innovative, easy to use products at the best possible value. Our ultimate goal is to boost self confidence to make you feel your absolute best.
All sets are 100% Remy Human Hair, the highest grade of human hair. This luxury quality will ensure your extensions blend with your natural hair, remain tangle free and are soft, shiny, and silky.
Importantly, all ZALA hair is ethically sourced and manufactured.

Contact info

2.6

Poor

TrustScore 2.5 out of 5

2K reviews

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2.6

All reviews

(1,695)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

So soft

I ordered my Zala hair extensions for my sister's wedding and they are really amazing. They really compliment my hair!

1 March 2022
Unprompted review
Rated 5 out of 5 stars

The zala extensions are premium…

The zala extensions are premium quality. I wish my real hair looked like them. The strands of hair are so thick. The shipping was really fast coming in 5 days even during the floods. I feel so beautiful with it.

1 March 2022
Unprompted review
Rated 5 out of 5 stars

Ponytail extensions

I ordered from Zala and the extensions came really quick, even to the middle of no where in NZ, I ordered a ponytail and it’s really great quality hair, very blunt at the end so I’ll probably get my hair dresser to cut it to give it a little more of a natural look but very happy :)

26 February 2022
Unprompted review
Rated 1 out of 5 stars

Terrible product. Worst customer service

Zala is by far the worst hair I have ever purchased. I purchased the weft sew in. It looked beautiful, straight, thick, super silky and healthy. After 2 weeks it was clumping, tangling constantly, terrible breakage and shedding everywhere.

I have purchased from several companies and take REALLY good care of my extensions. These were clearly silicone coated and as soon as that washed out, the damaged, poor quality of the hair was evident.

Tried to talk to customer service for 3 days. They offered me a $20 coupon. No thank you. I've had it in 5 weeks, and am getting it removed next week. NEVER buy weft from this company.

24 February 2022
Unprompted review
Rated 5 out of 5 stars

Halo hair extensions

The website is very easy to navigate. When selecting the colour I didn’t have to use the free colour match. The products are amazing, absolutely love them and will definitely be recommending to everyone around me :)

20 February 2022
Unprompted review
Rated 1 out of 5 stars

This hair is garbage

This hair is garbage! do not waste your time and money, i have bought hair 3 different times from them and the hair lasts less than a month!!!!

20 February 2022
Unprompted review
Rated 1 out of 5 stars

It's not real human hair extensions…

It's not real human hair extensions It's cheap quality $400 d cost me to pay for nothing better to give this money to homles people then I was gonna more happy than give zala my money it's all you zala stolen people's money it's not only me.have bad experience with zala people do not order from this company zala

17 February 2022
Unprompted review
Rated 5 out of 5 stars

Clip In Ponytail Hair Extension

The website was easy to use. Choosing the correct hair colour was simple by using the helpful videos which meant I didn't even need to utilise the free colour match.
My extension was posted the same day as it was purchased and came within 3 days. The quality and colour of the hair extension is very good. I am looking forward to using this on my wedding day.

16 February 2022
Unprompted review
Zala Hair Extensions logo

Reply from Zala Hair Extensions

Hi LE,

Thanks for your lovely review. We are glad to hear that it was convenient for you using our website. :) We're also happy to hear that are videos made your shopping experience easier. :)

We hope your new set will be a perfect match for you! Cheers!

Regards,
ZALA

Rated 5 out of 5 stars

Colour match is insane!

I still can’t get over how perfect the hair colour match system works. They got back to me within 10 minutes, and I just receive my 16Inch halo clips in, and the colour match is PERFECT. I have blonde hair that has some colour inconsistencies (lighter some parts, warmer tones here and there) and the colour match is literally insanely perfect. The hair also feels extremely soft! I also got a free brush which is a bonus as I’ve been needing a new one. Highly recommend!

15 February 2022
Unprompted review
Zala Hair Extensions logo

Reply from Zala Hair Extensions

Hi Em,

Thank you so much for taking the time to leave an excellent review! We are happy to hear that you loved the quality of our extensions and that color is a match! We take pride in the quality of our sets as we only use the highest grade of hair in the market.

We look forward to your next order. :)

Regards,
ZALA

Rated 5 out of 5 stars

Nice shop

The store is very simple to navigate, theres so many options which is great. In my experience the zala customer support team have always been very friendly and fast with helping you with questions or issues with any order. Zala always has points prizes and incentives which is super fun. The clip in hair i buy from Zala lasts me about a year before i begin to see about 1’’ lengths loss which is actually really really good as with other companies i usually see shedding after the first two months of heavy wear. I am blonde who dyes and styles with lots of heat and sprays so i do subject my extensions to alot more wear than most, but i even have a set from three years ago that have 0 loss. I would recommend the hair halo to people who are unfamilar with clipins as its super easy and conceals well.

15 February 2022
Unprompted review
Zala Hair Extensions logo

Reply from Zala Hair Extensions

Hi Sky,

Thank you so much for taking the time to leave a lovely review. It means so much when our customers share their experiences. We're happy to hear that you loved the quality of our product and we are glad to hear that it was convenient for you using our website. :)
We work hard to meet expectations like yours and our customer service team always strive to deliver the best assistance or support you need. :)

We look forward to your future orders! :) Cheers!

Regards,
ZALA

Rated 5 out of 5 stars

In love with my Ponytail

I got the 12 inch human hair ponytail. It's my third ponytail purchase and I just love them. Makes my short thin hair look so much more put together when going out or to an event. The hair is lovely and soft and easy to style and maintain and last a long time.

