yw56.com.cn Reviews 

92
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, most reviewers were let down by their experience overall. Consumers expressed deep frustration regarding severely delayed shipments, incorrect delivery addresses, and valuable packages that were marked as delivered but never actually arrived. Buyers repeatedly stated that support teams failed to answer emails or phone calls, leaving customers without any meaningful assistance or solutions. Some reviewers were happy with fast delivery times, noting that certain international orders arrived promptly within a single week or even earlier than expected. A few individuals experienced smooth shipping processes when purchasing products from overseas sellers without encountering any major tracking or transit obstacles.

What people talk about most

Delivery service

Users describe negative interactions with delivery_service, citing severe issues with missing packages, lack... See more

Order

Reviewers mention negative feedback about order experiences, highlighting severe dissatisfaction with... See more

Customer communications

Reviewers highlight negative aspects of contact, expressing frustration with unreachable support channels and... See more

Customer service

Customers had negative experiences with customer service, consistently reporting a lack of support and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Never use this company the lack of customer service and willingness to help is pitiful. Ive had two items not arrive and only get the run around that my package would be redelivered in 3-5 i keep gett... See more

Rated 1 out of 5 stars

I have recently ordered 2 items via 2 different UK websites (I am in HK). Both companies informed me my package was on its way with Yanwen. The first took 3 weeks to arrive. In HK it was transfer... See more

Rated 1 out of 5 stars

I have been waiting for my package. Forgot unit number went to notify them of unit number emailed them. got run around. My package has not been delivered nothing going on with it. Company I ordered... See more

Rated 1 out of 5 stars

Absolutely appealing. They have lied 4 days in a row saying they tried to deliver. We have cameras everywhere and no sign of a person trying to deliver. I paid a lot of extra money to have it delivere... See more


Company details


Contact info

1.4

Bad

TrustScore 1.5 out of 5

92 reviews

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No history of asking for reviews

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1.4

All reviews

(92)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

We have addresses for a reason!

Never heard of yanwen express until this one...they have been used by amazon seller to send me my item. Apparently the item was delivered yesterday, but I wouldn't know as it has been left in someones porch at the wrong address...we don't even have a porch!!

29 October 2024
Unprompted review
Rated 1 out of 5 stars

The item delivered via Etsy was…

The item delivered via Etsy was faulted. The seller has been contacted with details but has not responded and oddly the item has been removed from the Etsy site. There is no recourse from Etsy for refunds on faulted goods which is disappointing

22 September 2024
Unprompted review
Rated 1 out of 5 stars

Scam

I ordered something, in the beginning it kept me updated but later on until no wit hasnt been updating(for 150 days ). I also have sent an email like 50 days ago but they havent responded

11 November 2023
Unprompted review
Rated 1 out of 5 stars

This company is known as Yanwen…

This company is known as Yanwen Logistics and it is described as a Express Delivery Company.
My delivery stays almost 10 days in their warehouse and nothing happens. I have tried contacting them several times but no response.
Didn’t recommend them at all.
Order No UJ292266665YP

29 January 2024
Unprompted review
Show reviews in all languages. (92 reviews)

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