Yolke logo
Visit website

Yolke Reviews 11

•
TrustScore 3 out of 5

3.1

Fashion Designer
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Fashion Designer

Written by the company

YOLKE is an independently run London based fashion & lifestyle label offering new fashion, luxury sleep and homeware made with archival prints with a contemporary twist. YOLKE creates wardrobe favourites in modern everyday silhouettes, encouraging individuality whilst retaining relevance & quality over time. Focusing its efforts on quality over quantity YOLKE has never wavered in its commitment to natural fibres, beautiful finishing and playful prints.

Contact info

3.1

Average

TrustScore 3 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Customer Service Is Non-existent

I tried contacting their customer service because I had a few questions but their customer service is non-existent. Nobody is ever there at their Live Chat, Instagram messages and emails were also ignored.

EDIT: I've only gotten a response after a week. My problem still wasn't solved and I suspect that I will need to wait another week for a reply. They really to improve their customer service.

9 March 2026
Unprompted review
Yolke logo

Reply from Yolke

Dear Elena, I am sorry to hear about your experience. We have looked for your emails but can find no sign of correspondence from you in our email, chat inbox or socials. Can you please send your concerns or queries to sales@yolke.co.uk and someone will come back to you. We have an instant chat on our website which has automatic answers to the most commonly asked questions and we will get back to you within 8 hours for anything more advanced. We do hope this helps to get you to the right contact.

Rated 1 out of 5 stars

Do not purchase from Yolke … no dress…

Do not purchase from Yolke … no dress has arrived, no refund !!!? Zero customer service no response to my emails, insta messages, chat and when you phone them the phone rings then they answer and put the phone down.

23 October 2025
Unprompted review
Yolke logo

Reply from Yolke

Dear Amanda, We’re so sorry for the experience you initially had — that’s absolutely not the level of service we aim to provide. As soon as we became aware of the issue, we reached out and resolved it right away, with a full refund issued immediately. We’re very grateful for your understanding and patience while we sorted this out. Thank you again for giving us the chance to make things right.
Warm regards,
The YOLKE Team

Rated 5 out of 5 stars

Great service!

Great service! I recently bought a beautiful two piece outfit from Yolke to wear to my brother's wedding. It is gorgeous and I would describe the customer service as exceptional. I was helped with sizing and colour decisions and couldn't be happier with the product, packaging and seamless delivery. Shall definitely be purchasing again.

27 February 2025
Unprompted review
Yolke logo

Reply from Yolke

Thank you so much for your wonderful review!
We're delighted to hear that you had a great experience with us and that your outfit was perfect for such a special occasion. It’s fantastic to know our team could assist you in finding the right size and colour. We truly appreciate your support and look forward to helping you find your next Yolke piece!

Rated 5 out of 5 stars

Lovely products and great customer…

Lovely products and great customer service. My go to each year for gifts

10 December 2024
Unprompted review
Yolke logo

Reply from Yolke

Thank you so much for your kind words!
We're thrilled to hear you love your Yolke products. Comfort and quality are at the heart of what we do, and it’s wonderful to know they’ve met your expectations. We truly appreciate your support and hope you continue to enjoy them!

Rated 5 out of 5 stars

Great quality, wonderful service

I have recently purchased both a dress and a pair of silk pyjamas from YOLKE for myself and love not only the quality in the clothing but also the personal customer care, packaging and design. Can’t wait for the next purchase!!

12 February 2025
Unprompted review
Yolke logo

Reply from Yolke

Hello there, Thank you so much for your kind words!

We’re delighted to hear that you love both your dress and silk pyjamas. It means a lot to us that you appreciate the quality, design, and personal touch we strive to provide.

We can’t wait to welcome you back for your next purchase!

Warmest regards,

The YOLKE Team

Rated 5 out of 5 stars

🌟🌟🌟🌟🌟 Gorgeous pieces & great service

I recently purchased some gorgeous pajamas from Yolke. My order arrived quickly, beautifully packaged with a real attention to detail.
Would definitely recommend if you’re after something timeless, elegant, and just a bit special.

3 February 2025
Unprompted review
Yolke logo

Reply from Yolke

Thank you for your wonderful review!

We’re so pleased to hear that you love your new pyjamas and appreciated the attention to detail in our packaging.

It’s always our goal to provide timeless and elegant pieces with a special touch. We truly appreciate your recommendation and look forward to welcoming you back soon!

Best wishes,

The YOLKE Team

Rated 5 out of 5 stars

Beautiful collections full of exquisite…

Beautiful collections full of exquisite pieces . Had the most lovely customer service :) I can’t wait to shop more for friends and family !

12 February 2025
Unprompted review
Yolke logo

Reply from Yolke

Thank you for your kind words!

We're delighted to hear that you love our collections and had a wonderful experience with our customer service. It means so much to us!

We can't wait to welcome you back for more special pieces for you and your loved ones.

Best wishes,

The YOLKE Team

Rated 5 out of 5 stars

Gorgeous!!

I got a dress for my wife recently, and she’s over the moon with it. It looks gorgeous and is of great quality, nicely made. The service was very good too—quick delivery, nicely wrapped, everything. Will definitely buy again from Yolke!

25 February 2025
Unprompted review
Yolke logo

Reply from Yolke

Thank you for your wonderful review!

We’re so pleased to hear that your wife loves her dress and that you had a great experience with our service. It’s always our goal to provide beautifully made pieces with thoughtful details, so your kind words mean a lot to us.

We truly appreciate your support and look forward to welcoming you back to YOLKE soon!

Best wishes,

The YOLKE Team

Rated 1 out of 5 stars

Beware

Beware, they do not refund postage costs AND you have to pay for returns yourself. Since what I ordered doesn't match the pictures I am particularly annoyed.

15 January 2025
Unprompted review
Yolke logo

Reply from Yolke

Hi there,

Thank you for taking the time to write us a review.

We are so sorry to hear that your experience with YOLKE wasn’t what you had hoped for. This is not the kind of customer experience we want our customers to have.

We are very sorry to hear that you were not happy with the items you ordered. We do offer full size charts on every product page and detailed explanations on the natural fabrics and sizes that the models are wearing and our customer care team is always happy to help select the right size if you are unsure.

Please do reach out to our customer care team if you would like to provide more specific feedback on the items you ordered.

Kindest,
The Yolke Team

Rated 1 out of 5 stars

Lovely dress, awful customer service

I bought a dress from Yolke online via PayPal Pay in 3. The dress came in beautiful packaging and arrived in good time but wasn't quite right for me. I returned the dress adhering to the returns policy (which included paying £8 for tracked recorded delivery). Meanwhile, 2 of the 3 installments were taken from my bank. Yolke agreed to process the refund, however, their refunds have failed to materialise in my paypal account twice now and their customer service team are not responding to my emails!! So i'm now out of pocket for over £100.

12 February 2024
Unprompted review
Yolke logo

Reply from Yolke

Hello there,

Thank you for your feedback, and I’m truly sorry to hear about your experience. I completely understand how frustrating this must be, and I’d like to assure you that we take customer service and refunds very seriously.

I wanted to clarify that once we process a refund on our end, PayPal Pay in 3 operates independently in how and when they return the funds. Unfortunately, we have no control over the exact timing of their refund process.

I can see that your refund has been successfully refunded now by Paypal so I am pleased to see that this situation is now resolved.

We truly appreciate your patience, and I’m sorry again for any inconvenience this has caused.

Best wishes,
The Yolke Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look