YouSee Reviews 

The connection cuts off a new times a week, which is frustrating when working from home. Hoping they sort this out soon.

Nice move, YouSee! Forgetting about my termination of services is extra revenue for you!

The only option one has to terminate services is to call a specific number. Called "Sebastian" on June 30th to terminate my services (internet and TV), and was told all is well, and that services would terminate at end of notice period.

Chatted with the YouSee chatbot today, as I was still having access to TV. Was told nothing was ever registered and no termination was completed. That is one way to make money, YouSee - mafia methods always works! Pathetic!

I got a new plan/subscription with yousee via migration of my existing phone number. After installing the new sim card.. there is basically no internet connection and I am not able to make or receive calls. I tried the support and after speaking with many people no solution was found. They have created a case for support and I got an email that they will sove the problem in 16 days...So Its been 3 days without being able to use my phone and no reporting from yousee on the case so far..

Update xxxxxxx

It's been really annoying.I have been promised reply until friday and nothing.

I can't make or receive calls..

Some services have to be authenticated via SMS and I just can't do it. E.g parking permits and etc..

Update xxxxxxxxx

Its been 2 weeks and nothing has happened and I still can't use the phone.

Update xxxxxxxxx

It's now Sep 26th. Nothing changed nor I have any commitment for a date the issue will be solved. No one from the support can do anything..

I don't know what else to do. It's been almost a month and nothing has happened.
This is messing up with my life....

e.g.
I will have a surgery soon. I can't use the phone or send / receive sms. I am happy I reached out to the hospital, because I have to have a blood test done before. They said they have sent me the details via SMS which of course has not ever been delivered.

Really stressful and annoying.

Don’t know where to begin. YouSee offers a fiber connection of 2.500 Mbps which tempted me to subscribe. However they do not know how to get the internet up and running. It was confirmed that the internet connection will be activated by Jan 29th. Today is September 6th and even after the 8th follow up they have not yet been able to figure out how to get the internet activated.
They can’t even promise when the internet will get activated. When I speak to them they can’t even tell me what is the issue. I am told that the issue has been prioritised at the highest level. If this is the highest level of technical expertise, seems like I have signed up for a company with very poor tech expertise who have no clue on how to deliver and activate an internet connection.

Update from September 8: Received by mail “ Unfortunately, there's nothing new we can tell you.

Your case it with the responsible department, and they'll look into it as quickly as possible, but there's nothing we can do from here to escalate, unfortunately.“

Seems like the department handling activation is not at all bothered to fix the issue.

I ordered fiber internet from YouSee, but they made a mistake and sent me a coax router instead. They admitted the error and gave me an emergency SIM-based kit, which turned out to be unstable and had terrible coverage. After waiting a month and a half, I finally got fiber installed.

Then came the billing nightmare. I was charged for cable internet I never had. I spent more than an hour being passed between departments on the phone, only to be told by the finance team to pay the bill and that I would be refunded later. I paid over 600 DKK, but the refund never came. Instead, I received yet another bill for over 200 DKK.

I went to their store, returned the router, and was assured everything would be resolved. But shortly after, I got a message saying the returned equipment was “not linked to any subscription.” Then another email followed, claiming I would be charged 100 DKK for an unpaid bill.

Today I went back to their store again, spoke with an employee, and was given yet another number to call. After 45 minutes on the phone, I was promised a refund link that never arrived. They told me to call another number tomorrow. I don't have time to call them but I need to research and see what is the best way to deal with this issue in Denmark.

I have spent hours on the phone and in stores, even taking time off work to deal with this, yet YouSee still hasn’t fixed their mistake or refunded my money. I don’t see why I should be calling different departments instead of YouSee handling the issue internally.

NOTE: The account for Coax Internet isn’t even visible to me or customer support. I only got the bill by email, and nothing shows up in my dashboard. It’s clearly a software bug, but nobody is helping me.

I strongly advise others to think twice before choosing them.

My broadband keeps cutting out at night. Service is friendly but problem hasn't been fixed yet.

Unbelievably infuriating attitude from their customer service rep, "Benjamin" - spoke with them on 26.08.2025 to request cancellation of my internet service, first thing I asked on the call is, after greeting with "hello", was in Danish "kan du tale engelsk" to confirm that I can communicate with them. To which they responded "ja" in Danish. I then asked again in English "can you speak English?" to which they again responded 'ja' in Danish, followed by an awkward silence. So I started speaking English. The call only went downhill from there. After being clients for 3.5 years, from the moment we arrived to Denmark from Ukraine I would have expected courteous customer service with a positive attitude. Instead, I found the rep curt, abrasive and confrontational. They constantly cut me off and interrupted my thoughts, proactively tried to cancel my subscription without checking for my consent, and accused me of having 'an attitude' when it was in fact their negative attitude that had set the tone of the call from the get-go. I originally intended to keep my phone subscription with them, I am now cancelling that also. As a CEO of a lartge company who manages over 300 employees across multiple timezones, I find the general approach of this particular rep nothing short of unbelievable. Nothing preapred me for this call, and I will ensure to not conduct business with YouSee in the future, based on this interaction, whether it is representative other overall customer service or not.

I never got my money back (~800 dkk) for overpaid abonnement because apparently my CPR was incorrect when applied to get the money back which is impossible because I logged with my MitID on their website.

Absolutely the worst company to deal with. Never ending problems with their system and 'mityousee' website.

