YES Energy Solutions Reviews 

496
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally kind, patient, and knowledgeable during phone conversations. Consumers note that the advisors provide clear, useful tips and help people navigate available options for energy saving. However, some customers also noted that communication could sometimes be poor and scheduled calls failed to happen. A few people experienced frustrating interactions where they received no meaningful assistance or felt the support was inadequate. Others felt the whole process could be intrusive and time-consuming without offering the expected practical solutions. People mentioned difficulties with mismatched locations and unhelpful referrals during their attempts to get help.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their knowledgeable, helpful, and friendly... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and professional agents.... See more

Service

Customers consistently note positive experiences with service, highlighting the friendly, professional, and... See more

User experience

Reviewers highlight positive aspects of user_experience, expressing great satisfaction and appreciation for... See more

Customer communications

Users describe ambiguous interactions with contact, noting that representatives often called precisely at the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paul, Hayley and Naomi, we're so very patient, supportive and kind , regarding my circumstances..... I'm a very private and proud person , who has worked all my life , until circumstances change... See more

Company replied

Rated 5 out of 5 stars

Luke rang me at the time I'd been advised. He was friendly and helpful. He took the time to search for any help I might be entitled to and actually listened to my concerns. Unfortunately, as I live in... See more

Rated 5 out of 5 stars

The very friendly, excellent customer service skills of Prav Makh! Speaking clearly and explaining everything to me and accepting my constant interruptions! Made me feel very comfortable explaining a... See more

Rated 5 out of 5 stars

Had a phone call today with Luke, very pleasant and helpful. Gave me relevant advice, also made a referral regarding my boiler which was followed up five minutes later by a call from Cadent. Very posi... See more


Company details

  1. Energy Equipment and Solutions
  2. Gas Installation Service

Written by the company

YES Energy Solutions is a company with a strong social purpose. Everything we do is centred on our goals: Reducing CO2, reducing carbon emissions and alleviating fuel poverty. We're a Community Interest Company, which means we reinvest the money we generate back into our communities. We don’t have shareholders to satisfy which enables us to generate profit to put back into the community and continue our critical work. Our Advice Line is available for homes across England, Scotland and Wales offering free, dedicated advice on saving money on energy bills. We can offer confidential income maximisation and more with our holistic, wrap around support. Our Projects team manage the installations to help reduce your bills and your carbon footprint. The Projects team work with local authorities on the management and delivery of their funded schemes. Our ECO team work with our accredited installer network to help provide funding and more on installations through the Energy Company Obligation and Great British Insulation Scheme funding.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

496 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(496)

210 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant Company

What a fantastic service. Lee was kind, warm, a great listener and empathetic, (with a GSOH). He really took the time to go everything thoroughly and was so supportive. I could not be happier with the experience. Everyone I have had dealings with in this company has been incredibly friendly and helpful. Definetly 100%

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Very useful information

Hayley was great, pointing me to a lot of help and resources that could be helpful to me that i never knew about. Really nice and friendly. Would definitely recommend this service

12 June 2026
Unprompted review
Rated 5 out of 5 stars

A telephone conversation with Kevin

A telephone conversation with Kevin. He was very, very helpful and kind and gave me lots of tips for keeping the house warm and is sending out somethings which will help to retain heat indoors in the colder months, also sending a carbon monoxide detector- which I'd never thought about ! I'm extremely grateful I was able to use this service. Thank-you Kevin, you put me at ease and had a wealth of useful information. ⭐⭐⭐⭐⭐

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Kevin

Kevin, the advisor was really helpful, professional and informative. He took the time to listen to any concerns I had around my energy provider, and offered great advice on how to keep my home warm. His knowledge was second to non and his customer care was on that same level. I was asked if I minded my data being processed by AI to which I refused, purely on the basis of principle and safety. I object to my data being used in such a way as to never be processed, acknowledged or interpreted by any other than a human. Besides, if you allow AI to control information, you will eventually never be able to speak to any actual person, and will not get the customer service from representatives such as Kevin

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Very Helpful Representative

Luke rang me at the time I'd been advised. He was friendly and helpful. He took the time to search for any help I might be entitled to and actually listened to my concerns. Unfortunately, as I live in a park home, this is something the Government doesn't seem to consider very much when coming up with their various schemes. How much help I'll be able to get is up for debate, but I can't praise Luke highly enough for his understanding of my problems.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

The phone call was very helpful

The phone call was very helpful. Not entitled anything. We have been referred to the Citizen Advice bureau to see if my husband entitled to attendance allowance.
Thank you to Fiona for your time and support.

28 May 2026
Unprompted review
Rated 1 out of 5 stars

I have experience frustration and…

I have experience frustration and stress waiting for their call for more then a month and finenaly when they called they said they cannot help and offered to refere me to someone else, I couldn't go through the stress again so I rejected that.
Waisted my time and energy.

29 May 2026
Unprompted review
YES Energy Solutions logo

Reply from YES Energy Solutions

Hello,

We're sorry to hear about your experience and that this situation has caused you frustration and stress. We appreciate how disappointing it must have been to wait for a call and then feel that the outcome did not meet your expectations.

While we cannot comment on individual cases publicly, we would welcome the opportunity to better understand the circumstances surrounding your experience. We would normally engage directly with customers who have had a poor experience so that we can review what happened, explain any decisions made, and identify whether there is anything further we can do to help.

If you are willing to provide some additional information, such as your name and any reference details, we will arrange for someone to contact you directly. Alternatively, you can speak with our Advice Team on our freephone number 08081 642 444.

Thank you for bringing your concerns to our attention, and we hope to hear from you.

Rated 5 out of 5 stars

A good experience

I was happy with every aspect of the procedure. In agreement with most other reviewers, I was impressed with the great care shown by all of the people. both the folk whom I saw at my home as well as those whom I did not see, but who were pleasant and polite over the 'phone. Over all it was a good experience.
Well done everybody involved.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous helpful advice!

I had a really great, personalised advice chat with my Advisor, they made sure that everything was really clear and i felt i was not rushed when I struggled to understand or work through information which i do usually struggle with, Something I fear was transformed into a really friendly chat with all my difficulties and challenges taken into consideration, my advisor showed me empathy and kindness leaving me with a feeling of being heard and seen, Which is such a refreshing change! Thankyou Lee for taking the time to go through everything with me, and for sending lots of signposting and information for further investigation in my own time.
100% recommend saying Yes to 'Yes'...! Thankyou so much! 😊💥🐺(🐈‍⬛-🦦-🐝 )

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service by Prav

The very friendly, excellent customer service skills of Prav Makh! Speaking clearly and explaining everything to me and accepting my constant interruptions! Made me feel very comfortable explaining about my health issues. And l have had a positive outcome in receiving a grant. Prav also told me about schemes l was unaware of to assist with my health and purchasing white goods. Excellent service, Thankyou

26 May 2026
Unprompted review

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