YES Energy Solutions Reviews 

496
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally kind, patient, and knowledgeable during phone conversations. Consumers note that the advisors provide clear, useful tips and help people navigate available options for energy saving. However, some customers also noted that communication could sometimes be poor and scheduled calls failed to happen. A few people experienced frustrating interactions where they received no meaningful assistance or felt the support was inadequate. Others felt the whole process could be intrusive and time-consuming without offering the expected practical solutions. People mentioned difficulties with mismatched locations and unhelpful referrals during their attempts to get help.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their knowledgeable, helpful, and friendly... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and professional agents.... See more

Service

Customers consistently note positive experiences with service, highlighting the friendly, professional, and... See more

User experience

Reviewers highlight positive aspects of user_experience, expressing great satisfaction and appreciation for... See more

Customer communications

Users describe ambiguous interactions with contact, noting that representatives often called precisely at the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paul, Hayley and Naomi, we're so very patient, supportive and kind , regarding my circumstances..... I'm a very private and proud person , who has worked all my life , until circumstances change... See more

Company replied

Rated 5 out of 5 stars

Luke rang me at the time I'd been advised. He was friendly and helpful. He took the time to search for any help I might be entitled to and actually listened to my concerns. Unfortunately, as I live in... See more

Rated 5 out of 5 stars

The very friendly, excellent customer service skills of Prav Makh! Speaking clearly and explaining everything to me and accepting my constant interruptions! Made me feel very comfortable explaining a... See more

Rated 5 out of 5 stars

Had a phone call today with Luke, very pleasant and helpful. Gave me relevant advice, also made a referral regarding my boiler which was followed up five minutes later by a call from Cadent. Very posi... See more


Company details

  1. Energy Equipment and Solutions
  2. Gas Installation Service

Written by the company

YES Energy Solutions is a company with a strong social purpose. Everything we do is centred on our goals: Reducing CO2, reducing carbon emissions and alleviating fuel poverty. We're a Community Interest Company, which means we reinvest the money we generate back into our communities. We don’t have shareholders to satisfy which enables us to generate profit to put back into the community and continue our critical work. Our Advice Line is available for homes across England, Scotland and Wales offering free, dedicated advice on saving money on energy bills. We can offer confidential income maximisation and more with our holistic, wrap around support. Our Projects team manage the installations to help reduce your bills and your carbon footprint. The Projects team work with local authorities on the management and delivery of their funded schemes. Our ECO team work with our accredited installer network to help provide funding and more on installations through the Energy Company Obligation and Great British Insulation Scheme funding.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

496 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(496)

209 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They don’t reply

They don’t reply

10 July 2026
Unprompted review
YES Energy Solutions logo

Reply from YES Energy Solutions

Hello,

We're sorry to see that you felt the need to leave a 1-star review and that you believe we have not responded to you.

Providing timely communication is important to us, and we'd like the opportunity to investigate your concerns and understand what may have happened. We would normally engage directly with customers who have had a poor experience so that we can review the matter fully and work towards a resolution wherever possible.

Please provide some additional information, such as your name and any reference details, so that we can contact you directly. Alternatively, you can call our Advice Team free of charge on 08081 642 444, and a member of the team will be happy to assist.

We look forward to hearing from you.

Rated 5 out of 5 stars

Yes Energy Solitions Review - Just Do It! 👍🏾

I have just completed a review with Yes Energy Solitions with a gentleman called Pravinder Mach. What a revelation!!
My first debt/poverty/“help I’m in the shit” took place with Citizens Advice Gosport and was really great. However it was a start and did not give response to the total picture of my circumstances thus could only go so far to help me.
Enter Yes Energy Solitions with a database of connections which would make CAB weep for joy! Almost made me weep when he just laid out a comprehensive list of people and agencies that could me in my predicament. Wow!! Thank you so much Prav! You have made this day worth of getting out of bed for, even though it is hugely painful doing so!
With all my illnesses I now feel as if there is/are people out there that can actually help me! Just Wow and thanks very much Prav!!
My mental health has just received an almighty boost!!! 👍🏾👍🏾👍🏾☺️

3 July 2026
Unprompted review
Rated 1 out of 5 stars

I received an email

I received an email, unprompted from yesenergy solutions saying,and I quote;500 pounds off you're energy bills;.......and To my amazement (I'm joking),I got nothing.
Well that's not strictly true.My only help from them was a referral to a citizen advice bureau in Plymouth.I live in Inverness,only about 700 miles away.They want to set up an appointment to see me.Its not even funny.
Toothless and impotent organisation

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Staff have great empathy and are…

Staff have great empathy and are supportive and knowledegable. Unfortunately the only thing that I was eligible for was a £50 energy voucher but has gone towards my debt and also shows willingness to reduce it so that has been a big help in that respect. I was also sent an energy saving kit. Felt like I was getting a present! During the initial conversation with an advisor they asked about my home and asked about drafts so the pack contained draft excluding tape. Very grateful for that. I was also advised about solar panels and that the landlord would be eligible to have them installed for free due to me being on a very low income but this initiative will not be available until Jan 2027 I believe. During this call the advisor made an appt for an in depth assessment and this was useful also. I just want to say thank you.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

I feel supported as yes energy…

I feel supported as yes energy solutions were very polite and listened to me, they have given me energy saving tips and advice on where to apply to get more help , and links to various funding agencies. I found this to be a very useful service

22 June 2026
Unprompted review

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