youcompare Reviews 

482
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

2 years ago I was a customer of a electricity company who had offered 42 percent discount on usage. Unfortunately at the end of 12 months the discount reduced to 30 percent and the charges increased.... See more

Rated 5 out of 5 stars

SPOKEN WITH JEANE. POLITE AND VERY PROFESSIONAL LADY.UNDERSTANDABLE WITH MY PROBS WITH ENERGY AUSTRALIA IN THE PAST. HER EXPLANATION WAS FULL AND "EXHAUSTED". YOU COULD BEE LUCKY TO HAVE EMPLOYEES... See more

Rated 5 out of 5 stars

I have seen the ads for Compare the Market on TV but wasn't sure of what it meant until my electricity bill kept going up n up with every new gadget we had to get for which we had no choice so I went... See more

Rated 5 out of 5 stars

Harold was amazing, polite, professional and very helpful. Thanks to him and youcompare and his research we have switched and will now be saving up to 40% on our usage rates. Harold was very patient... See more

Company details

  1. Internet Service Provider
  2. also in
  3. Housing Utility Company

Information provided by various external sources

At youcompare, we compare rates and plans on electricity & gas, broadband, mobile phones and pay TV. Since 2005, we have been crafting & refining our comparison tools to ensure that we can find the best deal possible for you. Plus, our services come at no cost to you.


Contact info

4.2

Great

TrustScore 4 out of 5

482 reviews

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4.2

All reviews

(482)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Extremely dissatisfied

Extremely dissatisfied. I was advised by you compare that the gas would be connected today the 12 February however i have since been advised by Origin that the connection date is 15 February. Note that the gas has been disconnected as the property has been vacant since November. Therefore no hot water.

12 February 2019
Unprompted review
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Reply from youcompare

Hi Belinda,

Thank you for taking the time to leave a review.

We are extremely sorry for the negative experience you had while using our services.

Please email us at feedback@youcompare.com.au if you wish to provide further feedback and we will review this matter ASAP.

Kind Regards,

Josh

Rated 1 out of 5 stars

I was promised that electricity would…

I was promised that electricity would be connected to my place on a Friday and it's Monday today but still no electricity as the my place. No curtsey call or compensation given

10 February 2019
Unprompted review
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Reply from youcompare

Hi Aakansha,

Thank you for taking the time to leave a review.

We apologise for the negative experience you had while using our services.

Please email us at feedback@youcompare.com.au if you wish to provide further feedback and we will investigate this matter urgently.

Kind Regards,

Josh

Rated 1 out of 5 stars

Careful in entering your personal…

Careful in entering your personal information because 2 seconds later you get a call from an annoying salesperson throwing "what you need" down your throat instead of allowing you to browse options on your own and making contact with them when you are ready. Plus they walk you through what's on your computer screen in front of you as though you are illiterate

10 February 2019
Unprompted review
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Reply from youcompare

Hi Scott,

Thank you for taking the time to leave a review.

We apologise for the negative experience you had while using our services.

Please email us at feedback@youcompare.com.au if you wish to provide further feedback.

Kind Regards,

Josh

Rated 3 out of 5 stars

The service provider was friendly &…

The service provider was friendly & helpful but the accent of said person was very difficult to understand & I had to frequently ask for a repeat explanation which is annoying & embarrassing. Given that this is such an important decision to be made clarity of explanation is crucial to outcome. The whole process was rushed & not fully or clearly articulated as to change over process. This required a follow-up phone call from me which was carefully explained. I am yet to know if the process lives up to its reported
Success! Thank you!

9 February 2019
Unprompted review
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Reply from youcompare

Hi Yvonne,

Thank you for taking the time to leave a review.

We apologise for the negative experience you had using our services, and we will pass on this feedback to our team.

If there is anything further that you wish for us to look into for you, then please email us at feedback@youcompare.com.au and we'd be happy to help.

Kind Regards,

Josh

Rated 2 out of 5 stars

Painfully long drawn out process for…

Painfully long drawn out process for very little benefit. Will switch to another provider that doesn't do that to its customer, at the very first opportunity I get.

9 February 2019
Unprompted review
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Reply from youcompare

Hi Desmond,

Thank you for taking the time to leave a review.

We apologise for the negative experience you had using our services.

Please email us at feedback@youcompare.com.au if you wish to provide further feedback.

Kind Regards,

Josh

Rated 5 out of 5 stars

It was extremely simple..

It was extremely simple... Straight forward and informed me of all the choices therefore it was easy to chose the package best for me. Well done

9 February 2019
Unprompted review
Rated 1 out of 5 stars

I will be saving at least $250

I will be saving at least $250. a year off my electricity bill. Youcompare showed me the difference changing providers can make. It is worth making the call. Thanks guys.

8 February 2019
Unprompted review
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Reply from youcompare

Hi Leasa,

Thank you for taking the time to leave a review.

We are extremely happy to have been able to help you out with finding a better electricity plan.

We've noted your 1-star review for us, so if there is anything further that you were not entirely happy with or you wish to leave more feedback, then please email us at feedback@youcompare.com.au.

Kind Regards,

Josh

Rated 1 out of 5 stars

NO COMPASSION/DEFAULT CREDIT REPORTING

This company has NO COMPASSION at all when families are struggling & still paying what they can ($50+ a week).
Please avoid this overpriced heartless company, if you want to keep a good credit rating.....
They default you before your next bill is even due!!!!!!

Why can I not add a photo on here? Wanted to post the appalling letter I received.

7 February 2019
Unprompted review
youcompare logo

Reply from youcompare

Hi Jenna,

I am extremely sorry for your negative experience using our service.

Can you please email us at feedback@youcompare.com.au with the issue that you had and we can look into this immediately.

Kind Regards,

Josh

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