I have been overpaying for my appliances for a while without realising, that payments increased nearly twice in few years. Brand Cover gave me a decent quote on Rapid Repear plan (cheaper by £10 per m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your brand cover have delt with what felt like an impossible situation, with kindness, professionalism and not once made me feel like "just another customer". Clear and helpful communication throughou... See more
Company replied
Alfie Pate was excellent in his advice and his knowledge of the product and answered all my questions. There was no hard sell or urgency to accept. Saved a lot of money by switching to your brand cov... See more
Company replied
Couldn't of wished for a better insurance company. Everytime I call its like there is no trouble in asking and I have multiple appliances under insurance and also every 5 years they give new applian... See more
Company replied
Company details
Written by the company
Get Rapid Repairs, Free Servicing and Free Appliance Upgrades included in your cover. Your Brand Cover – The Appliance Cover Specialists At Your Brand Cover, we’re committed to delivering better service, better value, and complete confidence when it comes to protecting the appliances you rely on every day. Our core values — Fairness, Trust, Value and Reliability — guide everything we do. Millions of households across the UK choose appliance cover for the reassurance it brings. With Your Brand Cover, you can relax knowing your protection is backed by a company that puts customers first and is dedicated to keeping your home running smoothly. For a simple, affordable monthly cost, we take care of the stress of repairing or replacing your essential appliances. No hassle, no worry — just dependable support whenever you need it.
Contact info
United Kingdom
- www.yourbrandcover.com
4.6
Excellent
401 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Have only been a customer for a month…
Have only been a customer for a month when my washing machine failed me . The repair man came 4 days later replaced the whole of my inside drum with a new one basically giving me a new washing machine he was brilliant thank you Dylan
19 December 2025
Unprompted review
Reply from Your Brand Cover
Dear Miss Grant,
Thank you for taking the time to share your experience. We’re really pleased to hear that your washing machine issue was resolved so quickly and that the engineer was able to carry out such a thorough repair.
It’s also lovely to hear your kind words about Dylan — I’ll be sure to pass your thanks on to him.
We really appreciate you choosing us and sharing your feedback.
Kind Regards
Your Brand Cover
They are the worst service I've tried…
They are the worst service I've tried cancelling it due to not not receiving documentations and was told in the documentation that it states how to cancel the service i stated i didn't get that they asked for a fee which I stated that I wont pay due to the lack of documentation so they sent it to bailiffs the ceo who answered the call stated there is no one above him which was a lie due to calling them and the lady said she'll ask someone else who is above him then the text states they don't monitor the texts not that its an automated text its the worse company don't waste your time they are rude and malicious towards people especially those with mental health issues
22 December 2025
Unprompted review
Reply from Your Brand Cover
Dear Emmaliter,
When you joined, we explained that cancellations need to be completed by speaking with our customer services team, as stopping a direct debit alone does not cancel cover.
We attempted to contact you several times to help resolve this, including a text message to confirm receipt of your paperwork, which only required a brief reply so it could be reissued.
You later responded to an automated payment confirmation message, which clearly explains that it isn’t monitored, and we then asked again by text for you to call us so we could assist.
Unfortunately, we didn’t receive a call.
We also wrote to you explaining that, without contact, cancellation fees could apply and the balance may be passed to a third party.
Had you contacted our customer services team at any stage to discuss the situation, we would have been happy to look at waiving any cancellation fees.
As no contact was made, the account has now been passed to a third party and is no longer something we can amend directly.
We appreciate this isn’t the outcome you were hoping for, and we’re sorry we’re unable to help further at this stage.
Kind regards
Your Brand Cover
Very friendly dealt with my problem…
Very friendly dealt with my problem quickly highly recommend thank you to dilan he was amazing and very understanding thank you
19 December 2025
Unprompted review
Reply from Your Brand Cover
Dera Customer,
Thank you so much for your kind review. We’re really pleased to hear that your issue was dealt with quickly and that you found the service friendly and supportive. I’ll be sure to pass your lovely feedback on to Dilan, who will be delighted to hear it.
We truly appreciate the recommendation and your trust in us.
Kind Regards
Your Brand Cover
The company care is excellent they are…
The company care is excellent they are friendly comprehensive understanding and helpful
17 December 2025
Reply from Your Brand Cover
Dear Margaret,
Thank you for taking the time to share your feedback. We’re really pleased to hear that you found our team friendly, understanding, and helpful.
Providing clear and caring support is very important to us, so your comments mean a great deal.
Kind Regards
Your Brand Cover
Couldn't of wished for a better…
Couldn't of wished for a better insurance company.
Everytime I call its like there is no trouble in asking and I have multiple appliances under insurance and also every 5 years they give new appliances, what better could you wish for.
