I have been overpaying for my appliances for a while without realising, that payments increased nearly twice in few years. Brand Cover gave me a decent quote on Rapid Repear plan (cheaper by £10 per m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your brand cover have delt with what felt like an impossible situation, with kindness, professionalism and not once made me feel like "just another customer". Clear and helpful communication throughou... See more
Company replied
Alfie Pate was excellent in his advice and his knowledge of the product and answered all my questions. There was no hard sell or urgency to accept. Saved a lot of money by switching to your brand cov... See more
Company replied
Couldn't of wished for a better insurance company. Everytime I call its like there is no trouble in asking and I have multiple appliances under insurance and also every 5 years they give new applian... See more
Company replied
Company details
Written by the company
Get Rapid Repairs, Free Servicing and Free Appliance Upgrades included in your cover. Your Brand Cover – The Appliance Cover Specialists At Your Brand Cover, we’re committed to delivering better service, better value, and complete confidence when it comes to protecting the appliances you rely on every day. Our core values — Fairness, Trust, Value and Reliability — guide everything we do. Millions of households across the UK choose appliance cover for the reassurance it brings. With Your Brand Cover, you can relax knowing your protection is backed by a company that puts customers first and is dedicated to keeping your home running smoothly. For a simple, affordable monthly cost, we take care of the stress of repairing or replacing your essential appliances. No hassle, no worry — just dependable support whenever you need it.
Contact info
United Kingdom
- www.yourbrandcover.com
4.6
Excellent
399 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Washer replacement
Have a few appliances with them and my washer has brike w few times now they kindly attempted to fix it on many occasions and with no joy they replaced it.
Absolutely brilliant service fast and friendly always happy to help.
14 November 2025
Unprompted review
Reply from Your Brand Cover
Dera Mr Welch,
Thank you for your lovely review.
We’re really pleased to hear that our team were able to get everything sorted for you. We always try repairs first to save our customers any unnecessary inconvenience, but if a fix isn’t possible, we’ll step in with a replacement to keep you up and running. It’s great to know you found the service fast, friendly, and helpful throughout.
Thank you again for your kind words.
Kind Regards
Your Brand Cover
Had a lovely chat with Louie
Had a lovely chat with Louie, he was very professional and helpful when my memory went to pot and he was patient dealing with myself. Explained everything clearly as I stated I don’t do emails. Thanks Louie
13 November 2025
Reply from Your Brand Cover
Dear Charlotte,
Thank you for taking the time to leave this lovely review.
We’re so pleased to hear that Louie was able to support you with patience and professionalism. He always aims to make things clear and easy, and it’s great to know you felt well looked after — especially as you prefer speaking over email.
Thank you again for your kind words.
Kind Regards
Your Brand Cover
You are perfect You always let me know…
You are perfect You always let me know what's happening. Thanks ǰ
6 November 2025
Reply from Your Brand Cover
Dear Peter,
Thank you for your kind words. We’re really glad to hear you feel kept up to date — making sure you always know what’s happening is important to us.
If there’s ever anything you need, we’re always here to support you.
Kind Regards
Your Brand Cover
Loui was very helpful and explained…
Loui was very helpful and explained everything in a very polite manner
11 November 2025
Reply from Your Brand Cover
Dear Zoe,
Thank you for sharing this lovely feedback. We’re really pleased to hear that Loui was helpful and explained everything clearly for you — that’s exactly the experience we want every customer to have.
If you need anything at all, we’re always here to help.
Kind Regards
Your Brand Cover
Lovely young man on the phone and very…
Lovely young man on the phone and very patient with me, changed my cover and has saved me money
10 November 2025
Reply from Your Brand Cover
Dear Carole,
Thank you so much for sharing your experience. We’re really pleased to hear that our advisor took the time to support you and help adjust your cover in a way that saved you money. We always aim to make things clear, simple and friendly, so it’s great to know this came across.
Kind Regards
Your Brand Cover
Natasha Bowman
Firstly, Will (my operatiexrve) today was extremely patient, kind and understanding. He was very very nice, explained everything clearly.
6 November 2025
Reply from Your Brand Cover
Dear Natasha,
Thank you for taking the time to leave your review. We’re so pleased to hear that Will was kind and took the time to explain everything clearly. That’s exactly the experience we aim to provide, so your feedback is really appreciated.
We’ll make sure your comments are passed on to him.
Kind Regards
Your Brand Cover
I spoke to a gentleman named Will about…
I spoke to a gentleman named Will about some cover to help out my mum. I thought he explained everything very clearly and I trusted that he had my best interests at heart.
31 October 2025
Unprompted review
Reply from Your Brand Cover
Dear Mr Griffin,
Thank you for sharing your experience. We’re really glad to hear that Will was able to support you clearly and with care when discussing cover for your mum. It’s very important to us that our customers feel listened to and supported, so your feedback means a lot.
We’ll be sure to pass your kind words on to him.
Kind Regards
Your Brand Cover
I’m very happy with the cover and…
I’m very happy with the cover and following the phone call Louis was brilliant with the explanation of the cover I recommend it
5 November 2025
Reply from Your Brand Cover
Dear Mr Gale,
Thank you so much for taking the time to leave your review. We’re really pleased to hear you’re happy with your cover and that Louis was able to explain everything clearly for you. We’ll make sure your kind feedback is passed on to him.
We truly appreciate your recommendation.