13 February 2022
Unprompted review
Zala Hair Extensions logo

Reply from Zala Hair Extensions

Hi Alana,

Thank you so much for being such a loyal customer! We appreciate that very much. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We're glad that you loved the quality of our hair extensions.

Regards,
ZALA

Rated 4 out of 5 stars

I recently purchased a halo from zala

I recently purchased a halo from zala. The shipping was really quick I was shocked. The hair quality feels nice and thick. When applying it took a couple of goes to get the hang of it. Only negative so far would be the weight of the halo but I’m sure it’s something I’ll get use too.

12 February 2022
Unprompted review
Zala Hair Extensions logo

Reply from Zala Hair Extensions

Hi Renae,

Thank you for this very lovely review. We are glad to hear that you are satisfied with your purchase with us. We take pride in the quality of our sets as we only use the highest grade of hair in the market.

We look forward to your next purchase. :)

Regards,
ZALA

Rated 5 out of 5 stars

wonderful seamless volumiser!

I ordered the seamless volumiser extensions 100% remy hair, and I have to say they are fabulous! The hair is very high quality, thick to the ends and thanks to the seamless feature very light weight when put in the hair. I have always been very happy with Zala products and this is no exception - will continue to purchase and highly recommend :)

10 February 2022
Unprompted review
Zala Hair Extensions logo

Reply from Zala Hair Extensions

Hi Karina,

Thank you for leaving us a lovely review! We are glad to hear you are loving your ZALAs! We take pride in the quality of our sets as we only use the highest grade of hair in the market so it's definitely worth it. :)

We look forward to your next order. :)

Regards,
ZALA

Rated 5 out of 5 stars

Best quality hair

Best quality hair, shades for everyone's taste!! Fast shipping and great customer service

9 February 2022
Unprompted review
Zala Hair Extensions logo

Reply from Zala Hair Extensions

Hi Ann,

We are glad you are loving your ZALAs! We take pride in the quality of our sets as we only use the highest grade of hair in the market. Thank you for this very lovely review. We look forward to your next purchase. :)

Regards,
ZALA

Rated 5 out of 5 stars

wish someone had recommended them to me…

wish someone had recommended them to me sooner. I have wasted so much money on poor quality extensions in the past but these are such high-quality hair shipped super fast as well and have never had an issue with my multiple purchases. Love them.

9 February 2022
Unprompted review
Zala Hair Extensions logo

Reply from Zala Hair Extensions

Hi Devina,

Thank you so much for the wonderful review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We're glad that you loved the quality of our hair extensions.

Looking forward to your next purchase with us! ;)

Regards,
ZALA

Rated 4 out of 5 stars

FIRST TIMER EXTENSION USER.

FIRST TIMER EXTENSION USER.
Did not disappoint. Easy to use, high quality.
Pricey but definitely worth it.

6 February 2022
Unprompted review
Zala Hair Extensions logo

Reply from Zala Hair Extensions

Hi Alan,

Thank you for leaving us a lovely review! We are glad to hear you are loving your ZALAs! We take pride in the quality of our sets as we only use the highest grade of hair in the market so it's definitely worth it. :)

We look forward to your next order. :)

Regards,
ZALA

Rated 5 out of 5 stars

Clip on extensions - I have ordered multiple times…

I have ordered multiple times from Zala and I am always happy with the product and customer service I have received. I go with the 5-piece 20” clip on extensions - if you take good care of them they last So long!!! I had to have washed my last set 10 times and worn them about 100 times before it was time for a new set. Maybe more. Totally recommend!

5 February 2022
Unprompted review
Zala Hair Extensions logo

Reply from Zala Hair Extensions

Hi Neve,

Thank you so much for being such a loyal customer! We appreciate that very much. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We're glad that you loved the quality of our hair extensions.

Can’t wait to have more orders from you! :)

Regards,
ZALA

Rated 5 out of 5 stars

I bought a 22inch human hair pony tail

I bought a 22inch human hair pony tail, the hair quality is fantastic and match my hair perfectly. I recommend their color match to ensure you get the correct extensions for your hair colour. The delivery is super fast, even for the standard delivery.

5 February 2022
Unprompted review
Zala Hair Extensions logo

Reply from Zala Hair Extensions

Hi Camille,

Thank you for your excellent review. We're glad to hear that you are happy with your purchase from us and that you loved the quality of our hair extensions. :)

Can’t wait to have future orders from you! :)

Regards,
ZALA

Rated 5 out of 5 stars

Love my Zala clip ins!

I'm super new to clip ins. I have one other set by a different company, however, I can't clip those in myself, I always need help hiding the clips. Zala clip ins are super easy to clip in by myself, without it showing! So I prefer these, over the other clip ins I own. My hair is pretty fine, and my main objective is just trying to make it appear a little thicker. Zala hair clip ins definitely did that! Will be buying more hair clip ins from Zala again! I was expecting the clip ins i bought to be bit thicker, but that could be my fault for not really know the weight of hair and how that works, but the quality feel nice, and the color match was spot on.

3 February 2022
Unprompted review
Zala Hair Extensions logo

Reply from Zala Hair Extensions

Hi Liana,

Thank you so much for taking the time to share an excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We're glad that you loved the quality of our hair extensions. Can’t wait to have future orders from you! :)

Regards,
ZALA

Rated 5 out of 5 stars

love Love love

excellent hair extensions super thick and good quality hair. Made my hair super thick and long and blended very well super satisfied with the product.

3 February 2022
Unprompted review
Zala Hair Extensions logo

Reply from Zala Hair Extensions

Hi Teresa,

Thank you so much for the wonderful review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We're glad that you loved the quality of our hair extensions.

Looking forward to your next purchase with us! ;)

Regards,
ZALA

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