Have a wonderful Christmas and New Year thanks Pheobe and Dylan x
19 December 2025
Unprompted review
Reply from Your Brand Cover
Dear Jennifer,
Thank you for such a lovely review.
We’re really pleased to hear how positive your experience has been and that you feel confident reaching out whenever you need support.
It’s great to know our team has been able to help look after your appliances and give you that peace of mind.
I’ll be sure to pass your kind words on to Phoebe and Dylan. We really appreciate your support and wish you a wonderful Christmas and New Year too.
Kind Regards
Your Brand Cover
I was very impressed the way your agent helped me thank you so much x
I was very impressed the way your agent help me with
10 December 2025
Reply from Your Brand Cover
Dear isabella,
Thank you for your lovely feedback. We’re really pleased to hear that our agent was able to help and leave such a positive impression. Your kind words mean a great deal to the team and will be shared internally.
Kind Regards
Your Brand Cover
Reply from Your Brand Cover
Dear Lisa,
Thank you so much for your feedback. We’re really pleased to hear you found everything informative and that the price felt right for you.
Providing clear, helpful guidance and genuine value is exactly what we aim for.
If you ever need anything at all, we're only a freephone call away.
Kind Regards
Your Brand Cover
Hello,
Hello,
First of all, I would like to apologise for not being able to remember your name, but I hope the company will be able to locate you through my details: Luiza Hysneli.
I also want to mention that our communication on 04/12/2025 at 12:44 left a very positive impression on me. Your communication, like that of a true gentleman, made me gladly accept to become your client. You provided excellent communication, very clear and detailed regarding everything included in the contract, helping me understand every part of it.
Thank you for the respect and professionalism you showed, both towards me and on behalf of the company. I will happily recommend you to all my family and friends as a trusted representative.
Kind regards,
Luiza Hysneli
4 December 2025
Unprompted review
Reply from Your Brand Cover
Thank you so much for your thoughtful feedback, Luiza.
We’re delighted to hear that your experience left such a positive impression. Our team prides itself on clear communication and genuine professionalism, so it’s wonderful to know that this came across so well during your call.
We'll pass this on to Manley, who you spoke to.
We truly appreciate your recommendation and please remember you can benefit from our Refer a Friend scheme which gives you up to £60 per recommendation.
Call us on 0800 023 99 00 option 4 and they'll give you all the details.
The rep (sorry I forgot his name) was…
The rep (sorry I forgot his name) was very cheerful and very helpful. He explained in full all the details of my cover & the upgrade to my plan. He was easy to understand & explained the process very clearly. Felt at ease talking with him.
4 December 2025
Reply from Your Brand Cover
Dear Mr Smith,
Thank you for sharing your experience with us.
We're delighted to hear that our employee made everything clear, easy to understand.
If you ever need anything else, we’re always here to help.
Kind Regards
Your Brand Cover
Great costumer service
Great costumer service, Phoebe went above and beyond to sort out the issue I had. Thanks again Phoebe!!
4 December 2025
Unprompted review
Reply from Your Brand Cover
Dear Rihanna,
Thank you for your lovely feedback. We're so pleased to hear that Phoebe was able to go above and beyond to get everything sorted for you. We’ll be sure to pass on your kind words, she’ll be delighted.
If you need anything else, we’re always here to help.
Kind Regards
Your Brand Cover
Reply from Your Brand Cover
Dear Sandra,
Thank you so much for taking the time to leave your feedback. We’re really pleased to hear you’ve had a good experience with us and that everything has gone smoothly.
If you ever need anything in the future, we’re always here to help.
Kind Regards
Your Brand Cover
Louis was very nice to talk to and…
Louis was very nice to talk to and explained everything I needed to know about my plan and he put me on the best one that suited me and I felt like I was listen to he never spoke over me he always let me speak and had a very good phone manner so it was a very nice phone call from him
2 December 2025
Reply from Your Brand Cover
Dear Carrie,
Thank you for sharing such a lovely review.
We’re delighted to hear that Louis took the time to listen, explain everything clearly and help you find the plan that suited you best.
Providing a friendly, respectful service is really important to us, so it’s great to know you felt comfortable and heard throughout the call.
If you ever need anything, we’re always happy to help.
Kind Regards
Your Brand Cover
Louis
Louis, called for an update and I included my fridge freezer on my existing plan. He was clear, concise and helpful. Not at all ‘pushy.’
1 December 2025
Reply from Your Brand Cover
Dear Mr Wilks,
hank you so much for taking the time to share your experience.
We’re really pleased to hear that Louis was clear and genuinely helpful when updating your plan, and that you felt no pressure at any point.
That’s exactly the standard of service we aim to provide, supportive, easy to understand and tailored to what you need.