Internet is OKAY.. but if you don't want any headaches when dealing with their service just choose other company.

I am really dissapoint if there is any platform where i can get help than please help me. In one hand i had to loose my sim which was connected to bank account and every important documents i have provided and on the other hand they are sending bill with fine after destroying my sim

YouSee is blind as a bat. Just. Don’t. Do. It.
After trying to start the date for glassfiber two years in the past, YOUSEE admitted their mistake. Wifi couldn’t start.

It was somehow not possible to change the date. A Tech support Case was made and s whole team thought about the error for three weeks.

After another day wasted on their useless support team (all their infuriating stupid 😊😍🥰 smileys) it was decided to switch to 5G

Another team is now working on cancelling the fiber order. It’s extremely difficult for them. They constantly send another reminder of the bill, for the wifi they couldn’t provide.

And now I am waiting on the new order. Again it is a problem. They sent a router but can’t find the sim card that goes into it. Again: no wifi. Just lots of 😁 smileys🥰😊

Look somewhere else for internet. Or YOUSEE shit.

I was asked to return a router i never recieved. Furthermore i cancelled my subscription, was informed of this, and then was still billed months later only to cancel a second time and be told that I should pay the bills in a place i havent lived for months.

The ducking worst company. I don’t even know why they have customer service, it can’t do anything. If you consider to use, please don’t. Worst provider ever, will take your money and nerves and pay a lot of bills

Continuing dysfunction with You See & their serious lack of customer service. It appears that You See say one thing to their customers then retract all that they say by pulling absurd amounts of money by any means.
Due to the company having to update their TVBoxes / cable it appears they expect their customers to foot the bill , which is touching 4.000. Kr! I have so much trouble with their lies and how they pull bills as and when they deem. Never met a company like this anyway and hope I I never will again.

They keep taking my money, and sending me bills even though I already have cancelled my subscription. And when i call to speak to an employee,
I just getting thrown around by several employees, before they hang up.... Guess I will never get my money back...
Is this really how you guys want to make your money?.

Notice it has been going on for a looooong periode for now.

Poor termination experience !
Poor termination experience !
My Internet subscription was cancelled on 30th May 2025 and I received an SMS confirmation. I went to the Lyngby store and deposited my router as guided by the customer care person at YouSee, Lyngby. One month later, I received a bill for the period from July 2025 to Sept 2025 to pay 867 dkk. As I do not have the subscription from 30th May, I did not pay this future period bill. But I visited the YouSee center at Lyngby and asked for removal of this bill. They checked in the system and told something went wrong and they raised a ticket. Soon I got an email stating that the date of termination is 23rd July ! On Aug 01st, I got a threatening email stating to pay the bill for the period from July 01st to Sept 30, else they will transfer to collection agency. Now I visited the Lyngby customer care of YouSee again to resolve this matter. They helped connect to customer care and I was told no need to pay the bill and it will be resolved. They assured that they will raise a ticket internally and resolve the matter. However, soon I realised that the agent did not do anything and I did not receive any email. So, I am stuck here even after planning carefully the disconnection for 30th May. It is a pathetic experience and I feel harassed by YouSee now.
Super bad customer care experience.
It is super hard to connect to YouSee telephone customer care if you cannot understand or speak Dansk. So, you are stuck badly and have to make repeat visits to customer care offices

Beside the terrible choice to put AI at customer service (really make me think you dont care so much about people), the problem with my s25 ultra was solved very fast and the phone came back immaculate.

Just remember that by GDPR law, you are NOT entitled to ask the user device password to perform a repair under warranty. Article 5 demands minimum private data share for any task and you can definitely fix a phone with SGDT and Odin or other diagnostic tools without the need of the password. Just reset it and do your tests like you anyway do. The request of the device password is very suspicious and halts the reason why someone put the password in the same place.

Coming back to the review. Phone works so far very well and you have been fast. Good idea to work with Care1 with your warranty repairs. They seem very efficient and this choice give you points in favor.

New customers in April. Didnt receive the router. Had to request one in a YouSee store a week after delivery date so that we could actually have internet.

It then arrived without a fibre wire.

We then received that, all was good and they promised us a discount on our internet.

2 months later i get a bill for 800kr. They claimed it was for a router we hadnt returned. Initially they had told me it was probably the previous tenant who had lived at our address before us, but then changed it to the original router (the one that didnt arrive) not being returned to them.

They have since doubled down on this, claiming i still have their original router. They insist on a tracking number (we dont have one because it was being sent to us, not the other way round), or proof of delivery (we dont have one because we have nothing to send). I finally got them to cancel the 800kr fee and was confirmed on a phone call with a representative.

2 weeks later, 800kr leaves my bank account for YouSee. No invoice on my Mit YouSee, and seemingly, after calling them again, they had forgot to tell me that they actually were blaming me for their lost router.

Since then, they have gone back to doubling down on the whole tracking number and delivery number thing, leaving me 800kr less, for their mistake.

Not really sure what to do, but what i will tell you is: THEY ARE AWFUL as a company, worst experience i have ever had! Still fighting for my 800kr, i dont like being stolen from.

Stay away from this Company! It is 3 years that I ask them to relive an issue about automatic payments and they did absolutely nothing! They are scammers! At this point I will head towards other Companies!

Det er et godt sted at handle og så til billige priser og god service tak for hjælpen vh Brian kaj