yw56.com.cn Reviews 

92
TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, most reviewers were let down by their experience overall. Consumers expressed deep frustration regarding severely delayed shipments, incorrect delivery addresses, and valuable packages that were marked as delivered but never actually arrived. Buyers repeatedly stated that support teams failed to answer emails or phone calls, leaving customers without any meaningful assistance or solutions. Some reviewers were happy with fast delivery times, noting that certain international orders arrived promptly within a single week or even earlier than expected. A few individuals experienced smooth shipping processes when purchasing products from overseas sellers without encountering any major tracking or transit obstacles.

What people talk about most

Delivery service

Users describe negative interactions with delivery_service, citing severe issues with missing packages, lack... See more

Order

Reviewers mention negative feedback about order experiences, highlighting severe dissatisfaction with... See more

Customer communications

Reviewers highlight negative aspects of contact, expressing frustration with unreachable support channels and... See more

Customer service

Customers had negative experiences with customer service, consistently reporting a lack of support and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Never use this company the lack of customer service and willingness to help is pitiful. Ive had two items not arrive and only get the run around that my package would be redelivered in 3-5 i keep gett... See more

Rated 1 out of 5 stars

I have recently ordered 2 items via 2 different UK websites (I am in HK). Both companies informed me my package was on its way with Yanwen. The first took 3 weeks to arrive. In HK it was transfer... See more

Rated 1 out of 5 stars

I have been waiting for my package. Forgot unit number went to notify them of unit number emailed them. got run around. My package has not been delivered nothing going on with it. Company I ordered... See more

Rated 1 out of 5 stars

Absolutely appealing. They have lied 4 days in a row saying they tried to deliver. We have cameras everywhere and no sign of a person trying to deliver. I paid a lot of extra money to have it delivere... See more


Company details


Contact info

1.4

Bad

TrustScore 1.5 out of 5

92 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(92)

52 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The package never arrived

The package never arrived, I bought three adapters from Amazon, so far everything was normal, but then it says delivery with Yanwen, I didn't even know what that courier was, but I got pissed off when after 1 month nothing had arrived! Then the site was a mess, everything was intertwined and strange

15 April 2025
Unprompted review
Rated 1 out of 5 stars

2 failed deliveries with no communication

I had two packages sent with them as the shipper.
On both occassions the tracking showed that the package had left the seller's country and that it was en route to mine. Then the tracking stopped.
I made multiple enquires to Yanwan Express asking them to provide information about where those packages were, but they didnt bother responding to them.
On both occassions the sellers refunded me for my purchases. They had offered to resend the product but I would only do that if they used a different carrier.
I wouldnt use them again, and will check with sellers in the future if they use them because I cannot rely on them at all.

6 March 2025
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible. Package was out for delivery for 3 days. I tried to contact them and finally actually did receive a response saying they would try to deliver and post new delivery info on their tracking. Nope, nothing. Luckily Temu reimbursed me and allowed me to request that they never ship to me with Yanwen again.

29 April 2025
Unprompted review
Rated 1 out of 5 stars

Yanwen Express' driver delivered my…

Yanwen Express' driver delivered my package to the wrong address. This can happen, when you don't follow GPS, which is pretty accuratein established neighborhoods. However, there was clearly no action taken to resolve or remedy the issue. They sent pictures of the delivery, which was not of my house or address. But insisted the package was delivered. Hmm, OK. I replied twice with a picture of my house and address to highlight the error.
They simply stopped communicating, meaning stop replying to my issue as if they were done with it.
Fortunately, the recipients finish the delivery Yanwen Express could not and seemly would not. It was a week ago the error was made.
I hope to never have a vendor that use this carrier.

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Very satisfied

I was a bit skeptical after reading all the reviews. However, I was updated all throughout the process, and the package got delivered much quicker than I expected (9 days total, shipped to NL). Very satisfied!

22 April 2025
Unprompted review
Rated 1 out of 5 stars

AWFUL!

This 'tracking' is absolutely awful...its difficult to access and when fortunate to 'access' it's impossible to find out where your item is...this system is extremely lucky to get a single star cos its not worth 1 star...absolutely useless!

22 April 2025
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible! I've had 2 packages disappear and they've lied and said the business was closed for delivery. I was sitting in the OPEN business when I got today's notification that that's why they couldn't deliver. I have emailed them multiple times and just get a pre-written response and unfortunately that's the only way I have to contact them.

10 April 2025
Unprompted review
Rated 1 out of 5 stars

Don’t buy stuff online from over seas

I’m from a country pretty far from
the US which is where I ordered my shirt, so I was already kinda wary about ordering something overseas so I double checked my address and everything. Later got an email about two weeks later that my order has been delivered, but when I got home I found absolutely nothing. Turns out it’s in my country but at a completely different location, almost 5 hours away from me. Be careful on how you spend your money and who delivers your items.

27 March 2025
Unprompted review
Rated 1 out of 5 stars

Yanwen facility obviously have someone who has sticky fingers

Yanwen facility obviously have someone there who has sticky fingers, I ordered a TurboClean AquaMax: Space-Saving Wet and Dry Vacuum
Cleaner, Pet-Friendly Vacuum x 1 from Avernixio tracking in place when parcel arrived it was a small package with a cheap tacky ring in it .

Obviously someone has swapped the item and stolen it or it was a scam from company I tried to purchase item from , either way it is unbelievable the nerve of some people , well bad luck will bestow those that steal . 0 stars for service . Very frustrating !!

Also do not get anything from Avernixio you will not receive your goods !! At least I got my money back used my credit card this way you are protected just protect your assets

19 February 2025
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible! Just Terrible!! Yanwen delivery guys take pictures of your package at the door then later steal the package!!

9 January 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a NY Yankees Comforter

I ordered a NY Yankees Comforter. When it arrived, it's NOT a comforter. It is pretty much no more than an oversized sheet! The difference in a Duvet, which is what I received, versus a Comforter:

Tips & Trends
What is the Difference Between a Duvet and a Comforter?
June 23, 2021 by Joe

Share:
Click to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on Pinterest (Opens in new window)
What is a duvet?
A duvet is a type of bed covering, specifically one that is down-filled. Duvet (pronounced due–vay) is the French word for down and most commonly refers to a down quilt. Since Europeans have been credited as the first ones to sleep under down comforters, often you will hear the French word “duvet” used to refer to a down comforter. At Cuddledown, we refer to all of our duvets as “comforters.”

What is the difference between a duvet vs a comforter?
The words “duvet” and “comforter” are used interchangeably to describe a top layer of bedding or quilt filled with natural or synthetic materials for extra weight and warmth. Duvets and comforters can be filled with such materials as down, synthetic down, cotton, wool and silk.

I'm giving it to my 11-year old grandson who is a Yankees fan. I ordered and received a REAL NY Yankees Comforter from Fanatics.

30 September 2024
Unprompted review
Rated 5 out of 5 stars

Exceeded expected shipping time !

I ordered my package only a couple of weeks before Christmas and minimum shipping time for my item was listed as 11 days, I was nervous my package would not get to me in time especially after reading some of these reviews. My package arrived 4 days prior to the minimum listed shipping time, during the holiday season, I was impressed.

19 December 2024
Unprompted review
Rated 5 out of 5 stars

I was Scared

Was worried at the beginning due to bad reviews but ordered a small package into Europe and received it in a longer than usual time but I was kept updated the whole way. Will order again!

4 December 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look