If there’s ever anything more we can help you with, we’re always here.
Kind Regards
Your Brand Cover
Reply from Your Brand Cover
Dear Mrs Conley,
Thank you for your review! We’re really pleased to hear that you found our team knowledgeable and able to offer you a more affordable option. We always aim to give clear, honest information so our customers can choose the cover that suits them best.
Kind Regards
Your Brand Cover
I am very upset with this company
Afternoon I had been with this company called Your Brand Cover for a about a year, I had some financial problems and they allowed me three months none payments. And after resuming payments, I was then told that I now o three months payments. And I can't claim anything until I make the payments, I tried to find a solution by speaking to them about it. But all they had said, that I need to make these payments. And if I did cancelled I will be charged £100. I am very upset by this. Please be careful! if anyone dose take out a cover from your brand cover please make sure that you read the small print before you sign up with them. I have explained my situation with then and they use my kindness for weekness. Trap customers and not understanding the customers needs, lol business as usual. I regretted the day I had came over to this company it a nightmare gone wrong, even tho I wanted leave but they want to now charge me £100 to leave. I am very disgusted. I am feel like a idiot and I have certainly learnt my lesson, by going through this experience. What a first class joke!
27 November 2025
Unprompted review
Reply from Your Brand Cover
Dear Dean,
Thank you for taking the time to leave your review.
We always do our best to support customers during financial hardship, which is why we were able to allow a period of missed payments.
However, to remain fair to all our customers who continue to pay each month, we cannot process claims while accounts are 3 Months in arrears. This is clearly outlined within the policy terms.
We understand this may not have been the outcome you were hoping for and we’re sorry for any frustration caused. If you’d like us to review your account or discuss options for bringing it back up to date, our team will be happy to help.
Kind Regards
Your Brand Cover
I just had a call from Alfie and he…
I just had a call from Alfie and he told me about the cover and I explained I received disability benefits and that was a lot of money for me to pay out. He told me I didn’t have to pay anything today but he told me I could pay December or January, the only thing I wasn’t completely sure about was giving out my bank details but I can read it all in the email I will get tomorrow morning. Very polite, easy to chat with and friendly. Let’s see how it goes 🤔
26 November 2025
Unprompted review
Reply from Your Brand Cover
Dear Collene,
Thank you for taking the time to leave your review. We’re really pleased to hear that Alfie was polite and friendly .
We completely understand that sharing bank details can feel daunting, which is why we always follow up with clear information by email so you can read through everything in your own time and make the right decision for you.
If you have any questions at all once you receive the email, our friendly team will be more than happy to help.
Kind Regards
Your Brand Cover
Absolutely outstanding service from…
Absolutely outstanding service from these guys! Ive dealt with a couple insurance companies in the past and its been such a palava getting replacements and dealing with claims but Your brand cover is honestly so fast and simple! I made a claim and had a replacement TV sent out 3 days later, that then failed to work after 3 days and they have even been amazing with that, had to go through the manufacturer but as soon as they got the report to say the whole tv needs replaced they done it straight away! Guys in the team are amazing and so helpful when youre on the phone. Highly recommend far better than your other most talked about insurance companies by far.
24 November 2025
Unprompted review
Reply from Your Brand Cover
Dear Natalie,
Thank you so much for taking the time to share such a lovely review.
We’re really pleased to hear how smoothly your claim and replacement process went, especially after the issue with the first TV.
Our team always do their best to make things as simple and stress-free as possible, so it means a lot to read your kind words and recommendation.
Thank you again for choosing Your Brand Cover.
Kind Regards
Your Brand Cover
Fantastic team explained everything and…
Fantastic team explained everything and they understood the three options where brilliant and fast service
24 November 2025
Reply from Your Brand Cover
Dear Anna,
Thank you for your kind review.
We’re really pleased the team were able to explain everything clearly for you and that you felt confident with the options.
It’s great to hear you were happy with the speed of the service too.
Kind Regards
Your Brand Cover
Reply from Your Brand Cover
Dear Dany,
Thank you for your lovely feedback! We’re really pleased to hear you were happy with the speed of our service and that everything went smoothly for you.
Kind Regards
Your Brand Cover
Louis was very professional and helpful…
Louis was very professional and helpful and I would Deffinatly recommend Your Brand Cover. I had to use them for my cooker and it was all fixed and working within a week. Very happy customer 😀
21 November 2025
Reply from Your Brand Cover
Dear Julie,
Thank you so much for taking the time to leave this lovely feedback.
We’re really pleased to hear Louis was professional and helpful, and that your cooker was back up and running so quickly. It’s great to know you were happy with the service we provided.
We really appreciate your recommendation.
Kind Regards
Your Brand Cover
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