YPP Lettings Reviews 

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and professional during property viewings and maintenance visits. People also note that the overall service is efficient, with team members going above and beyond to ensure everything is properly fixed. Reviewers appreciate the warm interactions and polite demeanor of employees who handle daily tasks with great care. However, some customers also noted experiencing poor communication, confusing procedures, and inadequate handling of complaints from the office team. Reviewers mentioned that certain maintenance issues remained unresolved for months, and promised repairs were occasionally neglected before move-in.See more

Reviews shaping this summary

Mark H is very professional, helpful and friendly as well. He managed to fix most of the problems that were reported, while he helped us to report others as well. Shout out to him. And thank you so mu... See more

Sister Nikki Cheung is really such a kind person! I just moved to Oasis Residence and encountered some problems. Sister Nikki Cheung at the front desk helped me deal with them very patiently—she told... See more

Alex has been very kind and thoughtful throughout the whole flat maintenance process which was carried out during my working from home hours. He showed impressive attention to detail and he was very c... See more

I have had a few issues when I first moved into Castello Court, which I reported straight away. All of these problems have since been resolved with the help of Kevin Mau and Alicia, who have both been... See more