Kind Regards
Your Brand Cover
The operator i spoke to tonight was…
The operator i spoke to tonight was very helpful and polite
30 October 2025
Reply from Your Brand Cover
Dear Mr Ashton,
Thank you for your lovely feedback! We’re so pleased to hear that our operator was helpful and polite during your call — we’ll make sure your comments are shared with the team.
Kind Regards
Your Brand Cover
Alfie the person I spoke to was very…
Alfie the person I spoke to was very nice and polite I understood what he was saying a very nice person
30 October 2025
Reply from Your Brand Cover
Dear Linda,
Thank you so much for your kind words!
We’re really pleased to hear that Alfie made a positive impression and that everything was explained clearly. We’ll be sure to pass your feedback on to him.
Kind Regards
Your Brand Cover
Reply from Your Brand Cover
Dear Tracey,
Thank you so much for your kind words! We’re really pleased to hear that Manley made such a positive impression — it’s great to know you found the experience both friendly and trustworthy.
Kind Regards
Your Brand Cover
Been with YBC now for a couple of years…
Been with YBC now for a couple of years and they’ve been nothing but brilliant.
Had to have them out a few times for repairs and replacements. Repairs have been done super quick and the replacements have been even quicker! A fantastic company with great customer service as well! Thanks to both Rachel and Dylan for their service
I have many products with them covered
27 October 2025
Unprompted review
Reply from Your Brand Cover
Dear Mr Gamble,
Thank you so much for your lovely review and for being such a loyal customer over the years!
We’re delighted to hear that you’ve consistently received quick repairs and replacements, and it’s great to know Rachel and Dylan have looked after you so well.
We truly appreciate your continued trust .
Kind Regards
Your Brand Cover
Extra charges when claiming
Intergrated appliances that get rrplaced through the cover will incur a fitting fee of £120plus.
Despite being with them for most of my appliances I still get lots of marketing calls from them to add more appliances which is annoying
16 October 2025
Reply from Your Brand Cover
Dear Rebecca,
Thank you so much for your feedback — we really appreciate you taking the time to share your thoughts.
The fitting fee only applies when an integrated appliance requires professional installation, which is always optional — you’re welcome to arrange fitting yourself if preferred.
As set out in our Terms & Conditions, integrated appliances aren’t covered like-for-like; we usually replace them with a freestanding model to help customers avoid additional installation costs.
That said, we always do our best to work with our customers and find solutions that suit them, as we did with you on this occasion.
We’re genuinely sorry if this experience didn’t fully reflect the care and effort we aim to provide.
Kind Regards,
Your Brand Cove
The advisor I spoke to was called Louis…
The advisor I spoke to was called Louis he was very helpful and explained everything with great knowledge and answered any questions that I had, it was a breath of fresh air to speak to someone who was friendly and knowledgeable and not pushy
23 October 2025
Reply from Your Brand Cover
Dear Claire,
Thank you for sharing your experience! We're so pleased to hear that Louis made such a positive impression — we agree, it makes all the difference when someone takes the time to explain things clearly and with genuine care.
We’ll be sure to pass your kind words on to him.
Booked a repair now have a replacement…
Booked a repair now have a replacement really good experience rally quick and spoke with Dylan mew lovely person answered all my question and over all a great experience
23 October 2025
Unprompted review
Reply from Your Brand Cover
Dear Natasha,
Thank you for sharing your experience! We’re so pleased to hear everything was sorted quickly and that Dylan made the process easy for you.
We’ll be sure to pass your kind words on to him.
Kind Regards
Your Brand Cover
My very expensive Bosch Tumble dryer…
My very expensive Bosch Tumble dryer was replaced by a much cheaper Candy model so not as I expected
20 October 2025
Reply from Your Brand Cover
Dear Steve,
Thank you for your review.
We’re sorry to hear you’re disappointed with the replacement model. Our policy is to replace appliances based on matching the key specifications and functionality of the original model rather than the brand, but we completely understand it can be disappointing if the brand differs from what you expected.
Kind Regards
Your Brand Cover
I did take out the cover but I think…I felt pressured into it
I did take out the cover but I think their quite pushy and presume you want this cover you need to be very alert when talking to them as you may end up with something you don't need they have the gift of the gab
23 October 2025
Reply from Your Brand Cover
Dear Mrs Lott,
Thank you for your feedback. We’re sorry to hear that you felt pressured during your call — that’s never how we want any of our customers to feel.
Our team are trained to clearly explain the cover options available so you can make an informed choice, and we’ll review this with the advisor involved to ensure our approach remains transparent and comfortable for everyone.
Kind Regards
Your Brand Cover
Reply from Your Brand Cover
Dear Mr Riddle,
Thank you for your kind feedback — we’re really pleased to hear you found the information helpful.
We always aim to make things as clear and straightforward as possible for our customers.
Kind Regards
Your Brand Cover
Quick and easy to sort out appliance…
Quick and easy to sort out appliance helpful staff and problem dealt with
21 October 2025
Unprompted review
Reply from Your Brand Cover
Dear Heidi,
Thank you for your lovely feedback. We're so pleased to hear everything was quick and easy to sort out and that our team were helpful in resolving the issue for you.
Kind Regards
Your Brand Cover
That there is value in the your brand cover insurance
That with the cover, the machine was taken away and recycled without me having to deal with it.. :)
17 October 2025
Reply from Your Brand Cover
Dear Elena,
Thank you so much for your kind review. Making things easy and hassle-free is exactly what we aim for.
We’re glad the recycling and removal were taken care of smoothly for you and we look forward to helping you in the future!.
Kind Regards
Your Brand Cover
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.