Kundeservice Yousee Reviews 

One of the worste customer service, they throw you from one worker to another, I was having probelem with internet, and they could not fix it in almost 2 weeks. I am gonna change the internet service

The most useless people must be collected with this organisation. I have, for a number of months, had major problems with my internet connection. It is not unusual to lose the signal 10 or more times in one day. I can no longer use my email and have moved to Gmail.I used to take screenshots of the assortment of stupid responses from the so-called robot, which should be removed to the toilet. I have managed on two occasions to find a living human who assigned an "expert" to look at my case. After two experts gave up and actually spoke the truth when they both said, "We don't understand what is happening". I see no point in wasting more money on such a fiasco.

EXTREMELY UNPROFESSIONAL
Unfortunately, nothing more to tell.

I am posting my whole email (sent to YouSee) here.

Dear YouSee Customer Service,

​I am writing to formally dispute an invoice and the continued existence of a mobile subscription that should have been canceled in accordance with the Danish 14-day return policy.

​Summary of Situation:
​On 30.11.2025, I purchased a mobile phone with subscription with a minimum 6-month binding period from YouSee shop (Ballerup). In strict adherence to the statutory 14-day right of withdrawal in Denmark, I returned the phone and canceled the subscription two days later, on 02.12.2025

​The Problem:
​It has become clear that YouSee failed to process the subscription cancellation following the return. Some weeks later, I received an invoice including a penalty for late payment for a subscription that should not exist.

​Exhausted Efforts and Impact:
​Since receiving the incorrect invoice, I have made approximately 5 or 6+ attempts to resolve this matter by contacting both your customer service hotline and your physical shop. I have been repeatedly directed back and forth between these departments, with neither the shop nor the phone support willing or able to resolve this error.
​This situation is causing significant stress and consuming a substantial amount of time. As a new mother with a three-month-old baby at home, I do not have the capacity for this bureaucratic runaround, especially when the error is clearly on YouSee’s behalf.

​Required Resolution:
​I demand the following immediate actions:
​1. Immediate Cancellation of the mobile subscription, effective from 02.12.2025
​2. Nullification of all incorrect invoices and associated penalties.
​3. Confirmation that this matter has been resolved and that my details have been correctly updated to reflect the canceled contract.

​I have fulfilled my obligations under Danish consumer law. Since internal communication within YouSee has failed to rectify this despite multiple attempts, I expect this matter to be escalated and resolved internally by your department without further delay.

​I expect a written response and confirmation of resolution withon ASAP and no later than end of this week (09 Jan 2026).

At all cost avoid been a member in Yousee dont order anything from them i have a very bad experience with them which im very angry as im typing this, i went to there store at Rodorve centrum and order a home internet and the guy at store tell me it will start working on that day so i took the box home and try to fix it to get the internet working but it fails so the next day i took the box back at the store and tell them to cancel me so the guy asked why and i explain he said the internet will start working in two weeks time so i insist that no im no longer interested so he cancelled me and i handover the box to him he did check it and everything was correct and i get a message that it has been cancelled only for me to recieved a bill that i should pay for box which i have already return the next day, this is very very bad and i will never pay for what im not using which i have already return stop frauding people it so bad, for all new people that want to register with these rouges pls dont

Literally worst experience I've ever had with any company. I have a lot of problems with them but ill try to summarize everything so I won't write an essay. First of all it took them 3 technicians to be able to install the optic fiber internet, so the technicians were coming to say thant they can't do anything and I was getting bills of 500kr saying that I was not home or something. And it was taking multiple calls to be able to cancel the bill. But the worst part was when in the beginning of this month they withdraw 8 month of payment from my account and all I get is fake refund promises but no refund confirmation mail or anything. They just give me fake dates like 4 days after that it was 14 days after it was 7 and of course all of them passed and still no refund. I also have to mention that on my last phone call with them I've been mocked by the agent and beeing talked sarcastically. Also it took like 4 phone calls to get the old subscription canceled so i won't keep paying for both and to be honest i still don't know if they did it. So yeah definitely not recommend

Absolutely terrible customer experience. I am regretting taling the connection. They have no option for English anywhere on their platforms. Its literally saying we only was local business.

tusind tak til Marianne og William for super god
og meget professionel kundeservice

Poor termination experience !
My Internet subscription was cancelled on 30th May 2025 and I received an SMS confirmation. I went to the Lyngby store and deposited my router as guided by the customer care person at YouSee, Lyngby. One month later, I received a bill for the period from July 2025 to Sept 2025 to pay 867 dkk. As I do not have the subscription from 30th May, I did not pay this future period bill. But I visited the YouSee center at Lyngby and asked for removal of this bill. They checked in the system and told something went wrong and they raised a ticket. Soon I got an email stating that the date of termination is 23rd July ! On Aug 01st, I got a threatening email stating to pay the bill for the period from July 01st to Sept 30, else they will transfer to collection agency. Now I visited the Lyngby customer care of YouSee again to resolve this matter. They helped connect to customer care and I was told no need to pay the bill and it will be resolved. They assured that they will raise a ticket internally and resolve the matter. However, soon I realised that the agent did not do anything and I did not receive any email. So, I am stuck here even after planning carefully the disconnection for 30th May. It is a pathetic experience and I feel harassed by YouSee now.
Super bad customer care experience.
It is super hard to connect to YouSee telephone customer care if you cannot understand or speak Dansk. So, you are stuck badly and have to make repeat visits to customer care offices.

