Your Furniture Online Reviews 

101
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Great communication telling you what is not happening, had to return a crap made chair, padding in the arm collapsed inside a month, I bought the chair with heat and massage due to having a bad back.... See more

Rated 1 out of 5 stars

was excited to buy my new wardrobe and as stated small assembly, which was what I required as a working single parent. In fact the wardrobe was complete assembly required as it arrived in two flat... See more

Rated 1 out of 5 stars

Ordered and paid for furniture in the middle of October. No mention of items not being in stock.Delivery eventually arrived on the 23rd of December. Unfortunately 1 box which contained essential bed p... See more

Rated 2 out of 5 stars

Placed an order for a large amount of furniture on 20th May and received the final delivery of items at the end of August (despite the fact that all the items were marked as being in stock)!! Ex... See more

Company details

  1. Bedroom Furniture Store

Information provided by various external sources

High quality furniture to buy on-line including beautiful Ash and Pine furniture including dining tables, chairs, children's furniture and wardrobes. We offer exceptionally crafted furniture at affordable prices. Characterised by excellent service and friendly representatives, you're certain to find a piece to suit any room of the house.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

101 reviews

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1.3

All reviews

(101)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Bedroom furniture

Absutely amazing service. I received many updates from the company advising of progress to my order. They managed to get all items earlier than advised and the delivery guy was lovely and helpful. The furniture was excellent quality anc well packaged. Couldn't be happier x

27 January 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Quality

We own Millgate B&B TripAdvisors No 1 B&B in the world so we need to ensure high quality and durability for our guest rooms. This dressing table stool is perfect. Sturdy and stylish although I am going to recover the top to match my decor.
Thank you
Sue Burrell
Millgate B&B Masham.N.Yorkshire

27 January 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic furniture, price and service

Like previous customers I was wary of buying online without seeing the furniture 'in the flesh'. However I felt confident after reading the small print that there wouldn't be a problem if I needed to return it.
We were told that if the delivery slot wasn't suitable we could swap, this in fact wasn't true (a separate delivery company) however they were very accommodating and would deliver to a neighbour within a certain distance so there weren't any problems (as it was our neighbour let them in so they could deliver to our house).
The furniture was packed superbly, looking after all corners with extra protection.
The furniture in itself surpassed out expectations, it really is beautiful and I will definitely order again.
One very pleased customer.

26 January 2015
Unprompted review
Rated 5 out of 5 stars

Sherwood Oak DVD/CD 4 Shelf Unit

Purchased the unit as it matched our other furniture. Found this company offered the best price. Bought one originally and the transaction went really smooth from ordering to delivery with useful item tracking. Was so impressed we bought another. Just wished we'd ordered both together and saved on postage.
A happy customer

15 January 2015
Unprompted review
Rated 3 out of 5 stars

Great Furniture but incomplete delivery

The furniture itself is lovely and am very happy with it, but one of the wardrobes was sent with a door missing. The door was sent promptly but the hinges did not match up with the existing screw holes in the frame so it was a pain fitting. Also the double wardrobes were described as being fully assembled but they were only partly assembled; although this did not bother me too much it was annoying and definitely needed two people to assemble.

30 December 2014
Unprompted review
Your Furniture Online logo

Reply from Your Furniture Online

Dear Peter,

Many thanks for your response and valuable feedback.

Please accept my deepest apologies for the inconvenience you've experienced. We have now expanded and amended the details on our site, to take into account the assembly requirements needed and apologise for the missing information.

We're currently streamlining our quality checking processes so that we can assure we eradicate any supplier errors.

Once again please accept my apologies,
Kind Regards,

Robin Hunt,
Managing Director.

Rated 5 out of 5 stars

great

fantastic , reliable service .
especially helpful as I am disabled & I can't use my hands very much.

29 December 2014
Unprompted review
Rated 5 out of 5 stars

Quality and service

Fantastic quality item at an excellent price. Full communication from point of order to delivery. Will definitely be back in the future. Thanks, would highly recommend.

28 December 2014
Unprompted review
Rated 4 out of 5 stars

Our purchase

We experience a very good delivery even if there was some delays. We was informed on the progress and when it was delivered it was very good.

26 December 2014
Unprompted review
Rated 5 out of 5 stars

customer service

Outstanding service, fast delivery beautiful quality. I made a mistake with my order and it was dealt with immediately, no quibble and the item was collected free of charge. I would recommend this company.

18 December 2014
Unprompted review
Rated 3 out of 5 stars

Oak Dining Table and Sideboard

Ordering process good, price good, delivery good. Products good but have a couple of defects - table had to be altered as mounting for leg was poorly fixed and sideboard has a slight split on the inside of one of the doors.

3 December 2014
Unprompted review
Rated 3 out of 5 stars

Beautiful furniture but misleading information

Before purchasing the "Casa Walnut Range" I asked the salesperson if it was solid walnut. I was told it was solid beechwood stained walnut. I decided that this was ok and ordered the desk, bedside table and drawer set. When I received the furniture I discovered that all the drawer insides were actually some form of MDF with hardboard bases. However the furniture is beautiful so I have kept it but I just wonder how long the drawers will last. The site claimed the drawers were £900 reduced to £450 so it is not unreasonable to believe that the actual drawers would be solid too. Therefore , I thought the sales person had misled me, as I had specifically asked the question and there were no photos on the site showing these. I did contact the company and asked for the manager to call me back which they did not.

28 November 2014
Unprompted review
Rated 5 out of 5 stars

Excellant

Once I spoke to a person who knew what they were talking about !!!! , excellent, very good value for money.

28 November 2014
Unprompted review
Rated 5 out of 5 stars

Cambridge Oak Sideboard - Brilliant

We ordered an oak sideboard from the Cambridge oak range which we are very happy with. The delivery company gave us a suitable time slot and then kept to their promise. When we open the box it was well packaged and protected. The sideboard appears very good quality and we would be happy to vouch for this company’s services.

28 October 2011
Unprompted review
Rated 5 out of 5 stars

5 Star Service and Products

We would without any hestitation recommend Your Furniture Online to anyone looking for furniture online! We had a great experience and are very happy with the dining table and chairs that we ordered. Great service.

29 September 2011
Unprompted review
Rated 5 out of 5 stars

Prompt delivery to Scotland

Thanks very much Your Furniture Online for a prompt delivery of our new piece of furniture. We found your company through Google by accident one evening when looking for local furniture stores. Being in Edinburgh we were a little worried about buying from a company in Bristol and over the internet but our worries have been totally dispelled. The service we received has been top rate and the furniture received better than we expected. We definitely plan to buy more furniture from you this year and would be more than happy to recommend you to our friends.

27 September 2011
Unprompted review
Rated 5 out of 5 stars

Great Quality Dining Table and Chairs

I see some people have not had a great experience below..but ours was a good one and I would recommend them.
We save a large amount of money ordering from YourFurnitureOnline and are very happy with the service we received and the furniture that was delivered

22 September 2011
Unprompted review
Rated 5 out of 5 stars

Solid Oak Products

We are very happy with the product we bought from Your furniture online. Our furn iture was delivered quickly and all it solid oak. We are planning to buy a TV cabinet next as I see you have now got a new small one available. Thanks Aimee for your help

26 January 2011
Unprompted review

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