I have been a customer of YouSee for the last 10 years, even before rebranding.
Have multiple subscription.

I always knew that YouSee charges premium. Not the cheapest provider. But I thought, with price comes quality. And if I need any support I will get it quickly.
Not the case. I was yelled at, support would simply drop phones and ignore everything I say.
After many many attempts, I have finally managed to convince them that I really need help and the First Line of Support cannot handle it. they have next to 0 knowledge about anything (at least those 5 people I came in contact with).
So they raised the case. Reference number: YC213097. I mentioned couple of times that I have 2 phone numbers under 1 subscription from YouSee (besides the Internet subscription. Yes, I am an idiot to have trusted this company with all my communication), so I explicitly told which number to call. COUPLE OF TIMES!
Now, do I even need to tell that there was no call? my problem is still not solved and instead everything they have done (without speaking to me) - restarted my wifi router. And I was in the middle of super important call via MSTeams. That lead to some financial losses too, as I am working for a bank in IT area.

I cannot even start to explain how disappointed, angry, frustrated I am.
I feel like I was taken an advantage of during all these 10 years.
Shame on you YouSee and especially your First Line Support.

Actions I will take?
Likely, I am going to change all my subscriptions.
I will also share my experience everywhere I can, to anybody who listens. might even pay for some Facebook advertisement (yes, I am that frustrated!)
I
Every time I tried to escalate and speak to somebody else - they would just plain refuse to do it (with some harsh words on top of it).
I used whatever ways to give feedback I could only find. Nothing happens. YouSee does not care about feedback and it is probably blocked by the same people who are supposed to help their customers.

DO NOT EVER USE YOUSEE IF stable Internet and Phone is a must for you. Unless you like to be yelled at and all stress that comes with it (people are different :) that I acknowledge)

PS apologies for English. My Danish is not that good, especially when it comes to writing.

Do not subscribe to YouSee. My experience was incredibly frustrating. I initially subscribed as part of an employee benefit from TDC, and when I left TDC, I requested to unsubscribe. Despite this, they continued to send me monthly bills. I contacted YouSee customer support to stop the membership and cease billing me. Yet, a month later, I received another bill. I called again, and a support team member assured me that my membership was canceled and I had nothing to worry about. However, another month passed, and I received a payment reminder from the recovery agent Collectia. YouSee's service is terrible. I will never subscribe to them again.

Bad app?

How can the Yousee setup in their app be so bad that they for example don’t separate a France/Sweden game and a Denmark/Germany sports game in two separate videos? And that they don’t place old content in the app so you can fast forward in it even though its shown at a specific point after its live? Really strange in a modern world where these setups should be simple! I hope you improve this Yousee :)!

They can’t answer questions because they do not get info from other departments, so unprofessional.

I wrote an email that I no longer need internet from 1st of December, it got removed from 30 of November, to turn back on, a technician needs to come! :D I guess we are in stone age. I will be staring in a white wall today in an empty apartment due to moving. Guy on phone said "it is not my department.." - the usual answer. Great. Thank you.

Awful connection too past 6 months, lots of repairs with no heads up.

I have been a loyal customer for 6 years, paying monthly subscription automatically, no problem.
My internet service was cut due to no payment. I enquired, it was because my card was expired and my wife forgot to update. It was an honest mistake. They had sent emails to let us know, but they send so many junk promotion emails that we simply didnt read their emails. I immediately paid the past due bills but learned they have charged me 300DKK penalties. I asked the customer service to reverse the charge as a courtesy since it was an honest mistake by a loyal customer. She said, she worked there for 25 years and the company never does such a thing. So to me this is a trap that company likes to make some bucks and loyalty and customer service means nothing to do them. We are now looking to change our service provider, but seems to be a stupid business practice considering how competitive this business is. Anyway, please avoid the business that has no regards for its clients and conduct unjust practices. 300 DKK penalty for two month delay is about 50% interest rate per month on a 200DKK bill. This is a highway robbery, no matter who does it,
way to go YouSee, keep conducting yourself with arrogant customer service and see how your business will plunge over time

Very bad covering, I have to restart my phone to have a chance to have internet. Costumer service says I'll be charged every month but then I get sent me a 3-month bill.
Absolutely awful!!
Changing service asap.

Almost everything is wrong with Yousee! Just stay away!

After i change phonecompany to You see i just have problems from day 1. Internet is not working, there so called kundeservice is usless , they cant solve the problem , but want the money for the service they dont deliver. I have contract for 6 months that i acording to them cant cancel. How is that even legal ?? Dear You See i am not paying your bill untill you solve the problem. How many cases from this company ended in court and why they are still working? This firm should be investigated for their working methods

I organized for my connection to be relocated at my new house, just 50km away. This was agreed over2 months ago. I still have no connection at the new house, but they took payment in advance for 3 months. Called kundeservice who confirmed that a “technician” would turn up…. The chat people PROMISED that by 4pm someone would be here…. The outcome is clear - kundeservice just have to pretend that all is good, while customers are left waiting for days with no update, feedback, or even the slightest chance of a simple sorry….